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Customer Service Civil Engineering

Bridgwater, Somerset, United Kingdom
October 24, 2016

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Sandra Graham

Address ** ********* *****




Mobile Phone +44 (0-797*-***-***


Driving License Full clean license. Car owner driver


I have recently relocated to Bridgwater, Somerset. Looking for a new role in a company to hopefully have a long lasting career. Iā€™m a hardworking, efficient and focused individual who communicates well at all levels and is equally effective whether working unsupervised or in a team role, In addition has excellent interpersonal skills and can adapt to new and challenging situations. I am reliable, honest, punctual and keen to learn. I possess good computer skills.


Co-ordinate delivery agents

Area knowledge

Plan drivers route sheets

Two weekly bacs payment

Maintain distribution target


Adhere to ABC Audit regulations

Strong attention to detail

Meet strict printing deadlines

Good interpersonal skills

Self Starter

Office & Xcel user

Office software & spreadsheet proficient

Confident & effective


Reliable and Punctual team member


September 1975 ā€“ June1980: Haymill County Secondary School

Olevel grades B-C

Mathematics, English, Science, French, Biology, Art, Domestic Science

Workplace training courses: Fire Warden and Fire Safety Course



Contracts Co-ordinator

March 2016 to present

To effectively manage and supervise performance and delivery of all aspects associated with all administrative level positions in line with national/area standards, requirements and procedures.

To assist in organising labour, plant and materials required for surfacing and civil engineering contracts.

To liaise with our suppliers for the purchasing and delivery of all required items in the most cost effective manner, together with associated administration tasks.

Berkshire Media Group

Distribution Co-ordinator

June 2009 to present

I have worked in the above industry for 20+ years but have worked full time since 2009 as the distribution coordinator for the distribution/circulation department. I currently have just over 600 delivery agents and I am responsible for making sure the newspapers are delivered to the correct areas whilst maintaining our delivery regulations. I also have to structure the warehouse drivers route sheets.

I have to regularly maintain set distribution targets and also adhere to our print deadlines.

I am responsible for dealing with any queries or concerns our delivery agents have and any problems from the general public.

I am responsible for dealing with any complaints of non-delivery/dumpings with the local council or enforcement officer. I regularly correspond with our delivery agents formally through letters, e-mails or via telephone.

I am responsible for managing accounts and ensuring that wage payments are up to date.

Surrey Chamber of Commerce

Business Support

Nov 2007 ā€“ Dec 2008

Enterprise Zone (office space for 8 start-up businesses)

Provide back up support for the zone

Organise post and stationery for the zone

Help/advice businesses in the zone to make contact with the right support for them

Maintain finance information in conjunction with the Finance Manager


Attend events when required

Support Head of Policy and Representation

Monitor stock control of all marketing material and stationery

Prepare and send out prospective and new member packs

Make retention calls and any other follow up calls

Monitor new and lapsed members on a monthly basis

Goldmine Database

Add prospective and new members to the database

Cleanse the Customer Relationship Management (CRM) database

Set up reports on the CRM database


Enjoys reading, listening to music, theatre and cinema and spending time socialising with family and friends.

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