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Customer Service Manager

Location:
San Antonio, Texas, United States
Salary:
14.00
Posted:
October 25, 2016

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Resume:

Michele Jacks

**** ********** **. #***

San Antonio TX 78217

609-***-****

acw765@r.postjobfree.com

OBJECTIVE: To obtain a career opportunity that will exercise my experience and present new challenges, while creating further potential for professional growth.

AVAILABILITY: Permanent, full-time employment

EXPERIENCE:

CAPROCK HEALTH PLANS, San Antonio TX Nov 2015-Aug 2016

Eligibility Specialist

Assist current and prospective clients with all of their inquiries and needs

Analyze all electronic enrollment and associated documents

Maintain efficiency and accuracy with member records

Receive, prepare and maintain monthly billing reports for clients

Multi-tasks aforementioned duties while making records time responding to pool of email requests

VILLAS AT VENTANA, San Antonio TX May 2015-Nov 2015

Leasing Agent

Assisted manager with running a multi-family property

Assisted prospective tenants with all application processes

Assists residents with property policies and procedures

Maintain efficiency and accuracy with leases, documents, daily notices

Prioritize and assign work orders by emergencies, urgencies, and non- emergency to maintenance department staff

Answer multi-line phones, responsible for property marketing and advertising

PEARLE VISION, San Antonio TX May 2014-May 2015

Optician

Advise patients with appropriate eyeglass selections

Analyzed various insurance benefits to maximize patient purchases

Ensured efficiency and accuracy with orders, invoices and shipments of all purchases

Received, prepared, repaired and or adjusted eyewear per customer needs

Answer multi-phone lines, assist with setting appointments, insurance authorization

EYEMART EXPRESS, San Antonio TX Sep 2013-May 2014

Optician

Advise patients with appropriate eyeglass selections

Analyzed various insurance benefits to maximize patient purchases

Ensured efficiency and accuracy with orders, invoices and shipments of all purchases

Received, prepared, repaired and or adjusted eyewear according to customer needs

PARTNERS IN VISION, Philadelphia, PA Mar 2011-Aug 2013

Office Manager/Optician – Company Closed

Advise patients with appropriate eyeglass selections

Analyzed various insurance benefits to maximize patient purchases

Ensured efficiency and accuracy with orders, invoices and shipments of all purchases

Received, prepared, repaired and or adjusted eyewear according to customer needs

Maintained all ophthalmic stock

FAMILY VISION, Lansdale, PA Jul 2010-Mar 2011

Lab Technician/Optician

Advise patients with appropriate eyeglass selections

Analyzed various insurance benefits to maximize patient purchases

Ensured efficiency and accuracy with orders, invoices and shipments of all purchases

Received, prepared, repaired and or adjusted eyewear according to customer needs

Maintain all stock of ophthalmic lenses, contacts, lab supplies, edge lenses and fabricated glasses

NATIONAL VISION, INC, Various locations Jul 2008-Dec 2009

Optician

Advise patients with appropriate eyeglass selections

Ensured efficiency and accuracy with orders, invoices and shipments of all purchases

Received, prepared, repaired and or adjusted eyewear according to customer needs

Followed up on sales orders, appointments, customer service calls, etc.

MANN BRACKEN, LLC, Atlanta, GA Oct 2007-Jun 2008

Arbitration Administrative Assistant – COMPANY CLOSED

Document all emails and hardcopy mail from National Arbitration Forum into CP System

Annotate scheduling of doc-hearings and pending docs

Order media via corresponding spreadsheet thru company liaisons

Receive, collate and annotate all files, email and mail hardcopy of statements

End all closed, dismissed, or paid files and preparing spreadsheet of such to correspondents

MASONIC HOME OF NEW JERSEY, Burlington, NJ Feb 2004-Sep 2007

Activities Assistant

Manage, schedule and create activity calendar for retired citizens in nursing home

Responsible for 30 residents and their daily activity needs to enhance life value

Report stats on individuals on state mandated documents

KANCO SYSTEMS, Norcross, GA Jan 2003-Jan 2004

Office Manager – COMPANY CLOSED

Managed a staff of 6 employees in a trucking system environment

Responsible for all customer service correspondence

Oversee all accounts receivables/payables-attendance, company policies and procedures

PRINCIPAL RESIDENTAL MORTGAGE, Atlanta, GA Jul 2000-Dec 2002

Automated Underwriter Specialist/Administrative Assistant – COMPANY CLOSED

Answered and routed 500 switchboard calls per day

Reviewed and processed loan requests

Increased overall processing efficiency by 25%

Maintained data entry requirements for underwriting department

Managed purchasing of supplies for 50 person office

MURPHY USA, Chattanooga, TN Mar 1999-Jun 2000

Retail Store Manager

Managed staff of 7 employees in retail environment

Exceeded all quarterly sales objectives while increasing annual sales by $240K

Responsible for payables and receivables

Maintained all inventory and scheduling for hourly associates

Fabricated promotional displays for store front

EDUCATION AND TRAINING:

1976-1980 Pemberton Township High School, Pemberton, NJ

Business Math; Office Practice I & II

Advanced Keyboarding (50 wpm; 13,000 ksph)

Entry level accounting/reconciliation

Software Expertise

Windows 98-Present

Excel

Word

Outlook

Power Point

Collection Partner

Publisher

QuickBooks

File Maker Pro

Blue Moon Leasing Software

GBAS

AS400 database



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