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Data Entry Customer Service

Katy, Texas, United States
October 24, 2016

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ANTONIA PAIVA Email: – phone: 713-***-****

Freight Forwarding Clerk


An ambitious, enthusiastic and talented individual seeking a position where I am able to contribute my professional background in Freight Forwarding Clerk while also continuing my professional growth and development. Trilingual: Portuguese, English and Spanish. Excellent problem solver, organized, strong work ethic, works well independently as well as part of a team and excellent dependability.

Computer Skills

Logisuite, Windows, Microsoft, Word, Excel, Power Point, Access, Outlook,

Word Perfect, QuickBooks, Word Perfect and Internet.


Advanced English as a Second Language – Houston Community College – Houston. Tx.

Certificate in Logistics & Distribution Management – University of Houston, Tx.

Law Degree, Guarulhos University, São Paulo, Brazil, 1998.

Business Experience

Clover Internacional – Houston, TX. 2014 - 2016

Export/Import Assistant

Responsible for all logistics needs.

Freight/insurance quotations

Data entry.

Issuance of export documentation (Commercial Invoices/Packing lists/AWB/BL/AES)

Monitor pick-ups and deliveries with dispatcher

Update System.

Receiving and booking shipments

Customer services

Daily and Weekly reports

Accounting department in regards to Client Credit and Billing purposes

Customs and Legal Documentation.

SouthSea at Murphy Shipping & Commercial Services, Inc. – Houston, TX. 2013 - 2014

Administrative\Logistics Coordinator.

Responsible for all logistics needs.

Shipping and Deliveries.

Customs and Legal Documentation.

Data entry.

Update Systems.

Excel and Outlook.

Warehouse inventory

Daily reports.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Provides information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Contributes to team effort by accomplishing related results as needed.

Tax Free Inc., Houston, TX 2011 - 2013 Customer Service Manager

Tax Return, Answer customer’s questions assisting them in their tax refund. Collecting taxes from stores and returning it to the customers (Cash-handling making payments to the customers due to a Tax refund). Organize files, process tax refund applications in the system, check status and correct processed applications, answer phone calls regarding to tax refunds.

Mail Quick – Houston – TX. 2009 - 2011

Shipping and Receiving

Shipping and Receiving documents timely and accurately.

Import shipping documents.


Receiving and payments bills

Balance for Processing Contracts.

Daily reports

Liquidation sheet of contract with Customs.

Custom procedures


Tackle shipping tasks Suppliers

Antonia Paiva, Cibele Videira and Rosana Alves Pinto Law Firm Associeted. 1998 - 2009

Civil, Labor, Family and immigration law.

Established and operated a general practice Law Firm.

Specialized in all phases of litigation practicing before court.

Clients interviews and draft legal documents.

Attending hearings, trials, mediations, arbitration, client intake meetings and negotiations skills.

Gathers and assimilates evidence and information and perform legal research to support management decision making.

Develops implements and maintains a document management process including guidelines and policies related to a legal holds and releases of paper documents, contracts and correspondence based on regulatory requirements and sound business practices and implements such through various staff and resources.

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