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Customer Service Representative

Turbeville, South Carolina, 29162, United States
October 26, 2016

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Beaunnia Holmes

*** ***** **, **** ****, SC *****


Summary Statement

Motivated self-starter with experience in Customer Service and Administrative Support.

Ability to handle tasks with accuracy and efficiency.

Currently pursuing an MS in Human Service, Specializing in Social and Community Services.

Work Experience

Customer Service Representative Oct 2009 – Dec 2009

Sykes Enterprise – Kingstree, SC

Was in training to work as a CSR for AT&T.

Administrative Support (Student work study) June 2007 – Dec 2008

Williamsburg Technical College – Kingstree, SC

Administrative support for the student services area of the Financial Aid Office.

Responsible for answering the multi-phone line and transferring calls to designated person.

Greet visitors and provided information and direction to the general public as well as pupils and employees.

Modernized student information in the database system.

Maintained control of student files and information.

Executed typing, filing, copying, and fax.

Clerical Assistant (Work experience program) Feb 2007 – May 2007

Department of Social Services – Kingstree, SC

Assisted in maintaining control of client’s files.

Assisted in organizing case workers files.

Prepared Medicaid packets.

Answer the multi-phone line and transferred calls to designated person.

Customer Service Representative Dec 2003 – Nov 2005

ClientLogic – Kingstree, SC

Provided great knowledge of products and services.

Understand and research customer inquiries.

Assembles and communicate information to the customers.

Verified customer’s understanding of information and recorded customer’s inquiries.

Data Entry Clerk Sept 2003 – Nov 2003

ClientLogic – Kingstree, SC

Sustained database by entering new and updated customer account information.

Verified customer account data.

Secured customer confidential information.


Master of Science in Human Service, Specialization in Social and Community Services Expected completion date June 16, 2017

Capella University - Minneapolis, MN

Bachelor Degree in Social Work 05/2013

Limestone College – Kingstree, SC

Associate Degree in Administrative Office Technology 05/2009

Williamsburg Technical College – Kingstree, SC

Diploma in Administrative Support 05/2009

Williamsburg Technical College – Kingstree, SC

High School Diploma, General Studies 06/1984

Lake City High School – Lake City, SC

Technical Skills

Experience with Microsoft Word, PowerPoint, Access, Excel, and Outlook.

Datatel, Internet Explorer and Google Chrome.

Community Service

A committed member of the Social Work Student Organization at Limestone College and was elected the recording secretary. Responsibilities included recording meeting minutes, creating and printing flyers, and sending out memos to members of the organization.

The organization helped families in need during the Thanksgiving and Christmas holidays in 2011 and 2012 as well as provided toys for the Toys for Tots foundation December 2012.

The organization also contribute and collected perishable items for the Harvest Hope foundation.

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