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Customer Service Home Health

Saint Petersburg, Florida, United States
October 25, 2016

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Resume of: Michelle Sigmund

Phone: 727-***-**** Email:

Employment Experience:

Ceridian- Consumer Support Specialist June 2016-Present Fast paced inbound/outbound call center position answering payroll and retirement benefit inquiries along with processing payroll, enrolling new employees in 401k and bonus programs. Ceridian is a 3


party full service vendor that processes workers compensation claims and provides services to store payroll documentation.

Skybridge Resources- Assigned to Raymond James January 2016-June 2016

(Temporary Position) working as Processor for the New Accounts Dept in the Retirement Financial Services division. Process incoming IRA documentation with other retirement products for Raymond branch banking services. Inbound and outbound call center for customers and for the bank employees.

Pay-Plus Solutions November 2014- June 2015

QA Specialist-I Monitor inbound and bound customer service calls on a daily basis. Document and calibrate calls and report information to upper management. Create new documentation for the department, complete follow up calls for the Credentialing department and document files for each provider. Set up new training program for customer service new hires. Supervised 10-15 employees on the Customer Service team and coached them to provide excellent customer service.

Matrix Medical Network April 2012- June 2013

Member Scheduling Specialist. Inbound and outbound calls to Medicare and Medicaid participants to set up in-home health assessments for several large medical insurance companies. Worked in scheduling appointments for members, set up schedules for the nurses and provided them with the information needed for their assessments. Fast paced call center environment where I was one of their top employees.

George Haseltine Plumbing 2000-2012

Licensed Journeyman Plumber. Sales, service and repair of residential plumbing fixtures, new construction and remodels.


Keiser University- Clearwater, FL. Currently enrolled in classes to complete my BS degree in Business Administration/Finance.

Indiana University at South Bend. Completed 85 credit hours in Business Administration. Excellent References Available

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