SHANNEN DUFOUR

*** ******** *******, ********, ** 03242

603-***-**** acw7tt@r.postjobfree.com

Education Certification

University of New Hampshire FERPA Training

May 2016 Bachelor of Art Psychology Penn Foster Pharmacy Technician Course

Completed December, 2013

CPR Certified

Completed June 24, 2016

Volunteer Experience

Therapeutic Arts Volunteer Staff February 2015 – December 2015

Concord Hospital, Concord NH

Offer patients P.U.P. therapy, art a la cart, aroma therapy while maintaining patient confidentiality, comfort, and safety. All while upholding the department’s beliefs which include that healing best occurs when the patient is cared for holistically, the whole person – mind body and spirit.

Employment Experience

Cashier/Pharmacy Technician August 2010 – June 2016

Henniker Pharmacy 4 Bridge St Henniker, NH 03242

Track inventory/determine order quantities and place with appropriate vendor

UPS shipping, issuing NH Fish and Game Licenses, OHRV registration

Use strong attention to detail to fill prescriptions and label according to pharmacy regulations

Serve as liaison between customers and pharmacist to relay concerns about prescriptions

Maintain customer confidentiality as required by HIPPA

Multitask and prioritize responsibilities of counting pills, answering phones, consulting with pharmacist, and cashiering in a fast-paced environment,

Communicate with a wide range of customers from senior citizens to foreign exchange college students in both the pharmacy and the front store

Rehab Aide II May 23, 2016 – Present

Rehabilitation Services, Concord Hospital 250 Pleasant St, Concord, NH 03301

Morning Triage process: keeping patient board organized, navigating Star, Horizon Clinicals etc. to look up patient information

Print reports such as patient census, discharge reports, G-Code etc.

File new patient therapy orders

Assist PT/OT with therapy and treatment as needed

Clean and organize the rehab gym and equipment closet

Set up equipment for therapists such as: vestibular cart, walkers, wheelchairs, crutches, etc.

Maintaining patient confidentiality at all times

Knowledge of proper body mechanics

Front Desk Assistant September 2, 2014 – May, 2016

Student Services, UNH Manchester 88 Commercial St Manchester, NH 03101

Communicate with students and Academic Counselors to coordinate appointments

Adhere to FERPA regulations and maintain student confidentiality when filing documents

Provide administrative support for form processing and distribution when needed

Cashier, Waitress July 2011 – August 2014

Nana’s Snack Shack 1387 S. Stark Hwy Weare, NH 03281

Take orders and cash customers out

Fulfill orders on the ice cream side and help out on the food side as needed by plating and packaging food/drinks and delivering them to customers

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