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Customer Service Management

United States
October 24, 2016

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Charne Thoran

I would describe myself as a very determined and highly motivated person. I do take

my job seriously but I’m able to see things in perspective and believe I’m quite easy- going to work with. I’m an optimist rather than a pessimist – but I’m also a realist and I cope well when the going gets tough; I’m very good at finding solutions to problems. Above all, I would say I’m a positive and enthusiastic person – and I relish a challenge.

Warren, MI 48089 - 313-***-****

Authorized to work in the US for any employer



Hilton Garden Inn - Detroit, MI - April 2016 to Present Ensuring that rooms and public areas are cleaned to the highest standards. Working closely with other housekeeping and maintenance staff. Following strict infection control policies.

Creating a clean and safe environment for all.

Regularly checking the status of all rooms.

Changing the linens and making the bed properly.

Using vacuum cleaners, floor polishers and carpet shampooers. Making sure that all cleaning equipment is maintained and stored away properly. Washing woodwork, windows, door panels and sills.

Maintaining the stocking levels of all point-of-sales and consumables. Monitoring the performance of Room Attendants.

Entering each guest room by knocking on the door and saying, "Housekeeping". Cleaning lavatories, baths, sinks and hand basins. Dusting items around the room.

Ensuring that lost property is kept safely and returned to its owner. Managing guest requests in a timely and efficient manner. Carrying out all other reasonable requests by management. Reporting any security issues to line manager.

Giving guests information on room prices and special promotions. Flipping mattresses, cleaning curtains and dusting lamp shades. Housekeeper

Beztak Properties - Sterling Heights, MI - June 2014 to November 2015 Responsibilities

Sweep,scrub, mop and polish floors

vacuum clean carpets, rugs and draperies

shampoo carpets, rugs and upholstery

dust and polish furniture and fittings

clean metal fixtures and fittings

empty and clean trash containers

dispose of trash in a sanitary manner

clean wash basins, mirrors, tubs and showers

wipe down glass surfaces

make up beds and change linens as required

tidy up rooms

wash windows as scheduled

sort, wash, load and unload laundry

iron and press clothing and linen

sort, fold and put away clean laundry

operate mechanized cleaning equipment

maintain all cleaning equipment and materials in a safe and sanitary working condition monitor and report necessary domestic repairs and replacements Accomplishments

Organising and setting up on-going deep clean schedules. Assisting with the preparation of Housekeeping budgets. Knowledge of all security, fire and health regulations. Personal

Skills Used Avid knowledge of housekeeping procedures Well versed with the standards of hygiene and sanitation Demonstrated ability to perform duties in a busy environment Strong interpersonal and communication skills

Good time management skills

Courteous with clients, residents and staff

Sound ability to perform physically demanding chores Willing to stretch existing working hours to accommodate work Janitor/Cleaner

Stathakis - Farmington, MI - March 2014 to April 2015 Responsibilities

Replace soiled towels and linen, vacuum room carpets, and sweep, scrub, wax, and polish floors using brooms, mops, and powered scrubbing and waxing machines.Charged with restocking soap and tissues in room bathrooms and in cleaning and with disinfecting all bathroom surfaces Accomplishments

Increased guest satisfaction by employing round the clock cleaning services for guests arriving during the nocturnal hours.

Skills Used

Customer service skills

Expertise with cleaning supplies

Knowledge of OSHA safety guidelines.Time management,motivation,enthusiasm Housekeeper

Al's Home Improvement - Detroit, MI - April 2009 to July 2013 Responsibilities

Performed various cleaning activities of assigned areas – rooms, offices, lobbies and public areas. Executed daily maintenance and cleaning procedures such as, vacuuming/shampooing carpets, dusting furniture, window washing, floor/wall sweeping/mopping/stripping/waxing, restrooms sanitizing/cleaning and trash removal.

Inspected all the areas and office premises to check whether any part is left unclean. Monitored and documented the materials used in cleaning processes on a daily basis, included them in the annual budget.

Participated in meetings and discussions related to cleanliness. Accomplishments

Over 4years experience as a housekeeper.Possess and demonstrate a genuine desire to provide excellent work.Demostrate the ability to execute multiple tasks at the same time with attention to detail.I follow through on projects in a timely and efficient manner.I have the ability to bend,stretch and lift moderate weight, I'm comfortable on ladder and various heights.I have the ability to stand for long periods of time.Outstanding customer service,highly skilled in operating a variety of automatic cleaning equipment,Flexibility to work varying shifts,including nights and weekends.Maintain any facility to a clean and infection-free condition Skills Used

Solid communication and time management skills. Flexible,with a positive attitude and willingness to collaborate with others.Ability to perform physically demanding work Home Health Aide

Michigan Department Of Human Services - Detroit, MI - October 2011 to May 2012 Responsibilities

Help clients or residents with activities or daily living.Perform personal care activities;hygiene,ambulation,eating,dressing,toileting and shaving.Talk and give company to clients and participate in resident activities.Prepare hygienic meals and snacks for clients.Change bed linens,clean and iron residents' laundry and assist keep residents ' room,cabinet, and dresser drawers neat and clean.Help with sanitation and housekeeping duties of client's room,bathroom,and common areas. Accomplishments

I love providing home caregiving services to those that would otherwise not be able to do so. The smile on their faces is overwhelming and makes me feel I have done my job right. I have always enjoyed helping people so I know I am doing the right thing.

Skills Used

Maintain a specialized approach to responsibilities.Create and maintain an pleasant work environment.Implement and support residents-care plans. EDUCATION

High school Diploma in General Equivalent

Jefferson High - Detroit, MI

2005 to 2009


Strong organizational and interpersonal skills Able to perform multiple tasks simultaneously Profound ability to follow and accomplish instructions with minimal supervision Skilled in climbing ladders to maintain upper storage, Customer Service Skills


Adult and Pediatric First Aid/CPR/AED

November 2015 to November 2016


Clear communication skills aimed at effectively understanding customers’ problems and inquiries and addressing them in a prompt manner.

• Deep knowledge of a range of company products and their uses, targeted at providing customers with first hand usage information.

• Functional ability to positive language to “create happy customers”, in a bid to generate positive perceptions about the company.

• Exceptional time management skills with deep understanding of limiting “customer time”, by ensuring efficient service.

• Exceptionally goal-oriented with deep focus on meeting self and company goals on time and in an efficient manner, by keeping within the confines of protocol.

• Comprehensive understanding of handling conflicts by delving into the problem deeply and coming up with solutions to meet the specific needs of the customer.

• Excellent persuasion skills aimed at interesting new customers in company’s products and services and maintaining existing ones’ business.

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