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Receptionist/Admin Assistant

United Arab Emirates
October 24, 2016

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Christine Sta.Ana Villaflor

Hilal Abdulla Saeed Bldg.

Flat 312, 318-45A Karama St.

P.O. Box 1518, Dubai


Career Objective:

To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skills and knowledge and ready to learn new things.


Experience with business applications software (Word, Excel, PowerPoint, and Outlook).

Skilled in internet search and e-mail processing.

Self-starter with excellent interpersonal and communication skills.

Ability to work independently with high initiative and has the ability to get to the heart of critical issues quickly.

Superior organizational skills with the ability to prioritize and multi-task.

Exercise good judgment and discretion in dealing with confidential matters.

Customer service oriented with the ability to create a positive impression of the division while responding to customers.

Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.


October 2015 – Present United Safety International FZ 3rd Floor Block A, Rm 305-309

Office Park Bldg, Dubai Media City

PO Box 500582 Dubai, U.A.E.


Receptionist/Admin Assistant

Answer telephone and direct calls to appropriate departments.

Greet and welcome guests to the office and inform employees of arrival.

Maintains security by following procedures, monitoring logbook and issuing visitor badges.

Process and accept courier packages, sort and distribute incoming mail/couriers/faxes.

Provide office supplies (stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price.

Interact with senior level individuals on a variety of confidential activities in a diplomatic manner.

Maintain a high level of awareness of the Executive Team’s activities in order to proactively anticipate their needs.

Coordinate travel arrangements including flights, train, hotel, vehicle, etc. for the executive team and other company representatives as required.

Compile reports on behalf of the Executive Vice President for the Executive Group.

Interprets and adapts guidelines, including unwritten policies, precedents and practices that are not always completely applicable to changing situations.

Schedule appointments, take and transcribe notes and dictation and composes letters and memoranda from dictation, verbal direction or from knowledge of company policy or procedures for signature.

Conduct research, compile data and prepare papers for consideration and preparation for the Executive Group.

Uses considerable judgment and initiative to determine the approach or action to take in non-routine situations.

Reads and routes incoming email

Manage the flow of information and documentation with confidentiality and urgency.

Assists the Team with the coordination and tracking of Key Performance Indicators and monthly reviews of what was completed and accomplished.

Liaise with other departments within the company on the Executive Group’s behalf as requested.

Research source and purchase various items and services as required by the Team.

Actively involved in bid preparations.

Prepare agendas, presentations and other material and make arrangements for management meetings.

Attend meetings as requested.

Act as an interpreter as required.

December 2011 – October 2015 JA Resorts & Hotels

JA Jebel Ali Golf Resort

Spa & Salon Department

PO Box 9255 Dubai, U.A.E.



Welcome guests and answer all enquiries observing set standards in a professional manner representing the high standards of the department.

Answers the telephone in a professional manner and assist guests with any questions.

Assist with administrational duties such as purchasing, receiving and inventory reporting.

Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintain the general filing system and file all correspondence.

Follow reception opening and closing procedures.

Takes reservations for internal and external guests.

Maintain the cleanliness and hygiene of the reception desk and reception retail area.

Handling daily and monthly revenue reports.

Maintain a complete knowledge of the treatments, products and special services/promotions that may be offered at the time.

Ensure client consultation records (release forms) are completed in order for therapist to conduct a thorough screening prior to commencing the treatment.

Coordinate all relevant information to the booking schedule in a neat organized manner to maximize treatment revenue and guest satisfaction.

Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

Ensure accuracy in all matters of logged information and liaise with Spa Head Receptionist/Spa Supervisor/ Spa Manager so that all appointments are dealt with efficiency.

Take care of reception equipments and report all breakages or maintenance requests. December 2008 – December 2011 BORDERS Bookstore

Emirates Mall

Almaya Global LLC

PO Box 8476 Dubai, U.A.E.


Customer Service Associate

Deal directly with customers either by telephone, electronically or face to face.

Offering advice and recommending books when needed.

Provides excellent customer service for all customer needs and purchases.

Organize books according to defined categories (children books, travel, fiction, nonfiction).

Obtain and evaluate all relevant information to handle inquiries and complaints.

Processing customer orders, special orders and book reservations.

To receive requests for special orders and contact customers regarding arrival or delay; convey information regarding special orders to buyers.

Communicate and coordinate with internal departments. December 2006 – December 2008 National Book Store Inc. Bestsellers Branch

Robinsons Ortigas Philippines

Customer Service Associate

Acknowledging, greeting and treating customers in a respectful and professional manner.

Processing cash and sales transactions accurately.

Answering telephone and in-person queries.

Maintaining the customer service area including counters, shelves and floor.

Processes all in-coming orders including on-line orders for in stock or special orders for non-stock items.

Knowledgeable in all bookstore computer programs and being able to provide information on course books, general books and general merchandise.

April 2003 – January 2005 ADVOCACY Informative and Educational

(Weekly Newspaper)

Antipolo City, Philippines

Secretary / Data Encoder

Greet visitors and callers, handle their inquiries and direct them to the appropriate persons according to their needs.

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management and other applications.

Locate and attach appropriate files to incoming correspondence requiring replies.

Make copies of correspondence and other printed material. .

Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

Learn to operate new office technologies as they are developed and implemented. ACADEMIC BACKGROUND

Tertiary ACCESS Computer College 2000 – 2002

Quezon City, Philippines

Computer Secretarial (Diploma Course)

Secondary Marikina High School (Main) 1996 - 2000

Concepcion Uno, Marikina City Philippines

Primary H. Bautista Elementary School 1990 - 1996

Concepcion Uno, Marikina City Philippines


Date of Birth: June 18, 1983

Age: 32 years old

Gender: Female

Civil Status: Single

Citizenship: Filipino

Height: 158cm

Weight: 106lbs

Visa Status: Residence (Freezone)

UAE Residency Expiry: September 11, 2018

I hereby certify that all information written here is true and correct to the best of my knowledge and belief. CHRISTINE S. VILLAFLOR


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