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Manager Service

Location:
Oban, Argyll and Bute, United Kingdom
Posted:
October 24, 2016

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Chibs Nmecha

Address: * ****** ******, ******, *********** NN5 6SR

Mobile: 077**-***-***.

Email: acw7fb@r.postjobfree.com

Executive Summary

I’m a service centre manager with a track record of building and improving profits. A record of delivering complex projects on time with robust financial governance. Key strengths include assembling new teams and managing 50-75 people. Handling projects with cost base of £300k to £1m+ plus to a profitable margin. Managing resources across the department ensuring they contribute to the profitability of the organisation. Analysing the recruitment and training process and contributing to the increased and sustained staffing levels to meet the continued demand/growth of the organisation. Presenting to clients/stakeholders ideas for further developments and improvements required.

Expertise

Project management Advanced communication framework

Strong leadership skills Monitoring Projects from start to finish.

Co-ordinating activities Ability to solve problems

Delivering multiple projects simultaneously identifying areas for development

Excellent Client relationships Skills Buying skills

Assembling new teams Recruiting and training skills.

Career Highlights

In 2005 PRS I was appointed as the field services manager after 2 years in my previous role as a field services supervisor. I rebranded the way the department operated by building a new team and focused on changing the complexity of the department. This helped the department to grow in size and volume. This turned our department from a small size department to medium size.

In 2011 the department relocated outside of London, I was asked to help in establishing a new team in St Albans. I took up the challenge with a small team to recruit and quickly establish a fully functional department. Within a couple of months we had recruited and established a cost based functioning department. In Nov 2014 the lease in our St Albans centre had expired and my department was asked to relocate back to London. Within 3 Weeks we was operating a fully functional centre of 50+ employees and by the 4th month of 2015 the department was operating at a profitable level of 25% -30% with the introduction of different working strategies and motivational encouragement.

Work History

TKN RADIO Manager (Jan 2015- Date)

Set up an online community radio station and encouraging young adults to exercise their ability and potential in presenting a programme.

Training them on all aspects of communication and presenting. Including voice coaching.

Recruiting, programming and scheduling time slots for shows on the radio.

Perspective Research Service is a data collection agency that provides top quality service, speedy turnarounds and our famous ‘can-do’ approach to the toughest assignments.

Services Manager (2005- Oct 2015)

Line managing up to 50-75 members of staff who work within a fast paced B2B projects and B2C Projects.

Ensure the full implementation of the Customer Services strategy across the business, ensuring that the Customer Services function operates effectively with all activities assigned to different teams.

Coaching and mentoring the team, improving individual’s performance and encouraging new ideas and ways of working.

Motivating and empowering several teams to meet performance targets whilst maintaining excellent client service.

Setting targets and maintaining full ownership to ensure that targets and client expectations are exceeded.

Delivering training to supervisors on new systems and processes. Contributing to the development and implementation of new Putty system.

Developing the quality of interviewers and having a close relationship with the recruitment team.

Liaising with our other centres to ensure smooth control of complex projects is maintained.

Organising detailed team who can run a successfully multiple projects in a fast-paced, rapidly changing environment, whilst keeping abreast of changes in the industry.

Scheduling and managing deliverables from the first stage till the last stage to ensure that all staff understands the requirements of a fast paced industry.

Purchasing office equipment and ensuring the correct levels of products & equipments.

Perspective Research Service is a data collection agency that provides top quality service, speedy turnarounds and our famous ‘can-do’ approach to the toughest assignments.

Field Services Supervisor skills (2003-2005)

Supervising teams across qualitative and quantitative projects, including B2B, consumer and Government polls.

Allocating resources to projects to ensure they were delivered within time frame and budget constraints.

Implementing productivity targets – ensuring deadlines are adhered to.

Leading project briefings explaining the methodology involved and advising clients on any anticipated issues.

Monitoring the quality of work being carried out and ensure that it meets the required industry standard.

Dwyer Plc-is a leading investment and development group with a proven, extensive track record of property management across all real estate sectors in both UK & European markets

Accounts Assistant (2001-2003)

Ensuring that invoices are sent out to the right company.

Creating a database to ensure Companies invoices are sent out correctly and on time.

Telephoning clients to ensure that payment are made on time

Creating a payroll database to ensure that employees are paid.

Producing monthly accounts.

Professional Skills

Microsoft skills (Excel, Outlook, Word, Database)

Fire Safety Trained

First Aid Trained

Health and Safety Trained.

Education /Qualification

BA in Business, Marketing and Advertising (2:1)

HND in Business and Finance (Distinction)

GNVQ Business and Finance (Distinction)

11 GSCE Grade (A-C)

Interests I have worked on various community radio stations as a presenter, I’ve DJ and presented at events/concerts. I take an active role in my technical work with my Church this includes filming and ensuring smooth running of the sound system.

References References are available on request.



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