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Manager Customer Service

Location:
Atlanta, Georgia, United States
Posted:
October 24, 2016

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Matthew A. Myers

**** ********** **. **** *****, GA 30344

Phone 404-***-**** acw7pd@r.postjobfree.com

EMPLOYMENT

Oct 2013 – Present – Matthew Myers REALTY Inc. LLC

Respond to inquiries from prospective customers / clients regarding application, financing & compliance process.

Enter and verify information associated with prospective client listings and applications for financing, and MLS admission.

Serve as back office, front desk and telephone staff. Perform other related duties i.e. open, sort & deliver incoming mail work up marketing campaigns for mass mailing and EDDM.

Perform data entry and verification of application information submitted by prospects and provide related customer and office services / fiduciary for clients.

Oct 2010 – Oct 2013 – AT&T Mobility - RSC (Retail Sales Associate & ASM (Assistant Store Manager) - Mississippi & Georgia $3M

Leader of market “Customer Willingness to Recommend Company – JD Powers AT&T”

Accomplished leader in sales and service of consumer digital products including wireless and home solutions

Expert recruiter of new customers and table event manager for market area events

Proven experience in team coaching, development and leading to exceed objectives

Product, service training and web base training. Coaching, development and advancement of team

Supervisory over 21 direct reports

HR AT&T 1-888-***-****

SUMMARY OF QUALIFICATIONS

A true leader in exemplary customer service

Strong communicative capabilities

Expert recruiter of new customers and successful team members

Experienced in team coaching, development and leading to exceed objectives

Computer technologies training

Innovative self-starter with strengths in compliance coordination

Business conceptualization, development and implementation

Oct 2009 – Sept 2010 – Cycle Gear Manager (Team Leader) Lawrenceville Georgia & North Charleston South Carolina $1M

Retail, operations, marketing, merchandising and inventory management

Team development, training supervisor, and scheduling

Leader of national market for new customer acquisition and retention

Supervisory over 11 direct reports

HR Cycle Gear 707-***-**** x 170

Jan 1999 – Oct 2009 – Primal Entertainment LLC. Consulting, project management / development, team builder. Fremont, CA. Jacksonville, FL. and Atlanta, GA. $1M

General Manager all operations

Interior design and project management

Recruitment and training advisor

Business development and implementation.

Reference Sales MGR Joe Nieberding (business sold / closed 2009) 404-***-****

Education:

Leadership skills (AT&T Leadership Development Program) Being a Mentor (pier and team coaching, training and development) Diversity and Inclusion management (community impact & supplier diversity) Licensed Georgia REALTOR active with the National and Atlanta Board of REALTORS Licensed Georgia Insurance Property / Casualty / Life / Health

Additional experience:

Cruise Staff and Assistant Cruise Director – 1987 – 1991 Sitmar Cruise Line, Princess Cruises, Commodore Cruise Line Nightclub DJ / VJ and entertainment personality – 198*-****-**** Contractor, California, Florida, Oklahoma, Mississippi, Louisiana, Texas, Mississippi Personal / Professional reference:

Nycool Yarnall 321-***-**** acw7pd@r.postjobfree.com Becky Hodgson 770-***-**** acw7pd@r.postjobfree.com Alan Glass Analyst: 770-***-**** acw7pd@r.postjobfree.com Stephen Klinger Client: 404-***-**** acw7pd@r.postjobfree.com http://www.linkedin.com/in/matlanta/



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