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Customer Service Management

Southampton, Pennsylvania, United States
October 26, 2016

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Liliya Kogan, Pharm D

*** ********* **** **. ********, Pa 18954


Licensed Pharmacist in PA

To pursue a long–term pharmacy career with a reputable company as a pharmacist who can provide increased clinical services, exceptional customer service by maximizing productivity, increasing sales and gain, and expanding customer base.

Committed pharmacist with nearly 10 years of experience providing top-notch pharmacy services in retail setting. Exceptional understanding of medication formulary alternatives as well as adverse reactions and drug interactions. Focuses on providing services to assist patients in actively managing their chronic drug regiment and offers the opportunity to select cost saving solution, which allows them to obtain the best possible therapeutic outcomes for their health conditions.

Prescription Dispensing/Compounding

Exceptional patient care and interaction

Drug Interactions & Side Effects

Drug Therapy Monitoring

Inventory management

MTM services

Vaccination administration

HIPPA trained

Financial Profitability

Cost-Effective Solutions

Strong communication skills

Quality Assurance

Professional Experience

WALGREENS PHARMACY, Levittown, PA 2007 - Present

Staff Pharmacist

Manage staff in fulfilling more than 2,000 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interaction, disease management and potential side effects of prescriptions and OTC medications. Work collaboratively with healthcare professionals to develop and implement best treatment options that are appropriately used and cost effective.

Exceeded expectations on performance reviews for ability to manage high volume of patient accounts. Consult with hundreds of physicians and patients to fill prescription, review side effect and discuss drug interaction

Exceeded on delivering medication therapy management (MTM) using Mirixa and Outcomes platform.

Trained and supervised pharmacists for the entire district in order to provide consistent (MTM) services.

Recognized by MTM Outcomes as top performing BEST in CLASS( MTM) in the state of PA, 2013

Received a TOP- immunizer award for administered 700 + flu immunization and more than 250 non-flu vaccinations yearly.

Star award for excellent customer service as well as investigating and resolving third-party payment issues, resulting in an average of 100 new patient enrollments monthly

Introduced prescription alternatives to physician and patient that improves efficacy and saved thousands of dollars without compromising service and quality

Improved drug-inventory management system which saved thousands of dollars

Eckerd Pharmacy, Philadelphia, PA 2002 - 2006

Pharmacy Intern

Aided the pharmacist in preparing prescriptions for patients. Answered prescriber calls in the pharmacy and consulted on medications, with the help of the supervising pharmacist.

Education & Credentials

Pharm D, University of the Sciences in Philadelphia, Philadelphia, PA, 2007

Clinical rotation (infectious diseases) at St. Mary Hospital, Langhorne, PA, 2006

Clinical rotation (ambulatory care) at Albert Einstein Hospital, Philadelphia, Pa 2006

PREP Pharmacy Scholarship Award

CPR Certified--Vaccination Certified

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