MAMDOUH ABDELKADER
Brentwood, Essex. CM13 2AG
Mobile: 077******** Home: 012********
Email: acw7mu@r.postjobfree.com
Personal Profile:
I consider myself to be a very enthusiastic and highly motivated individual with a strong work ethic and always strive to achieve very high standards within my role in Sales, Contracting and Product. Combined, I am confident that my experience of the travel industry, my qualifications and professionalism as well as my personal attitude will make me an asset to the continued success of your company. I hold a driving licence and have my own car.
Key Skills:
Contracting, negotiation and product development (specialising in Middle East, Africa and Central Asia)
Excellent negotiation skills with the ability to interact and influence at all levels of an organization including supplier company management and owners; incl. ability to push back on business partners while maintaining productive relationships
Strong analytical skills and strategic acumen
Profound knowledge of the tourism and hospitality industry
Demonstrated ability to design, build and manage complex projects
• Considerable experience of negotiating prices and contracts for hotels, cruises, airline group seats and ground handlers
Staff training and travel agent training
Organization of educational (“fam”) trips (Taking out agents and colleagues to see the hotels and sights at the destinations)
Planning and costing tailor-made itineraries from beach holidays to classical tours
Target-driven sales experience (Tope Seller at Longwood holidays, Preston Travel and Cox and Kings)
Excellent customer service
Driven to succeed with a professional "can do" attitude and work ethic
Fluent Arabic speaker
1987-1988 Employed with the Military as an Infantry Sergeant
Knowledge of Sales and strong commercial acumen
Excellent communication skills also at senior level
Ability to work under pressure and to tight deadlines
People management experience
Strong team ethic
Employment History
February 2015 – Present. Kuoni Travel Services - Contracts Manager for Middle East and East MED.
Negotiate industry leading commercial terms with 3rd party suppliers and develop excellent working relationships providing excellent account management
Control and ensure all contractual agreements meet company policies and contracts are completed and loaded accurately in timely manner
Analyze and monitor the performance of 3rd party suppliers
Actively support and renegotiate special offers or volume deals to generate best possible prices and to increase profitability
Monitor and negotiate marketing contribution agreements
Provide effective communications on 3rd party suppliers products and campaigns in accordance with our Sales Department
Identify opportunities to maximize existing relationships in terms of revenue generation
Form new partnerships of mutual benefit and/or identify new ways of sourcing 3rd party inventory
Identify and address gaps in product content
Manage day-to-day relationships and communication with our partners
Develop strong relationships with the Commercial Management, Contracting, Operations and Sales teams
August 2013 – December 2014. El-Sawy Travel (Hajj & Umrah), Enchanting Arabia. Freelance Product Advisor and Tour Guide
Helping with Middle East products, building Egypt, Jordan and Oman product, (with periods of travel around the Middle East: Egypt, Jordan, Saudi Arabia and Israel).
February 2013 – August 2013 Your Hotel Integration Middle East Product Manager
A tour operator and subsidiary of group company Bed-Bank Ltd. My job was to build from scratch new products in the Middle East starting with Egypt, and then moving on to Jordan, Morocco, UAE and Oman. This included developing new contacts and pursuing existing contacts in order to set up ground handlers, hotels, tourists boards and airlines; spearheading the design and launch of a new website and development of a new division of YHI called Middle East Collection.
July 2011 – February 2013 Preston Holidays Tailor Made Team Leader
Specialising in tailor-made and beach holidays in the Middle East (Egypt, Jordan, Israel, and Morocco). Also involved in negotiation of rates with the hotels, attending trade fairs, organising and attending fam trips, arranging staff training and management of team, dealing with customers and agents’ complaints, helping with sales.
April 2010 – July 2013 Cox and Kings Holidays Middle East and Europe Travel Consultant
Selling holidays to Middle East, North Africa, Centre Asia and Europe. Dealing with all emails and phone enquiries regarding the holidays. Consistently met and exceeded set targets to become their top seller
May 2007 – April 2010 Longwood Holidays Travel Consultant.
Selling holidays to Middle East, dealing with agents and direct clients via the phone and by emails. Top seller for two years running
November 2005 – May 2007 The National Tour Operator of Egypt (Misr Travel) Travel Advisor
This was a business to business company, dealing with agents enquiries via phone and emails, helping them out with booking hotels and ground arrangements in Egypt.
September 2003 – November 2005 El-Sawy Travel (Hajj & Umrah) Travel Consultant and Tour Guide
My role here was as a specialist with pilgrim tours to Saudi, selling holidays to Egypt. Guided a group of up to 150 people to Makkah.
Education & Qualifications:
1982-1986- Degree in Accountancy and Business, Cairo University, Egypt
IATA Levels I and II fares and ticketing for travel reservations and on-the-job training on computer reservations system Galileo.
Personal Characteristics:
Excellent communicator
Approachable
Analytical
Strategic acumen
Creative
Self-motivated
Pragmatic
Solution focused
Flexible / adaptable
Ability to work at pace
Ability to work independently
Ability to excel under pressure
Team player
Interests & Hobbies:
Extensive travel, horse-riding and archery and spending quality time with friends and family.
References:
Excellent references can be supplied on request.