Customer Service Data Entry
Resume:
Tonisha Carter
510-***-**** *****.********@*****.***
Administrative Support, Communication & Customer Service
A highly efficient administrative and office support professional with 12+ years of hands-on experience in managing office functions including data management, internal/external communications, direct customer service and financial management. Thriving in new challenges, currently seeking a value-adding administrative position within a fast-paced company.
HIGHLIGHTS
●Maintained relevant databases and promptly retrieved information as required by staff or clients
●Efficiently managed billings, payments and accounts receivable/accounts payable.
●Contributed to the effective and appropriate maintenance and management of filing procedures.
●Effectively communicated with colleagues and customers to respond to queries, disseminate or explain information and address issues.
●Consistently trusted in the delivery of time sensitive and/or confidential materials internally and externally.
SKILLS
Customer Relations
Scheduling
Detail Oriented
Database Management
Problem-solving
Multitasking
Attention to details
Data Entry
Customer Service
Ten Key
Process Improvement
IT skills
EXPERIENCE
Certified Employment - Sacramento, CA
Mail Clerk 2016 - Present
●Receiving and delivering checks for monthly billing statement to be processed.
●Managing insurance claim forms for scanning process.
●Scanning x-rays in the company’s database.
●Assisting in filing and archiving documents.
●Performing data entry activities.
●Receiving and sorting mails; forwarding mails to appropriate recipients or departments.
●Maintaining a record of incoming mail and ensuring the delivery of outgoing mail.
●Posting shipping label on packages.
Safeway - Roseville, CA
Deli Clerk 2015 - 2016
●Operated cash register and prepared bakery and deli items.
●Managed customer relations and maintained a courteous and friendly attitude.
●Upheld shelving and maintained cases fill at all times.
●Controlled product freshness by rotating and coding all products and removing out-of-code merchandise.
●Tagged all products legibly in line with price book.
●Maintained and promoted latest fresh items and weekly specials.
●Greeted all visitors and customers in a professional manner.
●Cleaned and sanitized the entire work area.
●Answered phone and took orders for particular request items.
●Abided by all business policies as state in the worker handbook.
Snelling Staffing - Alameda, CA
Administrative Assistant/Office Clerk 2012 - 2013
●Greeted clients.
●Setup conference rooms for meeting.
●Controlled main phone lines.
●Received incoming and outgoing mail.
●Prepared cash receipts for processing in accounts receivable department.
●Faxed and filed paper work.
●Pulled invoices for payments.
●Sent emails and called customer confirming new and due payments.
●Controlled and maintained all account invoice file.
Abbey Carpet - San Francisco, CA
Office Clerk 2008 - 2011
●Created labels for products.
●Filed and faxed work order records.
●Performed data entry.
Party City - San Lorenzo, CA
Cashier 2004 - 2010
●Head cashier maintaining front registers.
●Assisted customers with products.
●Answered questions in a friendly, professional manner.
●Input party orders and arranged orders for pick up.
●Organized seasonal floor plans.
Independent - San Leandro, CA
Childcare Provider 2004 - 2009
●Kept record with a calendar of every child including day by day observations and information regarding activities, meal serve and medicine administer.
●Charted out a nutritional plan with parents detailing each child’s nutritional needs.
●Organized household environment to ensure a safe and clean space for child.
EDUCATION High School, Diploma
San Lorenzo High, San Lorenzo, CA
Certificate, Medical Assisting
Everest College, Hayward, CA
IT SKILLS Typing speed: 50 to 55 words per minute (WPM 55)
Excellent IT and computer skills: MS Word MS Excel Lotus Notes MS Outlook and other email software
Familiar with Database Management Systems
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