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Customer Service Sales

Jasper, Indiana, 47546, United States
October 24, 2016

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Caterina De Carolis

Phone : 003**-********* e-mails:

Address: Apt 41 Gloucester Square Railway street Dublin 1 Nationality: Italian

Linkedin site

Work Experience

Sales Support-Renewal Quoter -Appliance Team

IBM- Damastown Industrial Estate Dublin 15

April 2016 – Present

• Generating quotations by looking at existing contracts and applying any additional costs if necessary.

• Providing special documentation to support special bid request.

• Providing assistance to Sales by accessing old contracts on the system.

• Obtaining approvals for non-standard payment terms, bank guarantee and pre-payment.

• Updating the in-house system with customers details- customer contacts.

• Providing re-quotes based on negotiations.

• Generating the customer contract.

S&G Sales support-Renewal Quoter

IBM-Damastown Industrial Estate Dublin 15

November 2010 – April 2016

• Generate quotations and looking at existing contracts and applying any additional costs if necessary

• Raise requests for new IBM & SAP customer number if required

• Provide assistance to Sales by accessing old contracts on the system

• Obtain approvals for non-standard payment terms from Country Customer Fulfilment Officers who work within IBM

• Filing invoices

• Providing requotes based on negotiations.

• Raising credit check request for direct customers

• If pre-payment guarantee is required informing sales teams and raising requests to Customer Fulfilment for pro-forma invoice generation

• If bank guarantee is required informing sales of the requirement

Account assistant

Whirlpool Corporation- East point Business Park Fairview Dublin

May 2010 – October 2010

• Processing invoices according to the USA GAAP and the Italian code regulation

• Checking the tax code for the invoices is correct

• Processing credit transfer and cheques. As well as credit notes through the use of Sap

• Receiving phone calls and emails

• Processing intra for the European market using Miro

• Filing invoices

• Helping out sometimes the French team

Customer service representative

SDI Southern Dental Industry - Block 8 St Johns Court, Swords Road, Santry, Dublin 9

September 2009 – December 2009

Processing orders regarding medicines and machinery equipment,for Dental Companies private

Organising orders collection by DHL or DPD.

Solving customers complaints.

Working for the Italian and French team

Answer customers queries through phone inbound e-mail and fax.

Credit Collection

Processing Payments such as delivery notes, invoices, cheques, direct deposit credit card through the use of Sap and Excel

Custoemer Service Representative Open value team

Accenture (Microsoft) - The Atrium Building, Block B, Carmanhall Road, Sandyford,, Dublin 18

March 2009 – July 2009

Develop data entry and displaying Microsoft discounted price to the customers through internet research.

• Use of SAP system

• Answer customers queries through inbound e-mail

Researcher within the fixed income Department

nteractive Data (Financial Times) Park House 195 North circular Road Dublin 7

August 2008 – February 2009

Collecting data through different sources and release prospectus following daily target

• Written report about the customer service quality.

• Release prospectus following a daily target regarding different types of interest rate such as Zero Coupon, Fixed Rate, Floating Rate with Euribor and Libor, Index linked interest call option and so on.

• The position required to be flexible and undertake some other works as many being assigned by the company from time to time.


October 2012

Top Gun Certificate (IBM Certificate)


BA (Hons) Media & Marketing degree

(Liverpool John Moores University) D.B.S. Dublin Business School Aunger street Dublin 2


Ashfield College Dublin Ashfield College Dublin


D.B.S. Dublin Business School Aunger street Dublin 2

Diploma in Marketing Advertising, Public Relations Sales and Sales management


Secondary School (High School)

Liceo linguistico specialized in foreign languages: English, French and German


Personal skills and competences


Fluent in English and French. Native Italian

PC skills

Good working knowledge of Excel and Word, SAP, Lotus, Oracle Esos

Personal skills

Excellent in problem solving, ability to work very well even under pressure, very good at dealing with people

from different social backgrounds. Trustworthy and reliable.

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