Customer Service Data Entry

C. Michelle Deubner

**** ****** ******, ******, ******* 31707 ● Cell 229-***-****

********@*****.***

Office Clerical Worker

I have several years of office experience with the last few years being in a medical billing setting. As an Office Manager, I was responsible for supervising, training and leading my staff to ensure the effective operation of the business. I have excellent customer service and data entry along with accounting skills.

AREAS OF STRENGTH

Accurate Data Entry Skills IDC 9 Coding

Excellent Customer Service Skills Scheduling

Supervisory Skills FMLA/Insurance Benefits

Accounts Payable/Receivable

Workers Comp

WORK EXPERIENCE

DSI Security

03/30/15-Present

Payroll Coordinator/Office Manager

Responsible for 220 guards and coverage for 40 sites

Resolve issues regarding with Clients and guards

Responsible for writing contracts for clients with salaries/proper personal

Hire and train staff for effective operations of sites

Responsible for weekly payroll and maintaining accurate records

Work closely with site supervisor to maintain proper staffing for sites and safety

Manage the overtime rate

Run background checks and verify current driver’s license

MRS Homecare, Inc.

01/2012-03/2014

Accounts Payable/Insurance Biller

Electronically filed Medicare, Medicaid and commercial insurance claims

Responsible for communicating with customers regarding their financial responsibility

Verified insurance benefits

Resolved issues regarding rejected claims from Medicare, Medicaid, private insurance companies

and third party payers

Reviewed new sales orders to be confirmed for billing

Faxed necessary documentation to insurance companies to get claims processed

Worked closely with others to optimize reimbursement for medical equipment and identify revenue

opportunities

Flathead Medical Equipment, LLC 08/2004-11/2011

Office Manager/Coder

Responsible for supervising, training and leading my staff to ensure the effective operation of the business

Prepared and maintained the schedule for the office staff Reviewed and audited information from a variety of medical records and ensured that the assigned codes

were based on medical documentation

Made sure coding complied with federal, state, legal and insurance regulations by using ICD-9 coding

guidelines

Reviewed and verified that the assigned CPT and diagnosis codes were appropriate for reimbursement of

actual medical equipment ordered

Electronically filed Medicare, Medicaid and commercial insurance claims

Responsible for communicating with customers regarding their financial responsibility

Insurance follow-up and corrected any errors that resulted in denials

Realty World- Atlantic Beach, NC 11/2005-11/2008

Assistant Rental Manager

Effectively initiated and managed frequent coordination and liaison efforts between homeowners, vendors

and contractors.

Prepared work orders, processed lease agreements and correspondence

Processed daily reports and ensured proper receipt also documentation of payments and completed daily

deposits

Received, distributed and tracked written communication

Utilized professional and courteous customer service with prospective guests of vacation rental properties

Prepared housekeeping reports and processed invoices for housekeeping staff

Carteret General Hospital- Morehead City, NC 06/1994-12/2004

Unit Clerk

Performed extensive data entry of patient’s personal information as well as required and necessary

insurance information

Provided excellent customer service with incoming patients and family members while presenting a

pleasant and courteous demeanor

Answered the telephone in a courteous, professional manner and logged messages as appropriate

Responsible for administrative support for the staff and assisted in the filing of medical records

Cherry Point Naval Hospital-Havelock, NC 05/1990-10/1996

Supervisor, Patient Care Coordinator

Responsible for the supervision and training of employees

Prepared and maintained the schedule for the office staff

Ensured quality customer service for incoming patients and family members while using the utmost of

patient confidentiality

Responsible for quality assurance of Emergency Department and Ambulatory Care Clinic

Performed extensive data entry to update computerized information for third party billing and personal

information of patients

Provided administrative support to staff personnel as needed to ensure the effective, efficient operation

of the office

COMPUTER SKILLS

Microsoft Word Excel Outlook QuickBooks

OTHER TRAINING

Typing (40wpm) Office Procedures Accounting courses

REFERENCES

Kim Gay 229-***-**** Karen Bush 229-***-**** Delilah Williams 912-***-****

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