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Freight Broker

Georgia, United States
October 24, 2016

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*** ******* ***** ■ Stockbridge, Georgia 30281 ■ 313-***-**** ■


15+ years of accomplished professional experience – Managing integrated logistics, Supporting programs, Exceeding productivity goals

10+ years of accomplished Accounts payable experience – Processing invoices, Customer Service with high degree of achieved accuracy.

Characterized as having an extreme passion for quality, customer focus, commitment to excellence and accuracy.

Analytical, innovative, articulate, curious, and unafraid to ask the hard questions, while zealously upholding mission and vision and consistently exceeding critical business objectives.

Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization.

Excellent analytic, interpersonal and communication skills on all business levels.


Personnel Management Budget Management Expense Control Expense Control Negotiation Partnerships Rate Negotiations Business Development

Policy Development


J.B. Hunt Transport Inc. June 2014 to Present

Supply Chain Solutions Executive Atlanta, Georgia

Remarkable ability for understanding and applying sales concepts while processing daily work and meeting budget expectations at 95%. Expands new partnership opportunities by 25% monthly while simultaneously managing a portfolio of existing business, developing and managing networks of outside carriers. Successfully handles extensive rate negotiations with finesse and professionalism as well as manage FTL, LTL, Intermodal and specialty freight transit on a daily basis.

Infosys BPO April 2013 to June 2014

Underwriting Manager Atlanta, Georgia

Critical component to underwriting process for life insurance contracts with major national financial company (net worth of $23B), ensuring successful completion of underwriting and contract issue. Achieved 98% or higher average Call Quality results Top 10% of producers, ensuring over 200 contracts processed per week.

QBEFirst May 2012 to April 2013

Liability Claims Representative - Contract position Atlanta, Georgia

Consistently achieved 100% Call Quality results. Rapidly ascended to SME role through outstanding ability to exceed role requirements; became the “go to” person on the team for leadership, training, team support, and during critical times. Hand selected by management to provide round-the-clock critical support during Hurricane Sandy due to distinctive ability to work in a high stress environment and maintain a high level of quality and accuracy, completing 100 contacts per day. Successfully led data collection in pivotal cross-organizational process improvement project resulting in more than 65% efficiency and 40% increase of customer fulfillment.

Conway Transportation March 2011 to May 2013

Logistics Accounts Payable Representative - Contract position Atlanta, Georgia

Sustained 100% accuracy while processing $1M in invoices for a variety of revenue streams (chemical, “hazmat”, international freight) per day. Developed a tool to track freight pick-ups, damages, overages, and shortages - increasing efficiency by 75% and became a central, vital tool for streamlining processes while upholding audit control standards and proactively addressing process breakdowns that is still currently used.

Ryla Teleservice October 2010 to November 2011

Customer Service Representative – Benefeds Project Kennesaw, Georgia

Hand selected for Federal Benefeds project due to extensive knowledge and background in insurance industry. Promoted to SME then Quality Analyst role within 90 days of employment. Audited 150 calls per week and provided feedback and coaching to improve overall performance.

Self-employed January 2009 to October 2010

Independent Licensed Insurance Agent Atlanta, Georgia

Achieved Elite Team membership status, contracting over $750K in new business within 90 days. Awarded Top Producer -earning a free trip to St Thomas to stay at the Ritz Carlton for exceeding quarterly sales expectations. High rate of client retention; 6-7% of the 10% of potential cancellations were able to be renegotiated to preserve revenue. Provided exceptional customer service - met at client’s home, thoroughly advised of underwriting requirements. Acted as liaison, between client and underwriting. Displayed, unique ability to find plans for high risk, otherwise “uninsurable” clients.

Midnight Logistics - J&S Interstate Trucking July 2005 to November 2008

Owner (CEO) Forest Park, Georgia

Built a highly profitable and successful trucking company coupled with being self-taught the trucking industry. Strategically acquired lucrative contracts with major companies like Mercedes, Tyson, and Better Made. Listed in The Metropolitan Times “Who’s Who” in 2007 for J&S Interstate. Built a unique software to efficiently manage the day to day business operations. Personally and professionally handled every aspect of business - Human Resources (including management of contracted operators), office management (6 employees), payroll and benefits, taxes, reporting, acquiring and negotiating contracts, purchase orders, inventory-related tasks, DAC reports, insurance, and banking.


Associate of Science - Henry Ford Community College, Dearborn, MI 1997

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