JYOTI GHAI

**, ********** **** ******, *** *NL 077******** acw7ec@r.postjobfree.com

Objective

A highly organized and detail orientated Project manager with 10 years of experience in Telecom, Mobile and Education Industry. Excellent negotiator and influencer and able to operate at all levels.

Key Attributes

Sourcing

Commercial negotiation

Supplier management

Market analysis

Contract creation

Risk management

Financial and business justification

Experience

Feb 2016 – June 2016

IT- Manager (PMO) Indus Towers Limited(Telecom)

Indus Towers, the country's largest telecom tower company, offering passive infrastructure services to all telecom operators and other wireless services providers such as broadband service providers.

•Successfully managed and coordinated with all stakeholders, across the enterprise and across regions to ensure that project deliverables were delivered on time.

•Managed tender processes, Draft and QA tender documents, coordinate responses from the market to tender opportunities, manage tender evaluation and Manage contracts database

•Implementation of Automation project in agile environment for 2000 users. Duration: 5 months, Budget: 1 million GBP

•Presented weekly Reporting dashboard of ERP solution of HR system named People Connect to CIO and Regionals directors.

•Developed and controlled the project plan; including resource and duration planning, schedules, risks, milestones, communications, project meetings, project tracking and progress problem reporting. Maintained project management tracking software. Proper planning and monitoring reduced costs, risks, and time-to-market

Dec 2012 - Jan 2016

Project Manager (Transversal Business Analyst) Orange Business Services (Telecom)

Orange Business Services, the business services arm of Orange S.A. offers integrated communications products and services to global enterprises in cloud computing, unified communications and collaboration

•Responsible for developing the organization’s procurement strategy, policy and procedures and providing support to staff in their implementation. Development and implementation of key contracts.

•Vendor Performance Management

•Actively able to manage interactions with vendors for mutual win-win solutions to challenges.

•Developed and controlled the project plan. Ensured adherence to quality standards and project deliverables. Standardizing and implementing quality improvements increased Client Satisfaction Surveys by 28%.

•Working experience in Agile environment (Use case creation, TDD, BDD).

•Implemented ERP solution of HR system with a team of 25 people.

Aug 2011 - Dec 2012

Assistant Product Manager Educomp Solution Limited (Education)

•Increased sales and enhanced reputation by project managing strategic, enterprise-level clients. Served as liaison between the company and client in order to ensure that all targets and requirements were met.

•Directed the first Train-the-Trainers program for enterprise-level clients. A comprehensive product and technical training program, reducing support calls by 25%.

December 2010 - July 2011

Business Analyst RapidSoft Technologies (Mobile, Telecom)

•Lead consultancy for assigned projects and Translate business understanding into process designs assuring customer standards & industry frameworks.

•Good knowledge of various project planning and business analysis tools (Visio, MS Project, JIRA, Gantt Chart, Presentations, Excel).

December 2010 - July 2011

Sr. Process Designer Tech Mahindra Limited (British Telecom)

•Defining Customer Expectations, Process & Solution stories using STORM and Plan Matrix, Use Case Diagrams in ARIS.

•Client Management – understanding work scope, setting client expectations, maintaining communication flow and taking feedback.

Professional Qualification

•Oracle Certification, Six Sigma (Green Belt), SCJP 6, PRINCE2® Practitioner/Foundation Certified, ITIL Certified

•Trained PMP/Agile PMP

Education

•Completed Bachelor of Information Systems (BIS. Hons.), a 4-years degree course from Indraprastha University with an aggregate of 82.5%.

•Master of Computer Application (MCA) 2006, degree course from University School of Information Technology with an aggregate of 77%

•Post Graduate Diploma in Business Administration (PGDBA International Business) 2006, Symbiosis Centre of Distance Learning with an aggregate of 65%

Awards and Acknowledgments

•Recipient of “Pat on the Back” on the spot excellence Award in BSS” for Q4 in FY 2009-10

• Hold the credentials for receiving “Best Team Member Award” in BSS for Q2 in -FY 2008- 09

•Recognized as ‘Rising Star’ in BSS – Revenue Assurance team in FY 2007 -08

•Cookies and 2 Star Awards in Orange Business Services during 2013-14

Hobbies

•Singing, Dancing and Travelling.

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