Norman F. Hopkins, PMP

Professional experience

Profile: A PMP Certified Project Manager and Information Services Professional with extensive

experience in mainframe systems development and support. I have performed activities in all

areas of the Systems Development Life Cycle Methodology (SDLC). Including, Project

Management, Team Leading, Working with Users, Requirements Definition, Database Design,

Programming, Software Quality Assurance, Testing, Production Support, Software

Implementation, Tracking Defects / Changes, and Project Communications.

My industry experience includes Manufacturing, Inventory Control, Warehousing, Call Center,

E-Commerce, Telecommunications, Medicare Billing, and IT Infrastructure Projects.

My key strengths include having written and supported systems developed in COBOL, C, HP NonStop PeopleCode, HP NonStop TAL, and FORTRAN. Utilizing DB2, VSAM, NonStop SQL, and DMS file structures.

I am familiar with Agile Methodology, Liquid Methodology, and the Rational Team Concert (RTC) product. The ability to work with others, a willingness to learn, a strong emphasis on quality, listening ability, flexibility, and effective communication skills with team members, management, and clients.

Major projects led:

Several IT infrastructure, enhancement projects for a Financial Services client.

Over 200 Liquid Competitions for the IBM CCMS organization.

Several IT infrastructure upgrade / installation projects for a State Government client.

NASA Space Shuttle Technical Requirements Management System Enhancements Project

NASA Slidell Computer Complex Laser Printer Installation Project

Career History: 06/2014 – Present Artech Information Systems, Jackson, MI. US

Project Manager

Managing several Information Technology infrastructure projects for clients.

Clients, Financial Services and Distribution companies.

Most projects in the 5-10 week duration.

Maintained project control documents, led weekly meetings for each project

Utilizing offshore IT Specialists for Technical Resources.

08/2010 – 06/2014 International Business Machines Corp., East Lansing, MI. US

Project Manager

Managing several infrastructure enhancement projects for IBM's Financial Services client.

Maintaining updated Financial, Resource Allocation, and Task Assignment documents for assigned projects. Provided weekly status reports to upper management.

Negotiated with Resource Managers for needed skills.

Led weekly Project Team Meetings, kept minutes of decisions made, action items, status of deliverables, planned activities, roadblocks.

Project Manager

Managing Liquid Competitions and maintaining Rational Team Concert (RTC) content improvement for a large internal maintenance and support project.

Project utilized a combination of Agile and Waterfall methodologies.

Communications focal point between Liquid Challenge, Liquid Community Players, and Project Management.

Contributing member of the Project Estimating Center of Excellence Community.

Project Manager

Liquid Portal focal point for the Michigan Delivery Centers’ bench resources. Tracking and weekly reporting of bench resource liquid usage.

Liquid Player Representative for the Michigan Delivery Center.

Project Manager

Led several IT Infrastructure upgrade / installation projects for a State Government client.

Created the Project Planning, Control, and Schedule documents.

Communications focal point between the Client Staff and the Vendors.

Created Impact Assessments, Project Proposals, Estimates, and Feasibility Studies

Controlled Tasks assignments and Priorities

Provided weekly status reporting to Client Management.

Senior IT Specialist / Team Leader

Led a team modernizing a mainframe software system for a State Government client.

Analyzed existing programs, jobs, documentation, and copy libraries to confirm the impact assessment of the proposed changes.

Created cross-reference material to be used in creating a Companion Guide for the systems users.

Communication focal point between the team and the client.

Provided weekly status reporting to IBM Management and Client Staff.

04/1991 – 07/2010 Robert Half Technology, Southfield, MI., US

Senior Consultant

Supported the HP Tandem NonStop system for the company’s Home Security client.

Resolved system errors, monitored and updated file size usage, researched and corrected software problems.

Documented the client’s software environment.

Made recommendations for systems improvement.

Provided weekly status reporting to client and management staff.

Senior Consultant

Developed a major change in the Telecommunications client companies Customer Ordering Systems to allow multi-line orders. Used COBOL85, C, and HP NonStop SQL for the environment.

Developed the Functional Specifications for the solution that included Customer Requirements, Test Plans, Implementation Plans, and changes to the Data Dictionary.

Developed the Technical Specifications for the solution that included Programming Specifications, Time Estimates, Testing Scripts, and a Change Tracking Spreadsheet.

Wrote and tested several of the Driver Modules that run on the HP NonStop mainframe.

Developed a series of SQL utilities for system maintenance.

Member of the Product Review Team that enforced the Software Development Methodology and company standards.

Senior Technologist

Supported a major universities’ Student Financial Aid package developed by PeopleSoft.

Applied software patches as they were made available, tracked changes.

Created several custom SQL Queries not delivered with the software.

Business Analyst / Senior Consultant

Created the Gas Supplier of Choice Residential and Commercial billing systems for the companies’ Electric Utility client. Created the software, database changes, documentation, and test plans for the systems. Used IBM MVS systems, COBOL, VSAM, and DB2 tools.

Developed a stand alone Driver Program for testing the Commercial Billing system.

Supported the client’s existing Billing systems.

Senior Consultant

Created the software prototype of the DataGuide System that the client company uses for Marketing. Used the MS C language and MS Access database.

Developed the Software Development Methodology and Standards..

Determined the documentation, testing, and coding practices to be used.

Led the team of developers, including Interviewing, Time Management, Performance

Evaluations, Requirements Definition, Programming, and Documentation.

02/1988 – 04/1991 Mpact EDI Systems, Livonia, MI. US.

Senior Developer

Co-Developer of the MessageWay EDI Translator and Message Switching system. Used COBOL85, C, and HP NonStop SQL for the environment.

Created several of the configuration modules running in the background.

Participated in the System Development Life Cycle code reviews and testing reviews.

Developed the Software Release documentation.

Assisted a customer in the Pittsburgh, PA. in implementing the MessageWay Software product.

04/1986 – 02/1988 Electronic Data Systems, Flint, MI. US.

Senior Systems Engineer

Supported the Warehousing and Distribution System’s Picking, Packing, and Shipping subsystems for a major Automotive Manufacturer.

Used COBOL and HP NonStop SQL to rewrite several of the driver programs to improve system response time, enhance functionality, and remove system defects.

06/1980 -03/1986 Martin Marietta Aerospace / NASA, Slidell, LA. US.

Senior Computer Systems Designer – Project Leader

Co-Developer of the Inventory Control System, used to manufacture the Space Shuttle External Tank for the National Aeronautical and Space Administration (NASA).

Performed module and integration testing

Assisted in the implementation of the system.

Member of the Software Development Systems Refinement Team (SD SRT).

Project Leader – TRMS Support Staff,

Technical Liaison between the NASA Engineering Staff and the Technical Requirements Management System (TRMS) Programming Staff.

Converted the Engineers’ Functional Requirements into Technical Programming Requirements, Project Plans, Time Estimates, and Test Plans.

Maintained a log of Enhancement Requests and Completed Tasks.

Led the Programming Team, Interviewed new Team Members, Assigned and Reviewed Tasks, Performance Reviews, Training, Status Reporting, and Communication with Management.

Member of the Software Quality Assurance Team, code reviews, adherence to standards.

Project Leader for the Xerox 9700 Laser Implementation project.

Led the team of software developers in modifying all of the printing applications within the NASA Slidell Computer Complex.

Determined programming and testing criteria, project schedules, and resolved conflicts with other teams.

Member of the Software Development Systems Refinement Team (SRT), proposed programming standards changes and documentation changes to NASA. Improved paperwork flow for the Computer Center.

06/1976 – 06/1980 Addison Products Company, Addison, MI. US

Computer Operator / Programmer

Operated the companies’ mainframe computer system, completing the daily and weekly production schedules.

Developed an automated production scheduling system for improve part availability forecasting.

Key Skills: IBM MVS environment. DB2, VSAM, MS Office Professional, MS Project

COBOL68, COBOL74, COBOL85, C, CICS, PeopleSoft PeopleCode, TAL, and

FORTRAN-74 programming languages

HP NonStop environment, NonStop SQL, TACL, SCOBOL, Guardian

Rational Team Concert (RTC), Liquid Methodology

Key Courses and EDI Concepts

Training: IBM MVS JCL and COBOL Programming

Oracle Database 11g Series

Software Testing and Quality Assurance Series

NASA Quality Assurance Methodology (SDLC) Series

NASA Systems Refinement Teams

IBM Project Management Center of Excellence (PMCOE) Series

NASA Project Management Series

Six Sigma Project Management Series

Completed many online self-paced training courses in the topics of Testing and Quality

Assurance, Software Development, and Project Management.

Certified Project Management Professional (PMP) by the Project Management Institute.

Publications: Author: “Roadmap to obtaining the Project Management Professional (PMP)

Credential”. A presentation being offered by the IBM Project Management Center of

Excellence (PMCOE).

Education Bachelor of Science Degree (B.S.) in Computer Science

Qualifications: Eastern Michigan University, US.

Associate of Arts Degree (A.A.) in Mathematics

Jackson Community College, US

Languages English Fluent.

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