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Teaching and Training, Customer Service and Management Skills

United States
October 26, 2016

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Blk ** Lot * Orchids St. Antipolo Hills Subd. Antipolo City

Mobile: +(63-942*******



A natural born leader coming from a family of educators and church leaders

An effective communicator with continuous experience in hosting events and

delivering speeches

Has numerous years of teaching experience in the academe and strong background

in customer service because of exposure in the call center industry

A certified fast learner, being able to excel in different industries, proven by the

various awards received at work


goFLUENT Philippines, Inc.

Corporate English Trainer (August 2015 present)

Audits lesson reports of the Online English Teachers

Prepares action plans on how to improve client experience

Prepares materials for up skills training of the teachers

Gives coaching and feedback to the teachers

Conducts demo teaching with aspiring teachers

Facilitates training to new hires

ADP Philippines

Teledata Payroll Analyst (July 2014 July 2015)

Inputs accurate payroll information for small businesses in the US

Resolves minor payroll disputes through investigation and follow up with other


Does manual computation of their taxes if necessary

Endorses to Client Services Team or Retirement Team for other concerns

Top Performer in Client Experience for 2014 for being given a perfect score by the

clients who answered the survey

Sitel Philippines

Multi Skilled Representative (May 2012 March 2014)

Chosen to be part of a pioneer group trained to become multi skilled after a year of


Answers inquiries from customers and clients from the US over the phone and

through email

Does basic troubleshooting on mobile phones

Resolves customer complaints and issues related to their mobile plan and


Consistently hitting the metrics

Morning Dew Montessori

Production Manager/High School English Teacher (May 2011 April 2012)

Oversees the schoolwide play “Sound of Music”, delegating tasks to the Director,

Stage Manager, etc.

Facilitates classroom teaching of high school students

Handles an advisory class

Manages the school newspaper

Coaches students competing in essay writing, declamation and impromptu


APAC Customer Services

Assistant Team Leader (February 2008 March 2011)

Promoted as an Assistant Team Leader immediately after regularization

Answers inquiries from customers and clients from the US over the phone and

through email regarding their newspaper subscription

Takes escalated calls from agents for complicated concerns

Prepares End of Day reports, monthly and quarterly statistics

Audits calls of agents remotely or side by side and grades them accordingly

Harris Memorial College

High School Teacher (May 2002 April 2006)

Facilitates classroom teaching of high school students for English, World History

and Economics

Handles an advisory class

Co manages the school newspaper

Coaches students competing in essay writing, declamation and impromptu


Head of the Theater Arts Club, being able to produce three major school plays


Philippine Normal University (2008)

Taft, Manila

Master of Arts in Teaching English Language Arts (MAT ELA)

Harris Memorial College (2002)

Taytay, Rizal

Bachelor in Secondary Education major in History (BSED)


Licensure Examination for Teacher (LET) 2002

Series 63 State Law Examination 2015

Series 7 General Securities Examination 2015


Light Center

• Praise and Worship Leader

• Youth Leader

Youth for Christ in Antipolo

• Volunteer

• Secretary for 6 years

Seventh Joy Events Management

• Events Host

• Co manager


Computer Skills (Word, Excel, PowerPoint)


Composing Poems and Songs

General Securities (Stocks, Bonds, Mutual Funds, etc.)

Mountain Climbing and Running

Performing Arts (Singing, Dancing and Acting)

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