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Customer Service Sales

Pickering, Ontario, Canada
October 24, 2016

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** ******* ***.

Ajax, ON L*S *V*

Phone 905-***-****

Cell (416) 433- 1049

Cindy Campbell

To work in a challenging environment where I can experience personal growth and development. To be in a responsible position where I can noticeably contribute to an organization’s success. To utilize the skills, knowledge and abilities that I have acquired.Excellent interpersonal and communication skills, both written and verbal. Superior organizational skills. Is able to effectively manage multiple tasks and meet deadlines consistently in a fast paced environment. Proactive and able to solve problems effectively and rapidly using excellent analytical skills. Proven consistently high levels of customer service performance, with an ability to build strong relationships. Ability to work independently with minimal supervision.


EUROFASE Customer Service Collections Analyst June 2013 - Present

Ensure timely collections to meet Company collection objectives

Analyze various customer payment patterns, develop a strategy to improve cash flow

Monitor and proactively follow-up on delinquent Accounts, National Accounts Home Depot, Lowes, Amazon

Preparing documents for initial mailing to creditors;

Issue stays of proceedings;

Release of secured or third party assets;

Reviewing proofs of claims;

Communicating with bankruptcy, debtors and creditors;

Submitted consumer proposals;

Utilize various SAP reports to assist with collection efforts

Work with Credit Manager to develop a plan for delinquent accounts

Provide monthly and weekly collection estimates (measure actual to estimate)

Regular Account reconciliation to allow for an accurate status

Review and release orders based on risk codes and credit limits

Assist Customers and Sales Personnel with questions and concerns in a timely manner

Maintain positive Customer relationships

Monitors and maintains funds paid via EFT and VISA

Regular reviews of Customer payment history and financial stability

Maintain accurate and updated Customer files

Participate in cross functional process improvement teams

JOHNSON & JOHNSON MEDICAL Revenue Analyst Aug 2011 - Dec2012 (Contract)

Collect and analyze customer sales and payment data to proactively collect or resolve aged receivables Responsible for the achievement of AR metrics for portfolio of accounts.

Apply knowledge of the broader economic and health care environment to resolve receivable issues, disputes and/or claims

Prioritize collection accounts to align effort with Maintain large Hospital Accounts across Canada to reducing delinquency for assigned accounts

Execute collection process in accordance to all SOPs and compliance requirements

Collaborate with Sales, Contract Dept when necessary to accelerate the collection process

Assist with Month End reportsFunction as a subject matter expert on all Revenue processes.

Identify improvement opportunities; develop, implement, and document all process improvements.

Initiate follow up action on all adjustments to the appropriate stakeholders: customers, sales, finance, customer service, customer logistics

As part of the Revenue team, review orders pending release to identify issues.

Work with internal partners and customers to enable resolution and release of the order.

Billing of Special sections for Depuy / OrthoCare products Prepare Credit hold releases in a timely manner

Liaise with contract administrator/operations team and review term to ensure billing information is accurate and consistent with terms specified in the contract.

Ensure accuracy of AR sub ledger, including monthly reconciliation to the GL.

Monthly reconciliations of deferred revenue, unbilled AR, and other accounts, including the identification and resolution of discrepancies.

Maintain appropriate account reconciliations, analyses, and other schedules for internal and external audit requirements for Sox Compliance

EXP & GHD Billing Clerk Nov 2010 – July2011 / April 2013 June 2013

Entering new projects from Engineers into Vision & Deltek to creating project and client files

Running the Draft invoices and backup for the Project Managers to approve

Create finial invoices and mail invoices to clients

Update budgets and back log report for senior staff

GL Ledgers Apply cheque, EFT and credit card payments to customer accounts

General office duties such as filing and answering phones (Reception)

Posting Payments to accounts and adjustments processed

Accounts Payable duties when needed Process all vendor invoices for payments

Processemployee expense reports for payment A/P processing includes coding, verifying, obtaining proper approval, inputting invoices or expense reports

Rouge Valley Health Center&Sick Kids Hospital Sept – Jan2010 / Jan to March 2013

Billings and Administration

Order entry billing charges to prosess IFH, non residents and OHIP

Coordinate benefit review between insurers and patients

Process all claims in accordance to the insurer's requirements

Investigate up-front denials through oral & written communication

Communicates to management payment or billing issues

Supports sales force by interfacing with patients, physicians, health insurance companies and employers

Maintains and completes documents to ensure timely, and accurate patient billing information

Jim Pattison Lease May 2008 – Sept 2009

Ontario Collection and Credit Analyst

Reconciliation of payments and invoices on accounts process Excel reports for managers

Collect outstanding amounts from customers (by emails, phone calls and follow up until full payment is received). Follow up on aged accounts and contact the clients to ensure a payment is received Process Credit Card Payments. Apply all payments received (Credit Card, wire transfer, EFT, cheque)

Follow up with customers on over-payments, short- payments, payments in error and liaise with AR Head Office to clear them accordingly. Clear unapplied payments. Contact customers to collect payment details and forward the same to AR Head Office to make sure the payments are applied on timePerform routine office functions including emailing, photocopying, faxing, scanning to AR documents

Prepare and maintain reports, from manual or electronic files. Entering data into Excel spreadsheets and maintain client data base (contact information). Prepare paper work for accounts that need to be forwarded to a Collection Agency, for write off, or bankruptcy. Collect records proving collection efforts and providing them Head Office for further process and REPO of vehicles

Adecco Employment

ServiceCredit and Collections Feb 2007 - April 2008

Analyze overdue customer accounts, on over 450 large accounts perform collection calls and follow up

Resolve collection issues and related disputes

Request backup details for deductions from sales team employment

Reconcile AR Sub-ledger to General Ledger and update month end reports

Perform cash application and non-cash application for deposits received

Analyze and perform monthly AR adjustments

Prepare and confirm quarterly intercompany AR transactions details

Maintain customer master file and open new accounts

Maintain and update AR insurance, requests for permanent limit or grade with monitoring and issue Year End Reporting as required by Insurer

Request credit reference for new customers and process credit application

Attend conference call meetings with Credit Bureau and request credit history for new customers

Perform monthly bank accounts reconciliationSpecial account projects as requested

Cabletel / Power & Telephone Supply March 2002 –Nov 2006

Accounts Receivable / Payable Assistance

Process daily accounts payable – match, verify and post invoices, prepare daily cheques.

Manage accounts receivable and provide customer statements as necessary

Process credit applications and provide credit references

Enter daily bank deposits and post receipts

Run weekly and monthly reports for AR/AP, inventory and outstanding cheques

Perform month end processing, journal postings, bank reconciliations, as well as internal commissions statements

Conduct offsite retail store visits for price checks and update retail audit report accordingly.

Backup support for Accounting Administrator, Customer Service and Administrative teams

Pitney Bowes 1995 – 2001

Customer Service Representative / Call Center


1984 Overlea Secondary School Don Mills, Ontario

O.S.S.D & Credit Analyst Accounting College

Certificate - Business Ethics

Certificate - Adecco Group Code of Business Conduct

Adecco Pay/Bill Training


AS400 / C 5, Oracle Financial, Simply Accounting, QuickBooks, Microsoft Word Excel, Power Point, Leasewave, Ontrac, Meditech, NaVision and Deltek, Sap, JD Edward, Syngo, Soft Med, Soarian, Sovera,

MS4,Media AR

References will be on request

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