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customer care executive, analyst

Chennai, Tamil Nadu, India
October 24, 2016

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Name: Micheal Bosco Email:

Mobile: 887*******/984-***-****


Seeking a challenging job in an esteemed organization that will challenge my skills and

Utilize my analytical and problem solving abilities where I can learn and garner knowledge.


Ability to work independently.

Willingness to walk the extra mile to achieve excellence.

Exceptional execution skills for complex tasks.


Basic Knowledge in MS Office

Experience in SAP ERP 6.0 (Employee health and safety functionality)

Interest in Visual Basic and DBMS.


BCA : Don Bosco College, Periyar University.

12th (P.U.C) : St Antony’s Hr Sec School.

10th (S.S.L.C) : St Joseph High School.

Career Summary:

6 months of working experience in Eureka Forbs as a Sales Executive, selling Security System Products.

Specialist in Siemens Information Systems Ltd from May 2011 to March 2014.

Process Detail in Siemens:

Log in customer complaints & issue a complaint number or Ticket in Service 007 Tool and SAP(AP0).

Transfer the breakdown calls of higher modality to Uptime Support Centre,

Assign Engineers based on criticality and Releasing dispatch task for engineers,

Part ordering from Germany, Singapore(Via SAP)

Sending mails to Commercial for Contract issues

Update Service reports in Spiridon

Create / maintain data base in Spiridon

Other Responsibilities:

Responsible for preparation of process notes, Standard Operating Procedure, etc. as and when required.

Responsible for desk side training for new joiners for few Sub processes.

Trainings Attended:

SCMS Cross Function SAP training

Yellow belt online training


I have Completed Yellow belt project, which has helped our Process move into the next level.

Work Experience at Ocwen Financial Solutions Pvt Ltd:

Length of service : April 2014 – July 2016

Role : 1. ARM Process Associate.

2. Analyst -Mortgage Insurance and Conventional Claims

Domain : Domain Banking Financial Services & Insurance (BFSI).

Roles / Responsibilities at Ocwen:

ARM Process Associate:-

Complete Loan Verification (Fixed, Balloon, NEGAM, ARM and OPT loans).

Verification, Calculation and Updating the Pending Changes in the Real Servicing.

Calculation of interest and Principle amounts.

Verification of Loan Modification terms and Amortization of loan term.

Validation of loans and QC.

Creating of workflow by validating different resolution on loans.

Responsibility for Quality Control of the process.

Handling mailbox.

Training job process for the new joiners.

Processing to file a claim:

Identification of potential expenses and gathering of required documentation to file a claim with the MI Carrier.

Timely submission/ QC of claims and follow-up.

Completion of claim filing, document audits to substantiate claim amount and completion of any projects given by the BU management in a timely manner.

Work with co-workers to assist in achieving team and department goals.

1)Denials Review and Re-Submission and QC:

Resolve denied claims by working with MI Carriers, Ocwen’s Investors and internal Business Units

Find the reason for the denials/Complete review of each line item for respective expense claimed- which was denied and take corrective actions in order to get paid.

Provide feedback to the servicing areas ordering/paying for these expenses in order to assure that expenses are incurred in line with expectations and what is billed can be 100% recovered.

Quality check of Denials Review and Re-submission.


Date of Birth : 26/05/1989

Marital Status : Unmarried

Nationality : Indian

Father Name : Madhalai Muthu

Hobbies : Listening music, Traveling, Surfing net and cooking

Languages : English, Kannada and Tamil

Address : # 904 bennes villa, Opp to Madura Garments,

Patel layout, Begur, Bangalore-560068


I hereby declare that the information provided by me is best and true of my knowledge.

Date: 22/10/2016 Yours truly

Place: Bangalore Micheal Bosco

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