Michele Jacks
San Antonio TX 78217
acw765@r.postjobfree.com
OBJECTIVE: To obtain a career opportunity that will exercise my experience and present new challenges, while creating further potential for professional growth.
AVAILABILITY: Permanent, full-time employment
EXPERIENCE:
CAPROCK HEALTH PLANS, San Antonio TX Nov 2015-Aug 2016
Eligibility Specialist
Assist current and prospective clients with all of their inquiries and needs
Analyze all electronic enrollment and associated documents
Maintain efficiency and accuracy with member records
Receive, prepare and maintain monthly billing reports for clients
Multi-tasks aforementioned duties while making records time responding to pool of email requests
VILLAS AT VENTANA, San Antonio TX May 2015-Nov 2015
Leasing Agent
Assisted manager with running a multi-family property
Assisted prospective tenants with all application processes
Assists residents with property policies and procedures
Maintain efficiency and accuracy with leases, documents, daily notices
Prioritize and assign work orders by emergencies, urgencies, and non- emergency to maintenance department staff
Answer multi-line phones, responsible for property marketing and advertising
PEARLE VISION, San Antonio TX May 2014-May 2015
Optician
Advise patients with appropriate eyeglass selections
Analyzed various insurance benefits to maximize patient purchases
Ensured efficiency and accuracy with orders, invoices and shipments of all purchases
Received, prepared, repaired and or adjusted eyewear per customer needs
Answer multi-phone lines, assist with setting appointments, insurance authorization
EYEMART EXPRESS, San Antonio TX Sep 2013-May 2014
Optician
Advise patients with appropriate eyeglass selections
Analyzed various insurance benefits to maximize patient purchases
Ensured efficiency and accuracy with orders, invoices and shipments of all purchases
Received, prepared, repaired and or adjusted eyewear according to customer needs
PARTNERS IN VISION, Philadelphia, PA Mar 2011-Aug 2013
Office Manager/Optician – Company Closed
Advise patients with appropriate eyeglass selections
Analyzed various insurance benefits to maximize patient purchases
Ensured efficiency and accuracy with orders, invoices and shipments of all purchases
Received, prepared, repaired and or adjusted eyewear according to customer needs
Maintained all ophthalmic stock
FAMILY VISION, Lansdale, PA Jul 2010-Mar 2011
Lab Technician/Optician
Advise patients with appropriate eyeglass selections
Analyzed various insurance benefits to maximize patient purchases
Ensured efficiency and accuracy with orders, invoices and shipments of all purchases
Received, prepared, repaired and or adjusted eyewear according to customer needs
Maintain all stock of ophthalmic lenses, contacts, lab supplies, edge lenses and fabricated glasses
NATIONAL VISION, INC, Various locations Jul 2008-Dec 2009
Optician
Advise patients with appropriate eyeglass selections
Ensured efficiency and accuracy with orders, invoices and shipments of all purchases
Received, prepared, repaired and or adjusted eyewear according to customer needs
Followed up on sales orders, appointments, customer service calls, etc.
MANN BRACKEN, LLC, Atlanta, GA Oct 2007-Jun 2008
Arbitration Administrative Assistant – COMPANY CLOSED
Document all emails and hardcopy mail from National Arbitration Forum into CP System
Annotate scheduling of doc-hearings and pending docs
Order media via corresponding spreadsheet thru company liaisons
Receive, collate and annotate all files, email and mail hardcopy of statements
End all closed, dismissed, or paid files and preparing spreadsheet of such to correspondents
MASONIC HOME OF NEW JERSEY, Burlington, NJ Feb 2004-Sep 2007
Activities Assistant
Manage, schedule and create activity calendar for retired citizens in nursing home
Responsible for 30 residents and their daily activity needs to enhance life value
Report stats on individuals on state mandated documents
KANCO SYSTEMS, Norcross, GA Jan 2003-Jan 2004
Office Manager – COMPANY CLOSED
Managed a staff of 6 employees in a trucking system environment
Responsible for all customer service correspondence
Oversee all accounts receivables/payables-attendance, company policies and procedures
PRINCIPAL RESIDENTAL MORTGAGE, Atlanta, GA Jul 2000-Dec 2002
Automated Underwriter Specialist/Administrative Assistant – COMPANY CLOSED
Answered and routed 500 switchboard calls per day
Reviewed and processed loan requests
Increased overall processing efficiency by 25%
Maintained data entry requirements for underwriting department
Managed purchasing of supplies for 50 person office
MURPHY USA, Chattanooga, TN Mar 1999-Jun 2000
Retail Store Manager
Managed staff of 7 employees in retail environment
Exceeded all quarterly sales objectives while increasing annual sales by $240K
Responsible for payables and receivables
Maintained all inventory and scheduling for hourly associates
Fabricated promotional displays for store front
EDUCATION AND TRAINING:
1976-1980 Pemberton Township High School, Pemberton, NJ
Business Math; Office Practice I & II
Advanced Keyboarding (50 wpm; 13,000 ksph)
Entry level accounting/reconciliation
Software Expertise
Windows 98-Present
Excel
Word
Outlook
Power Point
Collection Partner
Publisher
QuickBooks
File Maker Pro
Blue Moon Leasing Software
GBAS
AS400 database