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Alan Ravenell

**** ******* *****, ******* **, 08065 / 803-***-**** / acw81p@r.postjobfree.com Objective: To contribute to a computer networking team that designs and implements networking solutions, which include diverse networking technologies PROFESSIONAL EXPERIENCE

Vectrus Inc, Camp Arifjan, Kuwait August 2015 - September 2016 Network Administrator

Configured DHCP scopes in Windows environment

Monitored network devices via Spectrum software

Physical setup, configuration, maintenance, upgrade, and troubleshooting of the military base’s LAN infrastructure, including Cisco switches (3560, 3750, 3850, 65XX) and General Dynamics Type-1 TACLANE (KG-175A/D) encryption devices

Working knowledge of Windows Server services such as DHCP, Group Policy, and DNS

Configured and troubleshot Cisco VoIP phones, 79XX series/8841

Assisted end users with basic troubleshooting of workstation and printer network connectivity

Update network documentation and network diagrams as required

Created tickets to track outages via the Remedy ticketing system Epsilon Inc, Norfolk VA October 2014 – August 2015 IT Services Delivery Representative

Provided end-to-end secure IT services to more than 400,000 computers and 800,000 users across approx. 2,500 locations.

Monitored the infrastructure and network, responding appropriately to alerts and events. Managed incidents from identification to troubleshooting to resolution, including escalations as appropriate.

Created tickets to track outages on the HP Service Manager 9 suite

Performed tasks of network devices including adding/removing VLANs, adding/removing routers and switches, and updating ACLs.

Experience with failing over devices to test redundancy or perform maintenance of network devices including routers, switches, and VPNs

Coordinated with appropriate personnel, DISA and/or on-site techs, for troubleshooting

Located and disabled switchports of connected rogue end devices Page 2/2

Knowledge Information Systems Inc, Virginia Beach, VA July 2014 – August 2014 Student Intern

Installed a small business network infrastructure including cabling, switch, and router

Aided in a small business phone system cutover from Cisco to Mitel ECPI University, Virginia Beach, VA October 2013 – July 2014 Work Study

Added, edited, and deleted users and their features via Cisco’s Call Manager, including voicemail, extension mapping, and call forwarding

Installation of physical phones as well as softphones; completed firmware and software upgrades

Configuration of Music on Hold, DIDs, and hunt group United States Marine Corps, Jacksonville, NC January 2009 – October 2012 Enlisted Marine

Setup, operated, maintained, troubleshot, and tore-down ground troop-level radio communications

Handled secret level information and equipment

Operated satellite-based radio communications including DAMA EDUCATION/QUALIFICATIONS

ACTIVE SECRET CLEARANCE

B.S. in Computer and Information Science – ECPI University, Virginia Beach, VA; graduated 2014

Certifications – CCNA/CCNP Routing and Switching, CCNA Collaboration, CCNA Security

Working knowledge of Layer 3 protocols such as EIGRP, OSPF, BGP, as well layer 2 technologies including STP, VTP, and VLANs, Port-Channels, and HSRP

GNS3 and Packet Tracer labs utilizing the ASA 5505 Cisco Firewall and routers (3725, 7200)

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