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Human Resources Customer Service

Kelowna, British Columbia, Canada
October 24, 2016

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Andrea Watson, CHRP

**** ****** ***, **** ******* BC


October 24, 2016

RE: Junior Marketing Representative Position

To Whom It May Concern:

I am very excited to learn more about your Junior Marketing Representative position; I firmly believe that my background in business and customer service, along with my intense desire to develop/polish my marketing skills, makes me the perfect candidate for this role. My current position at Interior Savings Credit Union is an extremely fast-paced and challenging work environment. While working there, I have learned impeccable organization and prioritizing skills as I often have various tasks on the go at once, and several projects to complete, all while helping members on the front line. Skills I have developed/honed while working here include, confidentiality and attention to detail, computer skills - excel, word, outlook, and many web- based application programs, and multi-tasking.

Working in Finance has allowed me to broaden my scope and develop skills in many areas, however, marketing was my interest throughout my education and I have discovered a true passion in online marketing as well, while managing several side businesses. I am an extremely passionate and motivated individual and would greatly appreciate the opportunity to learn from and grow within your company.

I look forward to speaking with you more to discuss whether I would be a good fit for this role. I have provided my resume for a more detailed description of my experience and skills. Thank you for reviewing my resume and please do not hesitate to contact me if you have any questions or require any additional information.


Andrea Watson

Enclosures (1)

Andrea Watson, CHRP

1594 Marina Way, West Kelowna BC


Career Objective

To be an integral part of an organization that values my leadership and drive, resulting in mutual growth and success.


Interior Savings Credit Union, Kelowna BC May 2015 – Present Member Service Advisor

• Assist members with their daily banking needs and ensure member files are current

• Educate members on various banking channels (i.e online, mobile, and telephone banking)

• Open/close accounts and handle estate accounts

• Handle member concerns/inquiries and record all information into tracking site

• Advise members on the financial opportunities/investments that best fit their needs

• Utilize many different software programs and web-based applications

• Call members for purposes such as member retention and account services Okanagan College, Kelowna BC Nov 2014 – Apr 2015

Research Assistant

• Researched and update social media sites

• Participated in school events by setting up, coordinating, and interacting with the students as well as organizing the volunteers

• Acted as an assistant to the Program and Events Assistant

• Prepared administrative and marketing documents

• Attended meetings for the Chamber of Commerce where I act as a representative of Okanagan College

Prime Management Group Inc., London ON Feb 2014 – Aug 2014 Recruitment Assistant/Receptionist

• Assisted recruiters in helping clients find the perfect candidates for their organization

• Created and posted job advertisements as well as searched for qualified candidates

• Conducted reference calls for short-listed candidates

• Provided office support (answering and directing phone calls, greeting and assisting candidates with inquiries, and managing/organizing the database (data entry) Indigo, London ON Oct 2013 – June 2014

Customer Experience Representative - Cashier

• Assisted customers with the sale of their purchases while maintaining a strong focus on customer satisfaction

• Strived to consistently meet and exceed sales and loyalty targets set by management

• Assisted management with store closes which entailed cashing out tills and ensuring all cash was accounted for

Andrea Watson, CHRP

1594 Marina Way, West Kelowna BC


Elements, St. Thomas ON Oct 2007 – Sept 2012

Co-Owner/ Esthetician

• Established excellent client loyalty by engaging clients and building & maintaining strong relationships with clients throughout 8 years as an esthetician

• Co-designed a spa retail area and was responsible for keeping retail products displayed in a visually appealing manner as well as keeping displays fresh and creative

• Managed all features of business, including bookkeeping, sales, buying, and inventory Education

Bachelor of Business Administration Sept 2014 – April 2015 Okanagan College, Kelowna, BC

Business Human Resources Advanced Diploma Sept 2013 – April 2014 Fanshawe College, London, ON

Business Human Resources Diploma Jan 2012 – April 2013 Fanshawe College, London, ON

GPA: 4.17 - President’s Honour Roll

• Tutored students in courses for Accounting and Human Resources

• Demonstrated my ability to manage simultaneous deadlines and competing priorities while developing impeccable organization skills

• Proved I have the capabilities to work independently or in a team while completing projects and assignments

• Honed my ability to solve problems and manage conflict effectively throughout ample group work as well as role play scenarios and reflections in a conflict management class

• Completed many projects through Microsoft Word, Excel, and PowerPoint Qualifications

Canadian Payroll Association Official Transcript

All credits achieved – able to be certified immediately Courses completed:

• Payroll Compliance Legislation

• Payroll Fundamentals 1

• Payroll Fundamentals 2

Volunteer Work

HR Club/ Fanshawe College Sept 2012 – Present

• Assisted with Ribfest Kelowna and Day of Difference with Interior Savings

• Led Movie Moonlight Madness Event at Interior Savings Credit Union as well as other volunteer opportunities

• Volunteered for charity events and other fundraising events, in addition to attending regular meetings with the Human Resources Student Association

• Selected to help answer questions and assist guests at the Fanshawe College Fall Open House References Available Upon Request

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