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Sales Customer Service

Houston, Texas, United States
October 24, 2016

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*** ******* ****., *** ***, Houston, TX 77007



A detail-oriented hospitality professional with a passion for sales and catering with more than 5 years of experience


Exceptional sales and leadership skills

Event planning and coordination

Strong knowledge of the events management industry and competition

Customer service support

Excellent communication and coordination skills


Houston’s Event Center (Houston, TX) December 2014 – February 2016

Corporate Event and Wedding Coordinator

Create proposals and program decks from business leads, as well as seeking out new corporate business and opportunities

Sold over $600,000 in corporate sales

Preparing corporate holiday packages to send out to current and potential clients

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication

Attend community/social events and industry meetings

Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required

Work with catering team on day-to-day to organize and execute on-site events

Column-A Event Facility (Houston, TX) October-2010 – July of 2014-Closed

Sales and Catering Director

Direct a staff up to (30) employees responsible (kitchen, banquet and day-of-event coordinators)

Increase sales to meet budgeted sales plan

Plan menus, orders, and deliveries with customers and use the opportunity to utilize suggestive selling techniques and reinforce Column-A’s quality products and services

Maintain on-going contact with catering customers through thank you letters and follow-up calls seeking feedback on catering orders and requesting referrals

Effectively demonstrates required account management techniques to ensure ongoing support of the customer and gain repeat orders

Resolve customer complaints by investigating problems, developing solutions and making recommendations to Sales Team Leader, Director of Operations, and Area Managers

Manage the sales cycle, quotas, customer follow-up and service requests for all customers

Selected Accomplishments:

Increased new business by 100%

Increased sales from 2010-2014 by 80%

Maintained Client Relationships, for repeat business

Received appreciation award from the YMCA in 2012

Received appreciation award from the National Women of Achievement in 2012

Brady’s Landing-Specialty Restaurants (Houston, TX) October-1998– October- 2010

Sales and Catering Manager

Negotiated all aspects of the catering sales contract, to include F&B pricing and other specific services

Prospecting, cold calls/warm calls on a continuous basis, setting appointments with prospects, making sales presentations, following up, closing sales, and maintaining good relationship with clients

Built in-house relations with various hospitality industry professionals, local businesses, hotels, and concierges.

Researched and followed up on new business development opportunities in a timely fashion.

Attended industry events as they relate to potential business

Coordinated with vendors on event timing and event order

Assisted the management team in coordinating all Front of House operations, including floor support as necessary

Selected Accomplishments:

Number one sales manager throughout specialty restaurants for 7 years

Sold $1million in sales for multiple years

Computer Skills:

Microsoft Word, PowerPoint, Excel and Catermate


Houston Baptist University, Houston TX

Bachelors of Science in Nursing

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