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Self Employed Customer Service

Bromley, Gt Lon, United Kingdom
October 24, 2016

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Susan Debra Suggars

Email Address:

Mobile: 079*-***-****


I have worked in a freelance capacity for many years. I have solid front of house, customer service experience in both the creative and business fields. Managed my own business; in the form of self- employed hairdresser, maintaining and continually building on a loyal and satisfied client base. In both my creative and business roles I have worked on my own and as part of a team, displaying a committed and focused attitude to all tasks at all times. I enjoy fresh challenges and am always keen to learn new skills. EDUCATION

Hayes Secondary School, Bromley, Kent 1978 – 1983

O’Levels – English, Maths, Biology, Technical Drawing, Home Economics and Religious Education ADDITIONAL QUALIFICATIONS

Tonbridge College, August 1983 – May 1987

City & Guilds of London Institute

City & Guilds Hairdressing Communication and Practical Written – Credit

Course Work – Credit

Practical Design - Credit

London Based Workshops

The Guy Kremer Barbering Workshop Course

L’Oréal Colouring Course

Goldwell Perming Course

Vidal Sassoon Cutting & Refresher Course


I am highly organised and self-motivated. I have excellent presentation and communication skills and can express myself clearly and accurately both orally and in writing. I am able to work under pressure whilst maintaining continual high standards. I am a committed team player and I take responsibility for deadlines and successfully manage conflicting priorities. My approachable hands-on style has been successful in building a good working relationship with my colleagues. I am flexible and adaptable in my work approach. EMPLOYMENT HISTORY

Will Writing and Estate Planning Specialist, May 2014 to October 2016, Evergreen Enterprise

• Responsible for all aspects of the office management and administration.

• First point of contact, whether in person, by telephone, email or letter.

• Control of the diary management and arranging meetings.

• Responsibility for the general filing, book keeping, money handling and banking.

• Accountable for the administration of LPA’s (Lasting Power of Attorney).

• Developed new business and generated marketing and advertising campaigns relating to the company services.

• Proficient in Word and Outlook and use the internet on a daily basis for research and gathering information in line with my current role. I have well developed research skills and an awareness of email sensitivities, data protection protocols and internet security I am aware of the significance of communicating to a varied audience, and before communicating I think about what the recipient needs to know and how best to convey the information. I have excellent interpersonal skills and I appreciate the importance of being able to quickly build a rapport with people at all levels. In my current role flexibility, confidentiality and an ability to respond sensitively and diplomatically to a variety of situations, is essential. Whether it be language that acts as a barrier, the sensitivities of a particular situation, or heightened tensions, compassion, understanding and professionalism must be shown at all times to provide a quality frontline customer focused service. As I am frequently working and operating the office on my own it is important that I am well organised. I am used to working in a busy office. I take responsibility for deadlines and successfully manage conflicting priorities. To manage multiple tasks effectively I use Outlook task and calendar facilities to schedule priorities. I consult this throughout the day to review changing priorities and maintain focus.


Self Employed (Hairdresser) April 2005 – May 2014

Receptionist, February 2003 – April 2005, Whitehall Security Services

• Met and greeted clients and visitors, directing them to their destinations.

• Issued visitor badges and ensured the visitor book was signed accordingly.

• Managed the meeting room diary and if required, ensured stationery and refreshments were delivered in each room prior to the meeting.

• Operation of the switchboard system; screening calls, transferring calls or taking messages.

• Sorting and distribution of the post; arranging couriers.

• Maintained the employee and department directories. Kept the reception area tidy and replenished of company brochures and literature.

Self Employed (Hairdresser), January 2000 – February 2003 Sales Advisor (Christmas Staff), November 1999 – January 2000, Marks & Spencer Self Employed (Hairdresser), November 1997 – November 1999 Full Time Specialist (Cutting & Colouring), November 1995 – July 1997, Nigel Ceyan Hairdressing Self Employed (Hairdresser), April 1983 – June 1995 Full Time Specialist (Cutting & Colouring), May 1987 – April 1993, Together Hair & Beauty Junior Stylist, August 1983 – May 1987, Sharmar


References available on request

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