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Customer Service Manager

Phoenix, Arizona, United States
October 26, 2016

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Gale L. Nelson 253-***-****


Human Resources Employee and Customer Service Relations and Coaching


Business Adjunct, Customer Service and Sales Trainer, Career/Academic Coach, Property Manager, It Software Support, Advisor/Coach-Trainer, Organizational Developer/Consultant, Retail Manger, Office Manager, Coop Advisor.

Relevant Skills

Microsoft; Word, Excel, PowerPoint 2010, LMS Learners Management System, 10 Key pad, Data Entry,


Master’s Degree in Business Administration with an Emphasis in Human Resources Everest University.

Work History

Personal Health Care Provider Warren’s Upholstery September 2014 to September 2016

Health Care Responsibilities: Mediation distribution, diet/nutrient, driver, coordinator scheduled appointments, Post operative care, and managed personal hygiene and equipment disinfecting daily.

Accomplishments: Increased health conditions of patient now has an independent life.

Business Instructor and COB Supervisor Dar Al Uloom University July 2011 to Aug 2014

Teaching Responsibilities: created active and engaging business courses for BA/BS 1-4yr. Clarified, coached and educated young adults in current English; grammar, writing, composition, reading, spelling.

Recruitment Responsibilities: updated system of new positions for all levels of employment, managed interviews, created job descriptions, scheduled testing, created weekly progress reports.

Supervisory Responsibilities: schedules course, placed instructors, followed up for recruiting/COOP, incoming calls for course materials, recruiting, academic advising, and COOP, worked with stakeholders, organized classroom functions and online courses. Worked with other instructors/teachers for academic advising, testing and COOP compliance. Responsible for Testing committee for make-up exams, midterms, and final exams.

Accomplishments: increased local knowledge of university, created relationships for COOP students, career days, and guests speakers. Increased female students involvements in classes/school. Assisted in creating several social business groups. Increased enrollment, created proctoring procedures. Worked with Dean(s) in creating courses needed for graduating students. Completed necessary documentation required by the Ministry of Education for NCAAA (National Commission for Academic Accreditation and Assessment).

Educational Consultant plus English Instructor Al-Iqbal International School March 2011- June 2011

Consultant Responsibilities: Advise administration/teachers to increasing enrollments. Coached staff on time/classrooms management. Provided detail reports on the recommended changes.

Teaching Responsibilities: created active and entertaining English lessons for young children in American grammar, writing, composition, reading, and spelling. Grades: 3rd boys and girls (separate) and 5th girls.

Accomplishments: increased enrollments, decreased turn-overs, increased attendance, increased parents participation.

IT Software Trainer and Field Support Analyst Tyler Business Solutions March 2008 to January 2010

In-house Support Responsibilities: Instructed, coached, mentored, and trained proper usage(s) of Tyler Retail System. Training was provided by phone, remotes access, webinars, virtual, and classroom setting. Provided support for problem solving, analyzing for releases of System. Resolved issues/problems with system. Researched/tested up coming new releases. Reporting/monitoring issues/bugs for System.

Field Training Responsibilities: Coached/Train employees in all areas usage of system. Follow up with security. Prepared staff for” going live”. Managed “going live” process.

Accomplishments: Completed first stage of orientation and training for all new clients. Successfully conducted second stage of training via internet, phone, webinars, and in-person. Finally, completed final stage by visiting each location for at least a week (depending on their budget) to make sure all data was current to “go live”.

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