Austin Jones

Contact @864-***-****. acw7q3@r.postjobfree.com.

Objective

To find a fulfilling position that applies to my skills and knowledge for success and ability to achieve high exceptional goals for myself and the company.

Professional Summary

Over 4 years of experience with a strong environmental awareness in a call center environment, excellent writing and customer service, and the ability to find innovative solution, develop and maintain strong leadership skills

Skills

Over 3 years of customer service experience

Troubleshooting and problem solving solutions

Cross-selling experience

Account assistance with various banking clients

Professional Experience

Iqor-Call Center Rep May 2015-Aug 2016

Exceptional communication and leadership role

Ability to resolve all service issues for clients over phone and email

Ability to cross-selling products and service

Ability to identify and report instances of possible fraud

Ability to multitask and prioritize work as per requirement

Ability to perform basic math in everyday activities

Provide all confidential information to caller only after authenticating identification of caller

Convergys-Tech Support Rep/Call Center Rep Dec 2012- May 2015

Ability to proficiently use Microsoft Excel, Outlook and Word

Provide computer help desk support via telephone communication with end-users

Performed diagnostics and troubleshooting of system issues such as cable, internet, and phone service

Documented help desk tickets/resolutions

Assistance with installing and operating/programming equipment via telephone

In-depth knowledge and understanding of numerous software packages and operating systems

Offered customer additional products and services when beneficial with cross-selling skills

MS Companies-Fork Lift Operator Nov 2011-Dec 2012

Moving controls, devices, and levers to drive forklifts of industry to transfer materials between unloading, processing, loading, and storage areas.

Organizing and securing stored materials such as bales, super sacks, boxes, pallets, and so on.

Loading or unloading materials manually, off or on to pallets, platforms, skids, or lifting devises.

Performing routine post and pre inspections to ensure suitable working nature or forklift equipment.

Reporting to supervisor regarding any damage to racks, faulty equipment, or any other safety hazards.

Weighing products or materials, and recording weight and further production information on labels and tags.

Consulting, working, and coordinating with supervisors, managers, equipment manufactures, and employees regarding unloading and loading operations.

Wrapping material loads with a wrapper and making clean the warehouse premises.

Completing forklift operator training provided by the industry annually.

Performing other duties as allotted by a manager or supervisor.

Excellent teamwork skills.

Ability to read labels and numbers.

Ability to operate in high speed and fast-paced environment.

Ability to add, subtract, and multiply.

Good physical health.

Able to follow instructions as directed by the supervisor.

Ability to stand for a long time.

Education

West Mecklenburg High School Diploma

Enrolled in online classes for business administration at the University of Phoenix

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