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Customer Service Manager

Charlotte, North Carolina, United States
35000 min
October 24, 2016

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Shawnta Drayton

Charlotte, NC



To obtain a position where I will use and challenge my skills and train while providing opportunity for growth.


October 2008 - Present

Central Piedmont Community College

DDS Degree in Dental Hygiene – In Progress

August 2001 - June 2005

Independence High School - High School Diploma


January 2014 - Present

Jackson Hewitt Tax Service

Job Title- Tax Preparer

August 2013 - Present

Show Pros

Job Title- Security (Seasonal)

May 2011-2012

Prince Parker & Associates

Job Title- Debt Collector- Collect debts owed to companies

August 2010 - May 2011

CPI Security

Job Title- Telesales/Customer support - Assist customers with setting appointments and providing information on high tech security systems

September 2009- 2010


Job Title Benefit coordinator/HRIS Specialist - Assist Clients and employees with benefits and other Human resource tasks.

December 2008 - 2009

Warranty Central

Job Title- Sales/collections - Sales extended care warranties and collect debt owed.

March 2007- December 2008


Job Title- Customer service rep II - Assist customers with the OnStar service at a call center.

November 2005 - May 2006

Journeys Shoes

Job title- Manager In-Training- Assist the manager with store duties, close store, conducted inventory counts, make sure that every customer needs are met to the best of my company abilities.

July 2004 May 2006

CTA Inc.

Job Title - Assistant Manager/Administrative Assistant - Responsibilities Assistant Manager over three and motivated them to complete tasks, controlled and monitored activities of the workplace environment, directed customers over phones, greeted customers, updated paper work, maintained front desk, produced auto repair quotes, and generated estimates, ensured proper service affiliated with the nationally known insurance companies.

Fields of Interest Financial services, Customer Service, Human resources, Collections, Office administration, and Collections, Microsoft word, publisher, office, compatible with all computer programs, dialers, PeopleSoft, Etc.

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