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Customer Service Sales

Caldwell, Idaho, United States
October 26, 2016

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Lane Nielson

***** ********* *** 208-***-****

Caldwell, ID 83605


I am interested in a job in IT or Computer Tech Support. I am a hard worker, adaptable, and a problem solver. I am well organized, and a fast learner. I have always enjoyed working on computers. I like to fix problems that come up with computers. I am constantly helping others and researching issues that come up. I am very familiar with all Microsoft Windows Operating systems, and computer hardware as well. My teaching experience in Korea really strengthened my ability to help people with their problems and the needed patience in solving them. I learn quickly, and I am enthusiastic about computer related technology. PROFESSIONAL EXPERIENCE

English Teacher Seoul, South Korea 07/2011 - 08/2016 Private English teaching based in South Korea, devolped and ran by my wife and I. English Teacher

I taught both children and adults private one on one, and group classes up to 6 students at a time. I interviewed potential students to see if they were prepared for my class. I created teaching a syllabus and material. I managed the schedule for students and study program. I managed and discussed progress of students with parents regularly. I used sales and presentation skills regularly. In this job, I also learned leadership and creative skills.

Apple Valley Developement, LLC. Fruitland, ID 08/01/2006 - 06/2011 Apple Valley Developement LLC was created as a 2nd business entity for property to be developed and sold in Parma, Idaho.


I was in charge of coordinating time and work schedules for engineers, contractors, realtors, planners, etc., on the subdivision development. I was in charge of the design and implementation of plans on the subdivision, with private and governmental agencies. I was in charge of accounting and payroll. I was in direct contact with realtors, mortgage brokers, buyers, and sellers. I also was in charge of managing our compliance in all state license and permits while developing professional relationships with city and county employees. NFN Inc. Fruitland, ID 02/2005 - 06/2011

NFN Inc. was created in 2005 for remodeling, selling, and purchase of land and houses in the real estate market. Project Manager

I was in charge of coordinating time and work schedules for contractors on multiple projects. I designed and implemented plans on properties for remodel or new construction. I was in charge of accounting and payroll for the business. I had direct contact with realtors, mortgage brokers, buyers, and sellers. This job gave me knowledge of real estate sales methods, and terminology. I managed and created budgets for projects and was in charge of budget decisions. I also managed compliance in all state license and permits while developing professional relationships with city and county employees. I have knowledge and experience on most construction such as roofing, framing, sheetrock, siding, painting, windows install, cabinets, etc. Shiver Sisters California/Idaho 05/2015 - present

Shiver Sisters is a Shave Ice Company, located in Sacramento, CA. Media and Accounting

I created and maintain the company webpage I am in charge of the webpage calendar events, daily changes and webpage improvements. I am in charge of social media such as Yelp, Instagram, and Facebook. I created the company logo, and t-shirts. I am in charge of the day to day accounting through Quickbooks.


University of Utah

Major: Sociology

Bachelor of Science

University of Utah

Certificate of Criminology


I have computer skills. I have knowledge and experience in all Microsoft Operating Systems including Windows 10. I have the ability to fix easy to moderate computer issues and work with customers. I have knowledge of Windows Software including Excel, Word. I am adaptable. In my travels I lived in Korea for 8 years. The culture and language was intimidating at first. Instead of staying with people of my own language and culture, I pushed myself to learn the language, the city, and the culture. After a few months of getting out of my comfort zone, Korea felt like home. I am creative. When I bought a small business, it was up to me to create and maintain a webpage, because the cost of having someone else do it was too much. I created a more modern and creative webpage, where a l ot of our business referrals came from.

I have a great teaching ability. I lived in Seoul, Korea, for 8 years. Primarily, my job was to teach English to both adults and children, while communicating in both Korean and English. I developed an effective teaching method that brought many students to our business, and most continued to be with us until I left. I have great organizational skills. When I managed two corporations from 2005-2008, I had to organize and schedule contractors, employees, and realtors. I was in charge of sales, and also accounting as well. At one point I had over 2 Million dollars of inventory to sell and manage. I have artistic talent. In my small shave ice business, I was in charge or re-designing the logo. Using Photoshop, I was able to create a new look for the logo, and used it for the business and for creating t-shirts as well.

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