RICKY VAN TWEST
Director of Food & Beverage
*** ****** ****, *** *********, LA 70030
Phone: 504-***-**** Email: acw7ip@r.postjobfree.com
PROFESSIONAL EXPERIENCE ( OVER 10 YEARS OF FIVE STAR HOTEL EXPERIENCE )
8 years of fine dining experience with luxury properties throughout the world. Including opening of six Ritz-Carlton hotels, in addition to complete overhaul of Restaurants, Lounges, In-Room Dining, and Banquets. Dynamic, results-oriented Operations Executive with exceptional background in sales, business operations, finance, and customer service within the hospitality, and food & beverage service industry. Proven expertise in directing operations, implementing comprehensive training programs and driving revenues to meet golds and objectives in the restaurant industry. Expertly analyzes every facet of hospitality operations to identify opportunities to cut costs, enhance productivity and maximize profits. Strong knowledge of financial systems management, Inventory management systems, strategic planning, technology and customer service initiatives.
2013 - 2016 CHASE PARK PLAZA HOTEL ST, LOUIS, MO
Four Diamond, One of America’s historic properties in St, Louis, Mo.
Director of Food & Beverage
• 518 Guests Rooms 44 Meeting Room
• 65,000 square feet of Banquets Space 45,000 and 24,000 square foot Ballrooms
• Managed 161 staff members Including 11 Managers, 10 Supervisors, 5 Captains, 25 Set up crew
• Revenue of $13 million in food and beverage operations
• Exceeded AAA Hotel service standards
• Re-Opened the hotel after a $40 million renovation Including three Restaurants and three bars
• Managed seven outlets with $18.8 Million in Sales Banquets operation with $8.4 Million in Sales
• Created and implemented the 100 top wines in the U.S. program
• Implemented the Afternoon Tea program
• Created the Food & Beverage Manuals for the Hotel
2011 – 2013 SHERATON DALLAS CONVENTION CENTER Dallas, TX
Director of Banquet Operations
• 1800 Guests Rooms 137 Meeting Room
• 230,000 square feet of Banquets Space 40,000 and 24,000 square foot Ballrooms
• Managed 185 staff members Including 7 Managers, 14 Supervisors, 10 Captains, 55 Set up crew
• Revenue of $28 million in food and beverage operations
• Exceeded Sheraton Hotel service standards
2009– 2011 EARNEST N. MORIAL CONVENTION CENTER New Orleans, LA
Director of Banquet Retail Operations
• One million square feet of meeting space (Up to 3,000 person seated dinners)
• Atrium Restaurant 900 seats
• Food Court Restaurant 400 Seats
• Jazz City Restaurant 240 Seats
• 70 Bars
• Two Starbucks stores
• Managed 145 staff members Including 14 managers
• Revenue of $34 million in food and beverage operations
• Outlet revenues of $8 million $2 million in Concession Booth catering
2007 –2009 WALDORF=ASTORIA HOTEL New York, NY
Landmark of New York
General Manager of Restaurant and Banquets
•General Manager of the high profile fine dining restaurant: Peacock Alley Restaurant and Bar with $6.5 million in Sales
• Managed eight banquet rooms with sales of $4.5 million annually
• Supervised five Managers and 120 staff members
• Created all menus with the Executive Chef
• Restaurant renovation of 5 Million
2004-2007 FORT HARRISON HOTEL Clearwater, FL
Where the Rolling Stone band wrote the song “I can’t get no satisfaction”. This hotel is where L. Ron Hubbard started the camp of Scientology.
Director of Food & Beverage
Opened the hotel after a $50 million renovation Including six Restaurants and Banquet Center
Managed seven outlets with $14.Million in Sales Banquets operation
Created all menus with the Executive Chef
Restaurant renovation of 5 Million
1994 – 2003 RITZ-CARLTON HOTELS ( Hotel Opening Trainer )
Ritz-Carlton Hotel Marina Del Ray, CA
Food & Beverage Manager / Director of Outlets (2002 – 2003)
274 Rooms 5 Star 5 Diamond rating
• Managed restaurant operations, in-room dining and honor bar departments
• Trained and developed 60 staff members
• Moved property in Gallup score from 14 to number 5
• Team leader recipient of Malcolm Baldridge award for quality standards
• Utilized as a Trouble-Shooting F&B Manager after 16 weeks of additional training in Atlanta
Ritz-Carlton Reynolds Plantation (New Opening) Atlanta, GA
Fine Dining Manager (May 2002)
248 Rooms 5 Star 5 Diamond rating
• Five F&B outlets, 81 holes of championship golf, a 26,000 square foot spa
•the Successfully set up and opened restaurant, in-room dining and honor bar in less than one month
• Created all menus with the Executive Chef
• Restaurant renovation of 2 Million
Ritz-Carlton Hotel (New Opening) Sarasota, FL
Food & Beverage Manager / Outlet Director (2001 – 2002)
366 Room 5 Diamond rating
• 5 Food and Beverage outlets, and 18,000 square feet of meeting space
• Responsible for opening the Restaurant, In-room Dining and Honor Bar departments
• Implemented accurate set up for the operations and exceeded Ritz Carlton service standards
Ritz-Carlton Hotel (New Opening) St. Thomas, U.S.V.I.
Fine Dining Manager / In Room Dining Manager (1999 – 2001)
200 Rooms 5 Diamond rating
• Responsible for Overall In-room Dining and Honor Bar departments
• Moved Gallup score from number 34 to number 12
Ritz-Carlton Hotel Dubai UAE
Director of Banquets (1996 - 1999)
152 rooms 5 Diamond Luxury Hotel
• Trained under opening director of French In-Room Dining who is still at the Ritz Carlton in Paris
• Responsible for opening both In-Room Dining and Honor Bar departments
Ritz-Carlton Hotel (New Opening) Dubai UAE
Director of Outlet / In Room Dining
152 rooms 5 Diamond Luxury Hotel
• Trained under opening director of French In-Room Dining who is still at the Ritz Carlton in Paris
• Responsible for opening both In-Room Dining and Honor Bar departments
EDUCATION
University of Melbourne Melbourne, Australia
Bachelors Degree Hospitality 1996
OTHER
Server Safe Certified 2019
CPR Certified 2017
Tips Certified 2019
Culinary School / Training Certified
Wine & spirits Certification UK
Starbucks Outlet Management Certified
PROFESSIONAL DEVELOPMENT SKILS
Social Media Website Planner
High Volume Restaurant Management Experience
Recruitment, Training & Development Expert
Multi - Unit Fast Pace Restaurant Experience
Menu Development Management
Extensive Wine Programs
Restaurant Facilities Management
P&L Analysis & Management
Bar / Beverage Operations
Restaurant Marketing & PR
Open Table Systems Expert
Computers / POS Systems Expert
ADP Payroll System Expert
INTERESTS
Cricket Swimming Rugby and NBA