LAKSHMI KANNAN

Blk *A, #**-** Lorong How Sun

Bartley Residences, S - 536561

Mobile Ph – 97276115

Email – acw7o5@r.postjobfree.com

Objective

Seeking employment which will allow me to grow professionally, while being able to utilize my strong organizational, educational and exceptional people skills.

Experience

eServe International Ltd – Part of Citigroup (Currently changed to TCS eServe Ltd.) Chennai, India

August 2003 to September 2005

Role: Team Leader (Cash Management - Funds Transfer Investigations)

Managing a team of 8-10 members in the Funds Transfer Investigations on behalf of 8 Citibank European branches (London, Paris, Amsterdam, Dublin, Stockholm, Brussels, Jersey and Milan).

Developing and implementing procedures, control systems for maintaining quality standards in SWIFT Funds Transfer and Dispute resolution.

Authorization of work done by team members.

Ensuring maximum customer satisfaction by closely interacting with Clients & understand their requirements and customizing the process and services accordingly.

Review of performance by the team to ensure Quality control and preparing MIS reports.

Involved in preparation for external and internal audits for which the department achieved satisfactory results.

Preparing training plan and execution of training for new employees.

On the job training with regard to process and special handling procedures.

Organizing and conducting team building programs, to enhance skills and motivational levels and for staff retention.

Providing regular feedback to team members and conducting appraisals for better performance.

Responsibilities / Achievements

Appointed as Records Manager in maintaining all paper records of the department for external and internal audits.

Initiated and completed a project with respect to establishing contact points of internal departments within Citigroup to ensure quick turnaround time of work in Funds transfer investigations.

Was considered as the one point referral contact for usage of a specific system application (CITIFT) in the department.

Was awarded the achiever’s prize, twice for excellent team performance in the department in a span of 1 year since joining.

Certifications

Completed the Finance and Accounting Program at Synoptech Systems Consulting Pte. Ltd. Singapore between 9th July 2013-11th July 2013.

Internships

1.A study of Enterprise Resource Planning (ERP) at Carborundum Universal ltd., India Duration – 3 weeks.

2.A study on the factors contributing to the job satisfaction and dissatisfaction of the employees of Tribology India Ltd., India Duration – 3 months.

Education

2001-2003 MBA, Finance and Human Resources

Easwari Engineering College/University of Madras, Chennai, India

1998-2001 Bachelor of Commerce

Meenakshi College for Women/ University of Madras, Chennai, India

Computer Skills

Oracle, Visual Basic 6.0, MS Word, MS Excel, Windows 7, C, C++.

Personal details

Date of Birth - 15th May 1981

Marital Status - Married

NRIC – S8166767E (Singapore PR)

Nationality – Indian

Languages(able to read, write and speak) – English, Tamil and Hindi

Availability – Immediate

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