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Customer Service Microsoft Office

Longview, Texas, United States
October 24, 2016

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Russell T. Wright

Phone: 903-***-****



Associates Degree in Applied Science

Brookhaven College, Farmers Branch, Texas


Strong Computer, Tablet and/or Mobile Devises

Microsoft Office Customer Relationship Management Systems, Word, Outlook, Excel, PowerPoint and Dynamics GP/Winsoft Systems

Fork Lift Operation

Excellent Telephone Etiquette and Customer Service


Team Player

Problem Solving

Decision Making


Clifford Power Systems

09/2007 to 10/2016

1913 E. US Hwy 80, White Oak, Texas 75693

Scheduling/Dispatch Coordinator,

Office Coordinator,

Rental Coordinator/Technician

Duties Included:

Answer inbound calls and provide excellent customer service

Solve office and customer problems effectively and efficiently

Create and maintain customer accounts within Microsoft GP Winsoft system

Dispatch Field Technicians for maintenance and trouble calls

Schedule and coordinate monthly maintenance calls with customers.

Perform cost audits to ensure job profitability

Order parts for upcoming monthly jobs and trouble calls

Manage the flow and inventory of maintenance parts, including receipt of parts, kitting of parts to work orders / or quoted repairs.

Complete weekly parts inventory cycle counts, maintain warehouse inventory, and annual inventory counts

Oversee four office and field personnel on day to day tasks

Manage shipping & receiving

Invoiced completed rental jobs

Conduct monthly safety meetings and discus other important issues as needed

Maintain generator rental fleet (25 KVA – 600 KVA) and electrical distribution inventory

Properly size and quote generator and distribution equipment to potential customers

Coordinate generator rental jobs for New Equipment, Service Sales and Rental Sales departments

Deliver, set-up, and distribute electrical cables on generator rental jobs in all of East TX / LA

Contact this candidate