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Customer Service Sales

Pwllheli, Gwynedd, United Kingdom
October 24, 2016

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Mandy Roberts

Address: **, **** * *****, *********, Anglesey LL77 7RD

Mobile: 077******** Email:


A dedicated and enthusiastic worker I am keen to learn and develop new skills. I get on well with people, have good time keeping and am reliable and trustworthy. Mature and responsible I am of a general good nature and am flexible and adaptable in my approach.


Many years’ experience of working in retail – key holder responsibility, cash handling, dealing with customers, cashing up, supervisor experience, staff training and rota management, product knowledge

Good communication skills in Welsh and English

IT literate. SAGE, Word processing, Internet, Email, Spread sheets, Database, File management, Key Skills

Organisational skills

Ability and willingness to learn

Supportive team worker

Ability to work on own initiative

Work History




St David’s Bangor 2013 - 2013

Cash Office Supervisor 2012 - 2013

B &M St David’s Bangor

Till operator, handling cash, safe, balancing, ordering cash, dealing with Customers, deal with returns exchange.

Studying AAT Access Course 2012 - 2012

In Coleg Menai in Bangor

Tele Order Clerk

Book people Bangor LTD 2011 -2012

Answering the phone, taking orders, taking card payment. Dealing with mail orders.

Customer Service Adviser

2009 - 2010

Post Office, Llangefni

Serving Customers, checking passport, MVLS, car tax, balancing stock cash handling Key holder.

Sales Assistant and Customer Service Adviser

1992 - 2008

Somerfield, Llangefni

Key holder responsibilities, dealing with Customers queries, complaints and requests, cash handling and cashing up, spot checks. .Save check. Product knowledge, training new staff and managing rotas.

Sales Assistant

1989 - 1991

David Cohan Fashion, Bangor

Dealing with merchandise and sorting out stock, customer service, cash handling and cashing up. Key holder responsibilities.

Education and Training

Computers at Work


File management – Pass

Creating Spreadsheets – Pass

Database – Pass

SAGE – Pass

Word Processing 1 – Pass

Key Skills Communication Level 1 - Pass

6/2007 – 1/2008

Coleg Menai, Llangefni

City & Guilds DXR8027 :


Providing a service to the customer

Contributing to the maintenance of safety in the retail workplace

Contributing to good housekeeping routines

Maintaining relationships in the retail workplace

Contributing to the security of the workplace

Handling stock

Processing sales

Maintaining hygienic standards of food handling

Contributing to communications within the organisation

Dealing with returned goods and complaints

Displaying and merchandising stock

Maintaining stock and stock records

Work based Training

Certificate of Education:

English – Pass, Sgiliau Cyfathrebu – Pass, Food Skills – Merit

Needlecraft – Pass, Mathematics – Pass, Science – Pass

Social Education - Merit

9/1986 – 7/1990

Ysgol Gyfun, Llangefni

Additional Information

Interests: Listening to music, socialising and learning.

Date of Birth: 26/ 09/1973

Excellent References Available on Request

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