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Microsoft Office Sales

London, Greater London, United Kingdom
October 24, 2016

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Louay Faour

** ********** *****, ********** **** Road, London, W2 5UU

Mobile: +44-744*-***-*** (temporarily +961 78/980745)



Sep 2012 – May 2015: University of West London, Ealing, London

Fda Travel and Tourism Management

Modules completed: Introduction to Tourism Management, Business Environment of THL, Legislative Frameworks, European Travel Geography, Management Information, Personal & Professional Development, Tourism Industry Issues, Inclusive Tour Operations, Managing People in Practise, Management Accounting & Decision Making, Sales & Marketing for THL, Tourism Operations

2009 – 2011 St. Augustine’s CE High School, Kilburn, London

A-Levels: Arabic, Religious Studies, French

2004 – 2009 St. Augustine’s CE High School, Kilburn London

9 GCSE’s: English Language- (B), Maths- (C), Science (C), Arabic (A), English Literature, Additional Science, History, Art, Drama, Religious Studies


Aug 2015 - Oct 2016 The Daily Star Lebanon- Journalist, Full time paid work

Lebanon online desk

Proofreading articles

Posting wires (international news)

April 2015 – July 2015 Fragrance Experts- Sales Assistant

Serving customers at the company’s branch in M&S Westfield, White City

March – Sep 2014 Travcorp UK- Hotel Local Host, Full time paid work

Company representative for tour operators ‘Trafalgar’ and ‘Insight Vacations’

Worked mainly at Hilton Olympia, Hilton Kensington, Thistle Marble Arch throughout season

Responsible for welcoming guests and providing them with relevant information regarding their tours

Assisting them during their stay in London before and after tours, i.e. booking additional tours and tickets

Dealt with and resolved many difficult situations related to guests

Voluntary Work Experience

Dec 2013 – March 2014: Heathrow Airport

Heathrow Volunteer Ambassador

Assisting passengers at terminals

May 2008 House of Commons

One week work experience

Responsible for answering calls

Attended delegation and committee meetings

Handled paper work under staff supervision at different bureaus

Imperial Travel Agency, Edgware Road, London

One week work experience

Trained to book tickets and organise schedules

Dealing with customers at the office face to face and over the phone

Responsible for handling paper work

Additional Skills and Achievements

Languages: Fluent in Arabic (grade A in GCSE, AS and A2) and basic in


IT skills: Microsoft Office.

Very good in dealing with people, whether co-workers or clients, even in complex situations.

Good organisational skills, helping to preserve a more worker friendly environment.

Have a wide understanding of different cultures, essential when dealing with people in certain positions.


Despite not having the chance to travel much yet, I still have a great passion for it, and plan to discover many more places in the future.

I have travelled mainly across northern Europe and to the Middle East. My frequent destination is Lebanon, my country of origin, and where I lived for over a year working as a journalist.

One of the reasons I became a journalist despite studying travel and tourism was due to my huge interest in politics, especially in the Middle East.


Marc Abi Zeid

The Daily Star Lebanon

Central Beirut District, Gelles Street, Markazia Bldg.


Tel: +961 1/985 313 ext. no. 170

Ash Mistry Andrew Talbot

University of West London Travcorp UK

St Mary’s Road, Ealing, London W5 5RF 79 York Road, Waterloo, London SE1 7NJ

Email: Email:

Tel: 020*-***-**** Tel: 020*-***-****

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