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Customer Service Supply Chain

Maryville, Tennessee, 37804, United States
October 24, 2016

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Eric Ross McCollom

865-***-**** *** Ellington Drive ~ Maryville, TN 37804


• I’ve worked in Continuous Improvement for more than 13 years, deploying Lean Enterprise Transformation and Six Sigma/DMAIC tools in over a dozen medium- and large-sized organizations.

• My greatest value is the ability to lead companies to achieve their growth strategy, increasing profitability & market share by sustainably improving flow-time performance and process reliability.

• This has been accomplished by effectively creating and deploying aligned business strategies and developing a “culture of excellence” where all stakeholders are held accountable.

• I am now seeking my next challenge to lead a complex and aggressive organization to meet and exceed its growth expectations.

Industries within which I have Managed and/or led Lean and Six Sigma deployments: Aircraft and Aircraft Components; Electrical Power Distribution Equipment & Controls; Electrical Components; Pumps, Valves, & Fire Safety Equipment; Heating & Air Conditioning; Pulp and Paper Mills; Retail, Food Service, and Packaging Materials; Transportation and Trucking Companies; Vending Machine Equipment; Manufactured Home Assembly; Cast Iron / Copper / Steel Foundries; 3rd-Party Warehousing and Order Fulfillment

Professional Experience:

Red Stag Fulfillment, LLC

President; Knoxville, TN May 2013 – Present

• Oversee the development and execution of all business strategies including Financial, Fulfillment Operations, Process Improvement, Customer Service, Employee Relations, & Business Development

• Interface with clients to understand how to better deliver the services that they value

• Led the successful startup of our first two fulfillment centers in Knoxville, TN

• Designed and implemented processes that deliver world class fulfillment services that guarantee 100% Accurate Receiving of Product; 100% On-time Order Processing; 100% Accurate Pick, Pack, and Shipping; and 100% Inventory Accuracy and Care

• Actual On-Time and Complete Metrics: 2014 – 99.993%; 2015 (thru 12/31) – 99.997% Colum Corporation

Lean Enterprise Consultant; Knoxville, TN January 2004 – May 2013

• Facilitate Strategy Deployment Workshops for executive management teams using Hoshin Kanri philosophy to align Lean Enterprise Deployment and Six Sigma variation reduction efforts with strategic business objectives.

• Lead the deployment of Fixed Cycle Planning and Scheduling – a repetitive scheduling method that integrates Kanban/Pull replenishment with predictable capacity planning and scheduling

• Lead Lean Transformation (Kaizen) Events and Train-the-Trainer Certification for the following tools:

§ Value Stream Mapping

§ A3 Planning and Communication

§ Standardized Balanced Work Flow

§ 5S Workplace Organization

§ Pull / Kanban Replenishment

§ Mistake Proofing / Poke Yoke / Method Sheets

§ Total Productive Maintenance (TPM)

§ Setup Reduction / SMED

• Deliver Black Belt and Green Belt certification training

• Provide ongoing coaching for various Lean and Six Sigma Projects Eric R. McCollom Resume (2 of 2)

Examples of Actual Results

• Cast Iron Foundry; Drezdenko, Poland – Improved On-time & Complete shipments from Regional Distribution Centers from 78% to 98%. Reduced Total Working Capital Inventory by 45%. Decreased Throughput Time by 68-75% on multiple product lines.

• Vending Fabrication & Assembly; St. Louis, MO – Reduced Throughput Time by 64%. Increased Productivity by 21%. Reduced Working Capital Inventory by 24%. Increase OEE from 65% to 78%.

• HVAC Assembly; Norman, OK – Reduced WIP Inventory by 35%. Reduced Order Flow Time by 42%.

• LTL Transportation – Reduced total Shipment Processing Time (Receive, Break, Sort, Load) by 45%. Eaton Corporation, Eaton Electrical

Supply Chain Integration Engineer (EMPDP); Hengelo, The Netherlands May 2003 – December 2003

• Supported the acquisition integration of Supply Chain Operations within a 750,000 sq. ft. facility

• Managed activities of 9 buyers in generating $2.02M of Cost-Out Projects

• Developed and presented training to procurement team on key purchasing and logistic strategies including Vender Managed Inventory, Consignment, Low Cost Country Sourcing

• Participated and/or led Lean Kaizen Events in all areas of the Eaton Lean System Supply Chain Engineer (EMPDP); Fayetteville, NC June 2002 – May 2003

• Designed Kanban process and implementation plan for deployment throughout Fayetteville facility

• Conducted multiple Kanban implementation events for two major product lines within facility

• Developed and delivered training to all affected production & material handling employees

• Presented the Fayetteville Kanban model as a “Best Practice” at the 2003 Eaton Electrical Supply Chain / Operations Excellence Material Managers Conference Education:

University of Tennessee, Knoxville, August 2000 – May 2002 Master of Business Administration, GPA-3.80

Concentrations: Operations Management; Logistics & Transportation Honors: Accepted into 3/2 BA/MBA Accelerated Degree Program Maryville College, August 1997 – May 2001

Bachelor of Arts, GPA-3.56

Major: Business and Organizational Management

Honors: Graduated Cum Laude, Alpha Lambda Delta National Honor Society, Dean’s Scholarship Professional Training:

Eaton Corporation, Eaton Electrical

• Eaton Lean System

• Six Sigma Greenbelt Training

University of Tennessee

• Lean Enterprise System Design Institute, December 2000 Computer Skills:

• MS Office Applications (Word, Excel, Access, PowerPoint, FrontPage); AS400 Navigation; Lotus 1-2-3; Lotus Notes

• Familiarity with multiple ERP/MRP, Production, and Order Management Systems including MAPICS, BPICS, SAP, PIOS, BAAN 4.0, Magento, and MOVEX

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