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Customer Service Manager

Location:
Dubai, Dubai, United Arab Emirates
Posted:
October 24, 2016

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ALVIN EUGENIO ANGELES

Dubai, United Arab Emirates

Email Add: acw7p0@r.postjobfree.com

Skype: alvin.angeles26

Cell. No. +971*********

WORK EXPERIENCES:

December 2013 - present

CENTRO BARSHA HOTEL By Rotana

P.O. Box 115060, Al Barsha1

Dubai, United Arab Emirates

Housekeeping Supervisor

-Assign task to the housekeeping room attendants and show presence on the on floors.

-Check the maintenance of the equipment used by the employees and ensure that it is cleaned, working properly and stored correctly.

-Ensure that correct and economical use of cleaning agents and their safe storage and that the all day to day maintenance is reported promptly and followed up.

-Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.

-Responsible for implementing trainings of all team members and ensure they understand the purpose of their role and standards required.

-Thorough knowledge of all the products and services provided by Housekeeping.

-Ensures all direct report colleagues report for duty punctually, wearing the correct uniform and nametag, follows good hygiene habits and are courteous and professional at all times to ensure smooth operations and efficiency of the department.

-Constantly be aware of all room status to ensure maximum number of rooms are inspected and released for arrivals. Liaise with the Engineering critical / pending maintenance issues to ensure immediate rectification.

-Ensures knowledge of policy relating to fire, hygiene, health and safety and reports all defective items through maintenance system to ensure safety standards are adhered to in all assigned areas.

February 10, 2012 - December 09, 2013

THE COVE ROTANA RESORT By Rotana

P.O.Box 34429 Ras Al Khaimah United Arab Emirates

Housekeeping Supervisor

-Supports and assist coordinator in all room requirements in order to effectively maintain colleague needs. Assist to manage all aspects of room arrival to ensure guest amenities are properly setup.

-Send maintenance and necessary notification to room occupants on time and keep the notice board up to date on daily basis to ensure colleagues are well informed.

-Conduct inspections of cleanliness in the assigned area to ensure standard set by the company are met.

-Notes any discrepancies in room assignment are up to date.

-Monitor and make record logged books in day to day activities in the hotel to ensure quality service to each of the guest.

January 17, 2009 – February 02, 2012

HILTON WORLDWIDE RESORT and SPA

P.O. Box 11133 Hilton Ras Al Khaimah United Arab Emirates

Team Leader/Room Attendant

-Instructed orientation briefings for housekeeping team members.

-Ensures the comfort and security of the guest by paying attention on the cleanliness and preventative in guest rooms and public areas.

-Perform any other duties that management may reasonably require.

-Cleaning guest rooms.

July 2006 – May 30, 2008

MALAKAL BEACHSIDE HOTEL

P.O. Box 6016 Koror State, Republic of Palau 96940

Room Attendant

-Makes sure that all facilities and amenities in the hotel are properly maintained and clean.

- Maintain a safe, comfortable and respectable working environment for hotel tenant.

-Perform any other duties that management may reasonably require.

-Cleaning guest rooms.

January 2005 – July 26, 2006

MAGIS TRAINING AND DEVELOPMENT CENTER

(Review Center for Electronics and Communications Engineering)

Project 4, P. Tuazon St. Cubao Quezon, City

Administrative Staff

-Clerk.

- Encoding documents and making weekly reports.

- Prepare computer presentation works during meetings.

March 2002 – January 2005

DEPARTMENT OF TRANSPORTATION AND COMMUNICATIONS

Columbia Tower Mandaluyong City, Philippines

Utility worker1 /Clerk

- Held training and conduct briefing on employees in everyday cleaning purposes.

- Coordinates with agencies and offices on cleaning matters.

- Performs other official duties and functions as may be instructed.

- Monitor and encode complaints and report received thru DOTC website.

May 1997 – September 2000

COMPUTER EDUCATION CENTER

Poblacion San Ildefonso, Bulacan Philippines

Computer Technician

EDUCATIONS:

Bachelor of Science in Business Administration – Major in Management

BALIUAG UNIVERSITY (S.Y. 1998 - 2002)

Computer Technician

AMA Computer Learning Center (S.Y. 1995 - 1997)

SEMINARS and TRAININGS:

MEDIC FIRST AID (Basic Plus CPR, AED & First Aid for Adults) Arjan Rotana Hotel, 2014

On the Job Training Program (Centro Rotana Hotel) 2014

Destination Leadership Program (Cove Rotana Resort & Spa), 2013

Personal journey, Reunion (Hilton Worldwide Resort & Spa), 2010

Hotel and Restaurant Sanitation Program, 2008

Record Management Training, 2003

Seven Habits of Highly Effective People, 2003

Career Orientation & Human Relation, 2002

Character References:

Mr. Salah Raswan – Director of Housekeeping

The Cove Rotana Resort and Spa

Ras Al Kaimah, United Emirates

Cell. No. +971**********

Office No. +971*********

Ms. Babylyn Mendoza – Public Relation/Graphic Designer

Oriental Raffles

8/I, The Macau Square, Avenida Do Infante

Dom Henrique, No. 47-53

Macau

Ms. Fema Bunatao – Human Resources Secretary

Centro Barsha Hotel by Rotana

Dubai, United Emirates

Cell. No. +971*********

Office No. +971********

Computer Literate:

Opera System

MS Word

MS Excel

Power point

Photoshop

Light room



Contact this candidate