Customer Service Sales
Resume:
Mandy Roberts
Address: **, **** * *****, *********, Anglesey LL77 7RD
Mobile: 077******** Email: ********@*******.***
Profile
A dedicated and enthusiastic worker I am keen to learn and develop new skills. I get on well with people, have good time keeping and am reliable and trustworthy. Mature and responsible I am of a general good nature and am flexible and adaptable in my approach.
Skills
Many years’ experience of working in retail – key holder responsibility, cash handling, dealing with customers, cashing up, supervisor experience, staff training and rota management, product knowledge
Good communication skills in Welsh and English
IT literate. SAGE, Word processing, Internet, Email, Spread sheets, Database, File management, Key Skills
Organisational skills
Ability and willingness to learn
Supportive team worker
Ability to work on own initiative
Work History
LLECHWEDD TRADING PRESENT
PACKER
Matalan
St David’s Bangor 2013 - 2013
Cash Office Supervisor 2012 - 2013
B &M St David’s Bangor
Till operator, handling cash, safe, balancing, ordering cash, dealing with Customers, deal with returns exchange.
Studying AAT Access Course 2012 - 2012
In Coleg Menai in Bangor
Tele Order Clerk
Book people Bangor LTD 2011 -2012
Answering the phone, taking orders, taking card payment. Dealing with mail orders.
Customer Service Adviser
2009 - 2010
Post Office, Llangefni
Serving Customers, checking passport, MVLS, car tax, balancing stock cash handling Key holder.
Sales Assistant and Customer Service Adviser
1992 - 2008
Somerfield, Llangefni
Key holder responsibilities, dealing with Customers queries, complaints and requests, cash handling and cashing up, spot checks. .Save check. Product knowledge, training new staff and managing rotas.
Sales Assistant
1989 - 1991
David Cohan Fashion, Bangor
Dealing with merchandise and sorting out stock, customer service, cash handling and cashing up. Key holder responsibilities.
Education and Training
Computers at Work
CLAIT:
File management – Pass
Creating Spreadsheets – Pass
Database – Pass
SAGE – Pass
Word Processing 1 – Pass
Key Skills Communication Level 1 - Pass
6/2007 – 1/2008
Coleg Menai, Llangefni
City & Guilds DXR8027 :
1/1996
Providing a service to the customer
Contributing to the maintenance of safety in the retail workplace
Contributing to good housekeeping routines
Maintaining relationships in the retail workplace
Contributing to the security of the workplace
Handling stock
Processing sales
Maintaining hygienic standards of food handling
Contributing to communications within the organisation
Dealing with returned goods and complaints
Displaying and merchandising stock
Maintaining stock and stock records
Work based Training
Certificate of Education:
English – Pass, Sgiliau Cyfathrebu – Pass, Food Skills – Merit
Needlecraft – Pass, Mathematics – Pass, Science – Pass
Social Education - Merit
9/1986 – 7/1990
Ysgol Gyfun, Llangefni
Additional Information
Interests: Listening to music, socialising and learning.
Date of Birth: 26/ 09/1973
Excellent References Available on Request
Contact this candidate