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A S S I S T A N T H O U S E K E E P I N G M A N A G E R

To bui ld an interpersonal relationship by executing a leadership through teamwork. Contribute to long existence in the market through maximization of profits and del ivering services as per qual ity standards. O B J E C T I V E S

P R O F E S S I O N A L E X P E R I E N C E

HOUSEKEEPING SENIOR SUPERVI SOR

SHERATON KUWAIT AND

FOURPOINTS BY SHERATON

Oc tober 23, 201 3 -Present

• Supervise and control al l housekeeping operations. Assist, assign and supervise the Housekeeping Supervisor in their work.

• Train, motivate, implement and supervise the staff performance appraisals

• Responsible for the overal l cleanl iness of the hotel, check al l areas regularly.

• Ensure prompt reporting of maintenance issues.

• Personal ly inspect VIP rooms.

• Handle any guest complaints.

• Ensure proper handl ing of lost and found.

• Cooperate with reception on room discrepancies to ensure accurate room status al l times

• Manage qual ity improvement

• Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel .

• Ensure the guest satisfaction

• Abide by the hotel’s pol icies and procedures, conduct and the hotel standards

• Ensure that al l guest items are treated careful ly to minimize any damages

• Report promptly faulty equipment to engineering department. u

G O A L

To lead my organization with an International

repute that wi l l trusts my services and would

uti l ize them in the best possible way.

10 years experiences in 6 different countries (India, Yemen, Dubai, Africa, Qatar, and Kuwait) with 5 star and 6star Luxury hotels.

HOUSEKEEPING SUPERVI SOR

CONSTANCE LEMURIA RESORT-

SEYCHELLES

Feb 02, 2012 – J an 30, 201 3

• Strong leadership with abi l ity to create, maintain and motivate the staff

• Al l work is carried out in an organized and efficient manner in l ine with appropriate organizational procedure and legal requirement

• Prompt response is given to the needs of the guest according to standard procedure

• Col leagues are supported in the performance of their work at al l times

• Ensure that al l departmental financial control pol icies and procedures are strictly adhered to

• Approach duties with an open mind, a positive attitude and enthusiasm by setting a good example for others

r s e h k d e e p @ y a h o o . c o . i n r s d e e p u . e h k @ g m a i l . c o m 0 0 9 6 5 - 5 0 9 0 3 3 0 8 ( K U W A I T ) R E S I D E N T N O . 0 9 7 5 1 5 1 0 0 7 2 - ( I N D ) S K Y P E I D . d h y a d i n a t h R

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A S S I S T A N T H O U S E K E E P I N G M A N A G E R r s e h k d e e p @ y a h o o . c o . i n r s d e e p u . e h k @ g m a i l . c o m 0 0 9 6 5 - 5 0 9 0 3 3 0 8 ( K U W A I T ) R E S I D E N T N O . 0 9 7 5 1 5 1 0 0 7 2 - ( I N D ) S K Y P E I D . d h y a d i n a t h P R O F E S S I O N A L E X P E R I E N C E

HOUSEKEEPING SUPERVI SOR

SOF ITEL DUBAI JUMEIRAH

BEACH- DUBAI

J an 17, 2010 - Sept 20, 201 1

• Monitor HK staff punctual ity through attendance/leave registers, appearance, and standard of performance.

• To ensure adherence to the pol icies & procedures, goals and mission of the hotel .

• Provide courteous service to guest and response promptly to guest enquiries, complaints and request

• Report defects to maintenance and to make sure repairs are carried out

•Ensure that al l housekeeping staff is aware of al l fire and safety regulations

• Handle al l housekeeping correspondence, fi l ing, and update checkl ists and inventories

• Maintain the cleanl iness and tidiness of the department

• Maintain the hospital ity spirit al l times when deal ing with guest and col leagues

• Take shift duties as instructed by the HK manager.

• To keep tight control of al l keys and ensure that al l keys are signed in and out in the logbook.

HOUSEKEPPING ATTENDANT

SOF ITEL DUBAI JUMEIRAH

BEACH

Jul y 27, 2009 – J an 17, 2010

• To clean tidy and set-up the entire assigned front and back of the house areas, as per the hotel standards and procedures.

• Keep al l equipment clean, tidy and wel l maintained as per the Housekeeping Operations Manual, including proper and secure storage.

• To have a complete understanding of the different cleaning products and their use.

• Carry out special projects according to the assignments.

• Report any damaged or missing items to the Housekeeping Supervisor for action and fol low up.

• Keep al l keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office.

• Hand over to the Supervisor /Asst. Manager Housekeeping al l Lost and Found Items with ful l and detai led information.

• Attend to guests requests courteously and promptly in the course of duty.

• Ensure that al l guests enjoy their stay being offered the finest personal service.

• Attend to the guests rather than pointing out directions.

• Respect the privacy of the guests and the confidential ity of the information.

• Report any guest comment or complaint.

• Attend a dai ly l ine up briefing with the Housekeeping team HOUSEKEEPING ATTENDANT

SHEBA HOTEL- YEMEN

J an 4, 2008 - Apr i l 3, 2009

• Handl ing 16 rooms.

• Operating al l housekeeping equipment

• Doing night shift Afternoon shift and morning shift

• Handl ing al l HK chemicals

• Making bed

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A S S I S T A N T H O U S E K E E P I N G M A N A G E R R S E H K D E E P U @ Y A H O O C O . I N R S D E E P U . E H K @ G M A I L . C O M 0 0 9 6 5 - 5 0 9 0 3 3 0 8 ( K U W A I T ) R E S I D E N T N O . 0 9 7 5 1 5 1 0 0 7 2 - ( I N D ) S K Y P E I D . D H A Y A D I N A T H P R O F E S S I O N A L E X P E R I E N C E

HOUSEKEEPING ATTENDANT

ITC SHERATON CHOLA-CHENNAI

Apr i l 17, 2006 – Dec 23, 2007

• Standard Room Cleaning Procedure

• Al l equipments & Chemical handl ing

• Carpet Shampooing & Spotting

• Knowledge in al lotting staffing handle the situation R E C O G N I T I O N E D U C A T I O N

• DHM (CT) 3 year Diploma in Hotel Management & Catering Technology) In Annai Fathima Col lege of Hotel Management & Catering Technology Madurai Tirmangalam madurai

• Presently under going 2 year B.T.H.M .Bachelor of Tourism and Hotel Management by distance education

Leadership

Communication

Computer

Interpersonal

Team Work

T R A I N I N G S

• Train The Trainer

• Fire and Safety

• Chemical Handling Procedure

• Cross training as Housekeeping

Supervisor in Sofitel Hotel JBR

Dubai

• Look professional and take care

of yourself in Accor Academy

Dubai

• First aid training Sofitel Hotel

JBR Dubai

R E F E R E N C E S

DELWAR HUSSEIN

EXECUTIVE HOUSEKEEPER

SHERATON KUWAIT AND

FOURPOINTS BY SHERATON

CONTACT NO. +965-******* 1

• Awarded as Best Supervisor of the year

and Qual ity Champion of the month.

(August and October2012)

• Awarded as a Best employee for the year

in House Keeping Department in

Sheraton Chola in Chennai . (2006-2007)

• Best performer awarded in Sheba hotel in

Yemen.

• Nominated as Best Employee of the

month in Sofitel Dubai Jumeriah beach

hotel .

• Good command letter from H.K. manager

and from guest

S K I L L S

INDUSTRIAL TRAINING EXPERIENCE:

Hotel COMFORT INN VIJAY

RESIDENCY,

Banglore. Two months

Housekeeping & F&B Service

FORTUNE HOTEL SOUTH PARK,

Thiruvananthapuram Three months

Housekeeping, F&B service & Front

office

C O M P U T E R

P R O F I C I E N C Y

Mi crosof t of f i ce

Opera sys tem

Wi shnet

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