Customer Service Data Entry

FAITH THOMAS

Lithonia GA ***** 770-***-**** **********@*******.***

CUSTOMER SERVICE REP/ RECEPTIONIST/ DATA ENTRY TECH

Extensive background in customer care services, with expertise in customer relations in building, revitalizing and optimizing a company’s organizational strategies to optimize results.

Highly respected and enthusiastic achiever in customer satisfaction, specializing in detailed data entry, focused guest receptionist, and problem resolution to achieve desired results.

Areas of Expertise

Customer service expert Motivation, Team Building

Energetic work attitude

Strategic Planning, Leadership Skills

Troubleshooting and Research

Passionate independent achiever

Problem Solver, Listening Skills

Multitasking, Decision Making

Troubleshooting and Research

Professional Experience

Developed highly empathetic client relationships and earned reputation for exceeding customer care specialist goals.

Executed and fulfilled all email requests distributed to me by department manager.

Assisted in training and provided back-up for other customer care specialist when needed.

Resolved product issues and shared benefits of new technology.

Managed quality communication, customer support and product representation for each client.

Promptly responds to general inquiries from members, staff, and clients via e-mail and fax.

Worked closely with customer care specialist team to ensure all calls and voice mails were answered in a timely and sufficient manner.

ACCOMPLISHMENTS

Researched, calmed and rapidly resolved client conflicts to prevent company reduction. Several bonuses received.

Ability to convey difficult procedures in a satisfactory and timely manner. Annual awards received.

Demonstrated and shared satisfactory outcome process with the customer care team.

Chosen to provide weekly, monthly and quarterly confidential reports to executive staff.

Requested to assist several other departments; Finance, accounts receivable and Outdoor Program, camp purchase orders.

Career History

Customer Service Girl Scouts of Greater Atlanta (Mableton, GA) 2005-2016

Data Entry Girl Scouts of Greater Atlanta (Mableton, GA) 2005-2016

Customer Service National Distributing Company (Atlanta, GA) 2003-2005

Receptionist National Distributing Company (Atlanta, GA) 2003-2005

Supv Computer Operations Babson United, Inc. (Wellesley, MA) 1996-2002

Aerobics Instructor Ladies Only Total Fitness (Decatur, GA) 2003-Curr

EDUCATION

Edinboro University of Pennsylvania

Roxbury Community College (Word Processing Certificate)

Spelman College

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