Customer Service Administrative Assistant
Resume:
JANET AHIABA
Add.: Box B-T ***
Tema, Ghana.
Phone No.: +233 (0-243-***-***/
+233 (0-277-***-***
Email: *******@*****.***
PERSONAL STATEMENT
An experienced and motivated HR Assistant/ Client Relationship Executive and proficient in delivering comprehensive secure resilient services, effective team player with excellent communication skills and experienced at working to tight deadlines and under considerable pressure.
KEY SKILLS
Ability to manage time and prioritise and multitask to ensure efficient delivery of all aspects of tasks
•. 60-90 words per minute typing
•. Regular user of Microsoft Office, including Excel, Word and Powerpoint
•. Highly organised, efficient and detailed oriented
• Excellent communication skills, both written and verbal
• Polite and professional manner • Excellent interpersonal and analytical skills and ability to deal with people at all levels. Result oriented.
• The ability to ensure compliance
with internal and external
regulations
CAREER HISTORY
2014 -2015
ROYAL PILLARS INVESTMENTS.
HR Assistant / Customer Service Management
Managed the day to day affairs of
the company on (Part Time Basis)
• Ensured the safety and well-
being of employees, assisted in
recruiting and training of
newly staff
• Studied the company's vision
statement so I was better
prepared to carry it out
in my daily tasks.
• Ensured the day-to-day
administrative functions of the
company, manages MD’s
appointments, organized and
planned meetings and events
for top executive
Managements.
• Prepared company's annual
financial statements.
2008 – 2013 VANGUARD LIFE ASSURANCE COMPANY
Client Relation Executive / Administrative Assistant
oActed as an ambassador by professionally assisting the organization in accordance with the value standard.
oSlashed administration costs 30% by negotiation pricing, while ensuring the continuation and enhancements of services. Managed and Controlled the abuse of phone calls and office stationaries' by staff
oAssumed responsibilities and managed office duties effectively on behalf of Branch Manager in his absence for two consecutive years
oCreated a systematic and reliable computerized customer database.
oLearnt a new software program under the supervision of the branch manager, mastered it, and taught it to others throughout the sales, administration and accounts department.
oProvided positive customer experience by understanding and meeting their needs quickly and professionally, own the resolution of customer issues and dissolve them with urgency and good judgment.
oResearched accounts, understanding the clients short and long term needs and initiated a simple method of slashing cost of all petty cash transaction.
oStudied the company's vision statement so I was better prepared to carry it out in my daily tasks.
oLearned from and shared with others new and innovative ideas that helped broaden our cliental base and increase revenue.
oTook a communication class on my own to improve my skills with co-workers and clients.
oAssisted clients in conceptualizing their receipts and policy certificates.
2006 – 2007 VANGUARD LIFE ASSURANCE COMPANY, TEMA, GHANA
Customer Service/ Sales and Marketing
oProvided positive customer service and communicated with potential customers and existing customers on how best to provide them with the required products and services.
oEnsured that customers needs and thinking are included in all activities undertaken and that, where possible customers are involved in key decisions
oPresented the company's products and services in an honest and above board manner, thereby drawing new clients and building the bottom line .
oBuilt customer relationships by providing prompt and exceptional sales and after sales service, thereby earning me a promotion to head the head office administration duties of the company.
oMet monthly and annual targets sets by company in no time. Increased customer cliental based and productivity for the Branch Office
2004 – 2006 MANYA FOUNDATION, TEMA, GHANA
Personal /Administrative Assistant
oHandled typing correspondence, estimates and reports, transmitting of fax messages and booking of appointments.
oHeaded up a community service programme to facilitate the living conditions of underprivileged children on behalf of the company.
oPioneered the foundation's academy in building a collective and systematic program for the community and also organised weekend adult education classes for older adults and parents.
oReported directly to the Managing Director on daily administrative work of the company.
oLiaised between the company's foreign investors in providing supports for the foundation.
2002 – 2004 SECPOINT SECURITY LIMITED, ACCRA, GHANA
Customer Service /Administrative Assistant
oHandled protocol duties for the Company’s expatriates and sorting out their travelling and immigration documents and planning meetings and events for top executives management.
oDeveloped customer relationships by providing prompt and exceptional sales and after sales service.
oActed as an intermediary between administration and clients, handled their issues and dissolve with urgency and good judgement.
oEnsured documents for the processing of security devices are in accurate order to b delivered safely and handled issuing of cheques to customers, sending and responding to fax transmitting.
2000 - 2002 CHINA INTERNATIONAL WATER & ELECTRIC CORP., TEMA, GHANA
Administrative Assistant/Customer Service
oEnsured the day-to-day administrative functions of the company, manages MD’s appointments, organized and planned meetings and events for top executive Managements.
oStudied Chinese in order to speak and negotiate with co workers and international partners.
oSlashed down expenses on petty cash transaction.
oHandled protocol duties for the company 's expatriates and sorting out their travelling and immigration documents.
oEnsured liaising with other co-operate bodies on behalf of the company.
oManaged the external and internal calls to clients on a daily basis.
oReport directly to the Managing Director for daily administrative work of the company.
1998 – 2000 MYNEWLAND SERVICES AND TOURISM LTD., TEMA, GHANA
Front Desk Executive/Graphic Designer/Customer Care Service
oCreated an innovative ideas that helped broaden up our clientele base and increased a lots of revenue that won me an award as the best employee.
oHandled the day-to-day administrative functions of the company
oManages MD’s appointments, organize and planned meetings for top executive and respond to correspondences from clients.
oHandled typing correspondence, estimates and reports, transmitting of fax messages and booking of appointments.
EDUCATION
2011 METHODIST UNIVERSITY COLLEGE
Currently pursuing a degree in Business Administration (Human Resource)
1997 – 1998 HAO WEI TECHNOLOGY LIMITED
Certificate in Computer Software Programmes
1997 – 1998 GENTHIL COMPUTER & SECRETARIAL SYSTEMS
Certificate in Computer Software Programmes
1995 – 1997 OXFORD COMPUTER SYSTEMS
Nacvet Diploma Certificate in Stenography and Typing
(Secretreship).
1991 – 1994 CHEMU SECONDARY SCHOOL
Senior Secondary School Certificate (S.S.S.CE)
REFERENCE
Mr. Larbey Solomon
Operations Manager
Star life Assurance
+233 026-***-****
Mr. Wonder Attito
Sales Manager
Vanguard Life Assurance Company
(+ 233) 024-***-****/ 020 585 558
Contact this candidate