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Customer Service Manager

Location:
Dubai, Dubai, United Arab Emirates
Salary:
5000 AED
Posted:
October 24, 2016

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YSALLI SHAHIRA S. COLADA

Salah al din, Dubai, UAE

acw7e3@r.postjobfree.com

052*******

CAREER OBJECTIVE:

To jumpstart my chosen career while utilizing my knowledge and skills with the intention of growing professionally and personally, and at the same time contribute to the overall growth of the company I will be working with.

WORK EXPERIENCES:

Mazaya International General Trading

Al rigga, Deira Dubai-UAE

August 20,2015-present

Position: Secretary/Personal Assistant of the manager

Duties and Responsibilities

Call owners of businesses for sale or looking for partnership.

Gather as much as relevant details about the status of the business.

Make a summary to have briefing to my boss before meeting the other parties.

Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports.

Maintained office scheduling and event calendars.

Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.

Set up and handled incoming mail and office filing systems.

St. Paul’s Hospital of Iloilo, INC

General Luna Street, Iloilo City, Philippines

November 17 2014- February 06, 2015

Position: Cashier

Duties and Responsibilities

Inquire from clients certain information needed to enable to access hospital bills

Receive cash, check or completes credit-card charge transactions

Count money to verify amounts and issues receipts for funds received

Issue change

Compare totals on cash register with the amount of currency in register to verify balances

Prepare daily cashier’s report and forward cash collector and accountant for internal auditing

Position: Doctor’s Professional Fee Releaser

Duties and Responsibilities

Greet doctors or secretaries and provide service they need

Ask for doctor’s name to be able to look for their folders which contains their designated check and check disbursement vouchers

Record check numbers and secure doctors’ or secretaries’ signatures before releasing to avoid future problems

Sort and file all check disbursement vouchers

Ensure the management of checks that are ready for releasing

Iloilo Days Hotel

The Atrium General Luna Street, Iloilo, Philippines

November 27, 2012- February 02, 2013

Position: Hotel Front Desk Clerk

Duties and Responsibilities

Greet guest when they arrive

Ask if guest have prior booking

Manage the registration process

Ask for identification and ensure that they provided information are accurate

Handle check-ins and check-outs appropriately

Take calls and provide information and transfer calls

Manage accurate accounting of all rooms

Provide guests with room keys and call for bellboys

Take reservations over the telephone, through on emails and in person

Answer queries regarding the hotel’s services, charges, dinning facilities, sport facilities and travel directions

Refer guest to appropriate departments to resolve complaints or provide suggestions

Compute bills and take payments

Provide guests with directions around the hotel

Contact housekeeping and maintenance departments when a problem is reported

Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Position: Cash Disbursement Assistant

Duties and Responsibilities

Receive and gather billing vouchers from different departments

Validate the data projected in billing vouchers

Issue the check to the companies’ designated accounts

Release to the companies check collectors or deposit their designated bank accounts

SOFTWARES:

MYOB Accounting Software

SAP Accounting Software

MS (Office,Excel, Access, Word, Powerpoint)

EDUCATIONAL BACKGROUND:

Tertiary: University of San Agustin Iloilo

Course: Bachelor of Business Administration major in Accounting Technology

Duration: June2011 – April 2015

Secondary: Colegio de las Hijas de Jesus

Course: High School

Duration: June 2006– March 2011

PERSONAL DETAILS:

Birth Date: November 26, 1994

Birth Place: Iloilo City

Citizenship: Filipino

Marital Status: Single

Gender: Female

Height: 5’5

Weight: 60 kg

Language: Filipino, English



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