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Customer Service Health Care

United States
October 24, 2016

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Annette Van Moorsel

**** ***** ****** **** *, Westminster, CO 80031 720-***-****

Client Care Specialist

Performance Summary

Using my customer service and health care representative skills, with extensive experience in dental office coordination, I am able to achieve an end goal of patient satisfaction. I hold experience in scheduling, obtaining and filing insurance, billing, medical terminology. My code of conduct always includes above average customer service.

Core Professional Skills

Windows PowerPoint MS Word

Excel Outlook Meditech

Financial arrangements IM communications Scheduling

Insurance billing Organizational skills

Multitasking Medical and dental terminology


Communicated with a large demographic patient population providing accurate information while keeping customers and families at a high comfort level with their health care experience.

Excellent claim reimbursement due to accurate filing.

Worked as a government employee and understand the importance of accuracy and timeliness.

Developed an effective collections system with only 1% necessitating outside collections.

Created a usable filing system to track every insurance claim, while decreasing reimbursement time.

Presented patient treatment plans with complete patient understanding.

Used my adaptive skills for an ever changing work environment.

Work History:

Customer Care Specialist II, Dish Network, Thornton, CO 80241: 2015-2016

Family Care Giver, Arvada, CO 800**-****-****

Mail Ballot Judge, Jefferson County Elections Office, Golden, CO: 2012-2014

Volunteer, Jefferson County Human Services, Golden, CO: 2011-2012

Ace Liquor Store, Golden, CO: 2009-2011

Receptionist, Dr. Jack Allen, Lakewood, CO 80228: 2002-2008

Admissions Representative, Exempla Lutheran Medical Center, Wheat ridge, CO 80033: 1991-2000

Education: Regis University course of study Health Care Administration, Denver, CO 2018

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