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Customer Service Data Entry

Location:
Roseville, California, United States
Salary:
12.00 hourly
Posted:
October 26, 2016

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Resume:

Tonisha Carter

510-***-**** acw807@r.postjobfree.com

Administrative Support, Communication & Customer Service

A highly efficient administrative and office support professional with 12+ years of hands-on experience in managing office functions including data management, internal/external communications, direct customer service and financial management. Thriving in new challenges, currently seeking a value-adding administrative position within a fast-paced company.

HIGHLIGHTS

●Maintained relevant databases and promptly retrieved information as required by staff or clients

●Efficiently managed billings, payments and accounts receivable/accounts payable.

●Contributed to the effective and appropriate maintenance and management of filing procedures.

●Effectively communicated with colleagues and customers to respond to queries, disseminate or explain information and address issues.

●Consistently trusted in the delivery of time sensitive and/or confidential materials internally and externally.

SKILLS

Customer Relations

Scheduling

Detail Oriented

Database Management

Problem-solving

Multitasking

Attention to details

Data Entry

Customer Service

Ten Key

Process Improvement

IT skills

EXPERIENCE

Certified Employment - Sacramento, CA

Mail Clerk 2016 - Present

●Receiving and delivering checks for monthly billing statement to be processed.

●Managing insurance claim forms for scanning process.

●Scanning x-rays in the company’s database.

●Assisting in filing and archiving documents.

●Performing data entry activities.

●Receiving and sorting mails; forwarding mails to appropriate recipients or departments.

●Maintaining a record of incoming mail and ensuring the delivery of outgoing mail.

●Posting shipping label on packages.

Safeway - Roseville, CA

Deli Clerk 2015 - 2016

●Operated cash register and prepared bakery and deli items.

●Managed customer relations and maintained a courteous and friendly attitude.

●Upheld shelving and maintained cases fill at all times.

●Controlled product freshness by rotating and coding all products and removing out-of-code merchandise.

●Tagged all products legibly in line with price book.

●Maintained and promoted latest fresh items and weekly specials.

●Greeted all visitors and customers in a professional manner.

●Cleaned and sanitized the entire work area.

●Answered phone and took orders for particular request items.

●Abided by all business policies as state in the worker handbook.

Snelling Staffing - Alameda, CA

Administrative Assistant/Office Clerk 2012 - 2013

●Greeted clients.

●Setup conference rooms for meeting.

●Controlled main phone lines.

●Received incoming and outgoing mail.

●Prepared cash receipts for processing in accounts receivable department.

●Faxed and filed paper work.

●Pulled invoices for payments.

●Sent emails and called customer confirming new and due payments.

●Controlled and maintained all account invoice file.

Abbey Carpet - San Francisco, CA

Office Clerk 2008 - 2011

●Created labels for products.

●Filed and faxed work order records.

●Performed data entry.

Party City - San Lorenzo, CA

Cashier 2004 - 2010

●Head cashier maintaining front registers.

●Assisted customers with products.

●Answered questions in a friendly, professional manner.

●Input party orders and arranged orders for pick up.

●Organized seasonal floor plans.

Independent - San Leandro, CA

Childcare Provider 2004 - 2009

●Kept record with a calendar of every child including day by day observations and information regarding activities, meal serve and medicine administer.

●Charted out a nutritional plan with parents detailing each child’s nutritional needs.

●Organized household environment to ensure a safe and clean space for child.

EDUCATION High School, Diploma

San Lorenzo High, San Lorenzo, CA

Certificate, Medical Assisting

Everest College, Hayward, CA

IT SKILLS Typing speed: 50 to 55 words per minute (WPM 55)

Excellent IT and computer skills: MS Word MS Excel Lotus Notes MS Outlook and other email software

Familiar with Database Management Systems



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