Louay Faour
** ********** *****, ********** **** Road, London, W2 5UU
Mobile: +44-744*-***-*** (temporarily +961 78/980745)
E-mail: acw7ff@r.postjobfree.com
Education
Sep 2012 – May 2015: University of West London, Ealing, London
Fda Travel and Tourism Management
Modules completed: Introduction to Tourism Management, Business Environment of THL, Legislative Frameworks, European Travel Geography, Management Information, Personal & Professional Development, Tourism Industry Issues, Inclusive Tour Operations, Managing People in Practise, Management Accounting & Decision Making, Sales & Marketing for THL, Tourism Operations
2009 – 2011 St. Augustine’s CE High School, Kilburn, London
A-Levels: Arabic, Religious Studies, French
2004 – 2009 St. Augustine’s CE High School, Kilburn London
9 GCSE’s: English Language- (B), Maths- (C), Science (C), Arabic (A), English Literature, Additional Science, History, Art, Drama, Religious Studies
Employment
Aug 2015 - Oct 2016 The Daily Star Lebanon- Journalist, Full time paid work
Lebanon online desk
Proofreading articles
Posting wires (international news)
April 2015 – July 2015 Fragrance Experts- Sales Assistant
Serving customers at the company’s branch in M&S Westfield, White City
March – Sep 2014 Travcorp UK- Hotel Local Host, Full time paid work
Company representative for tour operators ‘Trafalgar’ and ‘Insight Vacations’
Worked mainly at Hilton Olympia, Hilton Kensington, Thistle Marble Arch throughout season
Responsible for welcoming guests and providing them with relevant information regarding their tours
Assisting them during their stay in London before and after tours, i.e. booking additional tours and tickets
Dealt with and resolved many difficult situations related to guests
Voluntary Work Experience
Dec 2013 – March 2014: Heathrow Airport
Heathrow Volunteer Ambassador
Assisting passengers at terminals
May 2008 House of Commons
One week work experience
Responsible for answering calls
Attended delegation and committee meetings
Handled paper work under staff supervision at different bureaus
Imperial Travel Agency, Edgware Road, London
One week work experience
Trained to book tickets and organise schedules
Dealing with customers at the office face to face and over the phone
Responsible for handling paper work
Additional Skills and Achievements
Languages: Fluent in Arabic (grade A in GCSE, AS and A2) and basic in
French.
IT skills: Microsoft Office.
Very good in dealing with people, whether co-workers or clients, even in complex situations.
Good organisational skills, helping to preserve a more worker friendly environment.
Have a wide understanding of different cultures, essential when dealing with people in certain positions.
Interests
Despite not having the chance to travel much yet, I still have a great passion for it, and plan to discover many more places in the future.
I have travelled mainly across northern Europe and to the Middle East. My frequent destination is Lebanon, my country of origin, and where I lived for over a year working as a journalist.
One of the reasons I became a journalist despite studying travel and tourism was due to my huge interest in politics, especially in the Middle East.
References
Marc Abi Zeid
The Daily Star Lebanon
Central Beirut District, Gelles Street, Markazia Bldg.
Email: acw7ff@r.postjobfree.com
Tel: +961 1/985 313 ext. no. 170
Ash Mistry Andrew Talbot
University of West London Travcorp UK
St Mary’s Road, Ealing, London W5 5RF 79 York Road, Waterloo, London SE1 7NJ
Email: acw7ff@r.postjobfree.com Email: acw7ff@r.postjobfree.com
Tel: 020*-***-**** Tel: 020*-***-****