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Customer Service Sales

Westmont, Illinois, United States
October 24, 2016

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Robin M. Flowers

**** ***** ****, ***. #* Westmont, IL 60559-3313 331-***-****


I enjoy a challenge and I am accustomed to a fast paced environment. I am a fast learner, enjoy learning new things, and enjoy interacting with and helping others.

Professional Experience

Massage Envy Spa Feb. 2015 - Present

Sales Associate

Provide service of excellence to members/guest thru Interfacing over the phone and face-to-face upon arrival setting appointments and selling memberships.

Effectively communicate with members/guest on membership benefits, clinic policies and procedures.

Accurately maintain and update client records and surveys.

Performs administrative duties including filing and member folder maintenance.

Comcast Jul. 2014 – Dec. 2014

OTM (Outbound Telemarketing) Sales

Responsible for selling and promoting Comcast products with focus on video, high-speed internet, phone services and XFINITY Home.

Communicates and develops rapport with customers by evaluating customers' existing and potential product needs and make recommendations.

Increase customer understanding of Comcast products and pricing models as well as competitive advantage over other service providers.

Met and exceeded sales goals on a monthly basis.

Knowledgeable understanding of video, high-speed internet, phone services and XFINITY Home.

Possesses impeccable communication, organizational, and people skills, as well as strong customer service skills.

Effectively utilized technical capability via computer knowledge & CSG order entry database.

Silverleaf Vacation Store Nov. 2013 – Jun. 2014

Sales Representative/Vacation Counselor

Lead tours of the resort facility

Provided exceptional customer service to the guests while confidently presenting the Silverleaf Vacation Ownership products & program packages.

Accurately explained and sold program benefits to drive sales of vacation ownership & upgrade packages.

Self-Employed Hair Stylist & Cosmetologist Feb. 2008 – Nov. 2013

Traveling Hair Stylist/Cosmetologist

Styled hair & applied make up for various different occasions.

Performs hair style consultation in order to decide what services the client needs

Provides services to clients such as shampooing, cutting, styling, coloring and highlighting as desired

Maintains safety standards and cleanliness

Assisted clients in the selection of retail products or services for their hair care needs

Maintains a consistent relationship with client base in order to ensure return clients

UPS Mail Innovations Nov. 2007 – Feb. 2008

Mail Processor

Processed 265 - 300 pieces of mail hourly.

Jermaine’s Golden Clippers Sep. 2007 – Dec. 2007

Self-Employed Hair Stylist/ Cosmetologist

Successfully making clients look & feel good by helping them maintain healthy hair

Teleperformance USA Apr. 2007 – Sep. 2007

Sales Representative

Inbound telephone sales for EXXon Mobile & Sears.

Ernie’s Beauty & Barbershop Apr. 2005 – Jan. 2007

Self-Employed Hair Stylist/Cosmetologist

Styled hair & applied make up for various different occasions.


Proviso East High School, Maywood IL - Graduated 2004 Ms. Roberts Beauty Academy, Hillside IL - Graduated 2005

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