Melissa Romero

San Antonio, TX *****

acw7si@r.postjobfree.com - 210-***-****

To obtain a position with the company where I know you utilize my skills in customer service, receptionist Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Sitel - Las Cruces, NM - October 2012 to December 2016 Managed call flow with 15 or calls in the queue depending on customer issue Assisit customer with billing issues technical issues and any questions in regards with direct tv Guarantee positive customer service and resolved all customer complaints and issue s Managed Spanish queue for customer that needed assistance in Spanish Created work order for customer s who needed technical assistance in their home Retention for customer s that wanted to cancel service Sell packages to customer s that we're interested in premiums Assisted coach when he needed assistance with help with representiveswhen they would take calls Customer Service Representative fraud

MMC Strategic Staffing - San Antonio, TX - January 2016 to July 2016 Customer service for callers calling in regards to fraud on there debit cards Reports for any fraud on debit cards Suspend and in suspend debit cards Replace cards

EDUCATION

High school or equivalent

Anthony High School

SKILLS

Customer Service (4 years), Microsoft office (2 years), Telephone Skills (4 years), Data Entry (4 years) ADDITIONAL INFORMATION

Strong organization skills

Active listening skills

Telecommunications skills

Telephone skills

Type 30 wpm

A lot of data entry experience

Fluent in both English N Spanish

Willing to train on anything I'm not familar

Knowlege in Microsoft office