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Sales Customer Service

London, Greater London, United Kingdom
October 24, 2016

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*** ******* ****

Brentwood, Essex. CM13 2AG

Mobile: 077******** Home: 012********


Personal Profile:

I consider myself to be a very enthusiastic and highly motivated individual with a strong work ethic and always strive to achieve very high standards within my role in Sales, Contracting and Product. Combined, I am confident that my experience of the travel industry, my qualifications and professionalism as well as my personal attitude will make me an asset to the continued success of your company. I hold a driving licence and have my own car.

Key Skills:

Contracting, negotiation and product development (specialising in Middle East, Africa and Central Asia)

Excellent negotiation skills with the ability to interact and influence at all levels of an organization including supplier company management and owners; incl. ability to push back on business partners while maintaining productive relationships

Strong analytical skills and strategic acumen

Profound knowledge of the tourism and hospitality industry

Demonstrated ability to design, build and manage complex projects

• Considerable experience of negotiating prices and contracts for hotels, cruises, airline group seats and ground handlers

Staff training and travel agent training

Organization of educational (“fam”) trips (Taking out agents and colleagues to see the hotels and sights at the destinations)

Planning and costing tailor-made itineraries from beach holidays to classical tours

Target-driven sales experience (Tope Seller at Longwood holidays, Preston Travel and Cox and Kings)

Excellent customer service

Driven to succeed with a professional "can do" attitude and work ethic

Fluent Arabic speaker

1987-1988 Employed with the Military as an Infantry Sergeant

Knowledge of Sales and strong commercial acumen

Excellent communication skills also at senior level

Ability to work under pressure and to tight deadlines

People management experience

Strong team ethic

Employment History

February 2015 – Present. Kuoni Travel Services - Contracts Manager for Middle East and East MED.

Negotiate industry leading commercial terms with 3rd party suppliers and develop excellent working relationships providing excellent account management

Control and ensure all contractual agreements meet company policies and contracts are completed and loaded accurately in timely manner

Analyze and monitor the performance of 3rd party suppliers

Actively support and renegotiate special offers or volume deals to generate best possible prices and to increase profitability

Monitor and negotiate marketing contribution agreements

Provide effective communications on 3rd party suppliers products and campaigns in accordance with our Sales Department

Identify opportunities to maximize existing relationships in terms of revenue generation

Form new partnerships of mutual benefit and/or identify new ways of sourcing 3rd party inventory

Identify and address gaps in product content

Manage day-to-day relationships and communication with our partners

Develop strong relationships with the Commercial Management, Contracting, Operations and Sales teams

August 2013 – December 2014. El-Sawy Travel (Hajj & Umrah), Enchanting Arabia. Freelance Product Advisor and Tour Guide

Helping with Middle East products, building Egypt, Jordan and Oman product, (with periods of travel around the Middle East: Egypt, Jordan, Saudi Arabia and Israel).

February 2013 – August 2013 Your Hotel Integration Middle East Product Manager

A tour operator and subsidiary of group company Bed-Bank Ltd. My job was to build from scratch new products in the Middle East starting with Egypt, and then moving on to Jordan, Morocco, UAE and Oman. This included developing new contacts and pursuing existing contacts in order to set up ground handlers, hotels, tourists boards and airlines; spearheading the design and launch of a new website and development of a new division of YHI called Middle East Collection.

July 2011 – February 2013 Preston Holidays Tailor Made Team Leader

Specialising in tailor-made and beach holidays in the Middle East (Egypt, Jordan, Israel, and Morocco). Also involved in negotiation of rates with the hotels, attending trade fairs, organising and attending fam trips, arranging staff training and management of team, dealing with customers and agents’ complaints, helping with sales.

April 2010 – July 2013 Cox and Kings Holidays Middle East and Europe Travel Consultant

Selling holidays to Middle East, North Africa, Centre Asia and Europe. Dealing with all emails and phone enquiries regarding the holidays. Consistently met and exceeded set targets to become their top seller

May 2007 – April 2010 Longwood Holidays Travel Consultant.

Selling holidays to Middle East, dealing with agents and direct clients via the phone and by emails. Top seller for two years running

November 2005 – May 2007 The National Tour Operator of Egypt (Misr Travel) Travel Advisor

This was a business to business company, dealing with agents enquiries via phone and emails, helping them out with booking hotels and ground arrangements in Egypt.

September 2003 – November 2005 El-Sawy Travel (Hajj & Umrah) Travel Consultant and Tour Guide

My role here was as a specialist with pilgrim tours to Saudi, selling holidays to Egypt. Guided a group of up to 150 people to Makkah.

Education & Qualifications:

1982-1986- Degree in Accountancy and Business, Cairo University, Egypt

IATA Levels I and II fares and ticketing for travel reservations and on-the-job training on computer reservations system Galileo.

Personal Characteristics:

Excellent communicator



Strategic acumen




Solution focused

Flexible / adaptable

Ability to work at pace

Ability to work independently

Ability to excel under pressure

Team player

Interests & Hobbies:

Extensive travel, horse-riding and archery and spending quality time with friends and family.


Excellent references can be supplied on request.

Contact this candidate