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Key holder, sales, expeditor, admin, receptionist, service rep

Austin, Texas, United States
October 24, 2016

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Briseida C. Vaquerano

**** *.***** *****, #***

Austin, TX 78759



● Proficient in a multitude of technologies and operating systems

● Adaptable; experienced in fast paced and slow paced environments, with high or low volume of work

● Neat, organized, thorough and meticulous; Quick and efficient, multitask without obstructing quality of work

● Listening and communication skills; Ability to take in information and apply it wherever necessary

● Knowledgeable and quick learning ability

● Focused, able to sit or stand for long hours

● Ability to perform physical tasks (lifting up to 100+ lbs, reaching, squatting, etc.)

● Ability to work independently or with a team

● Management experience

● Can fluently speak, read, and write in English and Spanish. Studying other Languages (Portuguese, Japanese)


Everything But Water

10000 Research Blvd Austin, TX

Sales Associate

May, 2014 - Present

● Provide extraordinary service and maintain positive attitude to build lasting customer relationships and drive profitable sales.

● Work closely with store leadership to gain knowledge, experience, and better understand how to support company goals.

● Knowledgeable and experienced in fashions and style to surpass customer expectations and needs.

● Process cash/credit transactions and returns.

● Organize, clean, and maintain upkeep of store.

● Receive and process inbound shipments, ensure that all product is accounted for goes out to the sales floor.

Michi Ramen

6519 N Lamar Blvd Austin, TX


Food Expeditor

Food Runner

September, 2015 - June, 2016

● Greet guests with friendly welcoming demeanor.

● Accommodate guest needs, and maintained seating for a well paced dining experience.

● Answer phone calls, take carry out orders, and ensure the quality of the outbound orders.

● Process cash and credit payments through a POS with an Apple tablet.

● Communicated orders and information between FOH and BOH.

● Ensure food is cooked at a reasonable time in the correct order.

● Explain to chefs and cooks any special guest requests or orders.

● Last to approve plating and food quality; Ensure plates are dressed and garnished appropriately, free from smudges or spills to make sure presentation is as beautiful and appetizing as possible.

● Complete knowledge of all meals, ingredients, and any potential allergens for a better guest experience.

● Ensure FOH and BOH is fully stocked and ready for service.

● Organize, bag, and ensure quality and presentation standards are being maintained in carry out orders, while simultaneously running food to in house guests


10000 Research Blvd Austin, TX

Senior Game Advisor

May, 2013 - April, 2016

● Keyholder and manager on duty when upper management was not available.

● Provided top level service and experiences, build positive lasting customer relationships.

● Processed transactions, answers to questions or concerns, provided options, resolving current and future issues

● Promoted store events, discounts and products

● Alphabetized, filed and shelved games, maintained upkeep of store, completed side work, while available to help any customer who might have needed assistance

● Followed store floor plans to ensure all marketing materials and merchandise was displayed and advertised appropriately

● Identified and provided ideas for improvements that were related to delivering customers with an exceptional level of service, communicated issues to upper management

● Assessed and tested customer’s electronics, games and systems

● Prepared outbound shipments for store transfers and defectives, received inbound shipments, made inventory adjustments as needed

● Upkeep of filing system, kept paperwork organized and made sure operations were complete.

Millie & Mox Children's Boutique

5145 N FM 620 Austin, TX

Administrative and Management Assistant

June, 2012 - May, 2014

● Stocked shelves, and set price for items

● Compiled and maintained monetary and nonmonetary reports and records

● Maintained and monitored shop to ensure associates had adequate cash, supplies and inventory items were stocked. Placed and expedited orders for supplies, and verified receipts. Made sure all orders were received, met quality standards, and were paid for.

● Checked receipt and invoice numbers; made sure they matched up with product orders and invoices, and created report file for bookkeeping

● Navigated and learned how to use POS system with no prior training or knowledge

● Maintained the stock room and office in tip top shape, organizing whenever necessary. Made sure stock items were in their appropriate location, and easily/readily accessible by the store personnel.

● Completed basic office tasks such as making/receiving calls, make copies, file invoices, and performing troubleshooting and maintenance steps for office supplies and equipments

● Assisted manager with various tasks/projects, train both new and old employees, assist associates when short staffed.

HEB Grocery

2400 S. Congress Ave Austin, TX


Customer Service Specialist

November, 2008 - June, 2012

● Processed transactions quickly and efficiently, while maintaining friendly cordial relationship by greeting and assisting customers with issues.

● Processed and accepted various forms of payments such as cash, check and bankcard transactions, and other forms of payments and coupons according to established procedure.

● Provided customers with outstanding service by creating a friendly/positive impression at the checkouts, brought to their attention new products and promotional items, assisted them in locating product, and solving t heir queries and doubts.

● Kept register area neat and stocked with necessary supplies and verified cash register balances.

● Kept up with basic maintenance of supplies and tools, such as POS system reboot, and computer troubleshooting.

● Assisted in other areas of store, such as clean-up, shelf-stocking, and assisted in various store departments

(bakery, floral, business center) and events (marathons, festivals, promotional events)


Robin Resas, Previous Manager at Michi Ramen


Ariel Kelly, Previous Co-Worker at Michi Ramen


Cody McDaniel, Previous Manager at GameStop


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