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procurement supplier management project managemet service management

Kingsclere, Hampshire, United Kingdom
October 25, 2016

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Sa r anna Rawl i ngs

Telephone: 016**-****** • Mobile: 078**-****** / 077**-****** • Email: Profile

An organised and creative individual with numerous years of experience in successfully developing and maintaining effective relationships with customers, suppliers and colleagues within large corporate businesses and more recently within my own company. Effective in identifying cost saving options and solutions and negotiating agreements ensuring projects, services and products are delivered to the agreed quality, time and cost. Has a collaborative approach and communicates in an open manner across all levels. Professional Experience

Self-employed Floral Designer The Lonsdale Flower Co 2013 to present Owner of a freelance wedding & events floral design company with sole responsibility for

Providing floral designs for weddings and events at various venues primarily across Berkshire, Hampshire and Surrey

Meeting and consulting with prospective clients in order to develop and design installations to meet their vision and budget

Writing and formulating detailed event proposals in Word that detail all design options discussed

Planning, sourcing and liaising with various wholesalers to obtain the best value products for each event, (not necessarily the cheapest) whilst ensuring budget adherence. Excel is used extensively to calculate floral stem count, item cost, prop hire and overall project cost against revenue

Initiating and managing communication with venues to ensure a smooth and timely installation of designs

Delivering all aspects of each event/project ensuring quality and service excellence is provided from start to finish using effective communication and management of client and venue expectations

Providing creative floral services on a freelance basis to other wedding & event floral companies in accordance with their requirements and project brief

Director/Floral Designer (Retail): Eden Belles Ltd 2013 to 2013 Part owner of a floral design company:

Set-up a florist shop within an existing coffee shop in East Horsley, Surrey where expertise in managing the purchase-to-pay process, project and support functions, budgeting and day to day financial management and business planning was put to good use

All aspects of customer service was covered on the shop floor, via email, telephone and face to face enquiries Floral Design Student:

Covent Garden Academy

of Flowers

2012 to 2013

Completed a ‘Level 4‘ floral design course that taught all aspects of floral design including design theory, idea creation, sketchbook and portfolio development, practical techniques, selecting & buying from the wholesale market, costing and time management skills.

Head of Regional Sourcing (CEMEA): VISA CEMEA (UK) Ltd 2008 to 2012 Reported to the Head of Global Sourcing with main responsibilities that included:

Re-organisation of CEMEA supplier management (technology) and procurement functions into a single sourcing function for the CEMEA region

Setting the strategic procurement roadmap across the CEMEA region in line with global strategic direction

Member of global sourcing leadership team with direct responsibility for the development and performance of the London based team of 7 people

Took full accountability for pan CEMEA procurement activity, Main categories included technology, marketing and professional services

Partnered business stakeholders across all business units within CEMEA spread over 13 country offices

Developed strong relationships with both internal and external stakeholders whilst growing the function within the organisation

Budget planning and management for the CEMEA Sourcing team Sa r anna Rawl i ngs

Telephone: 016**-****** • Mobile: 078**-****** / 077**-****** • Email: Key Achievements

Influenced the regional involvement in the enhanced end to end procurement process by introducing training and development for business units across the region. By collaborating with key stakeholders, such as Compliance, training was provided in various guises; presenter led workshops in country and remote, one-on- one training, web-link training and less formal drop-in sessions that resulted in improved exceptions metrics

Led a complex RFP process for the sourcing of a telecommunications integrator to provide a replacement IP MPLS commercial network for the CEMEA geography. Annual recurring charges were reduced by 15% when compared to the incumbent and overall contract negotiations resulted in significant overall cost avoidance as well as the inclusion of a global discount calculator

Enhanced the Procurement function from a group of 3 process driven individuals to a strategic procurement department of 7 which influenced all major strategic programs across the organisation Senior Manager Supplier Management: VISA CEMEA (UK) Ltd 2006 to 2008

New role, following a strategic reorganisation, reporting to the SVP for Payment Technology Services department with responsibilities that included:

Contract management including the review of technology supplier and Visa adherence to contractual terms and conditions. Initiate appropriate discussions to ensure timely rectification of any non-compliance, including the development of Service Improvement Plans (SIP) where required

Effectively manage and co-ordinate with business stakeholders and customers any supplier initiated technology change, ensuring Significant Changes adhere to internal procedures

Assessment and delivery of cost effective technology solutions for the corporate and production business environments, ensuring a ‘best value’ approach is used

Development of respectful, demanding relationships with key supplier executives that enabled effective contract and service management of outsourced IT service delivery partners

Provided leadership, coaching and development of a 4 person team Key Achievements

Initiated and successfully utilised the first use of an E-Auction tool in the region for the purchase of server hardware

Agreed and set suitable KPIs with key stakeholders and suppliers and incorporated into monthly service review dashboards

Negotiated & implemented changes to the existing network set-up in the Middle-East with a more cost effective solution that reduced spend by 15% on an annual basis Network Services Manager: VISA International (CEMEA) 2002 to 2006

Reported to the Head of Payment Services Infrastructure. Key responsibilities included:

Project management for the delivery of a new Commercial IP Network, ensuring most cost effective deployment approach is used in all cases

Responsible for the moves, adds and changes of Member Bank network connections to VisaNet

Execution of a high quality customer service to business units and Member Banks by effectively managing the contract and the supplier’s change control process by coordinating the cross-functional integration.

Service Management for outsourced IT services, suppliers and contracts, including Visa Europe network service desk, Inovant network service desk (USA) and supplier’s UK based service operations, ensuring adherence to agreed SLAs, initiating service improvement plans when required

Development and management of the budget for the PSI department, provided invoice reconciliation and payments in accordance to local procurement policy and tracked actual spend against budget forecast

Development and supervision of two direct reports Key Achievements

Created and maintained a ‘Member Bank’ inventory, providing a ‘League Table’ of network cost -v- network revenue for use in future negotiations

Created a Commercial Price Book that detailed individual network solutions and associated costs for each country within the region

Sa r anna Rawl i ngs

Telephone: 016**-****** • Mobile: 078**-****** / 077**-****** • Email: Operations Service Management Exec:


(Subsidiary of Visa)

1999 to 2002

Part of a two person team, reporting to Operations Service Manager

Liaised with suppliers and internal departments to maximise data centre and VisaNet availability and efficiency, and subsequently improved the customer satisfaction within the EU (Europe) and CEMEA (Central Europe, Middle East & Africa) customer regions

Provided Vendor and Service Management to EU and CEMEA regions including the production of a daily service level and problem report that highlighted incidents and problems

Collaborated with development and operations groups in order to highlight, justify and implement process and application enhancements

Conducted presentations and training of Visa/Inovant specific applications and processes to Inovant, Regional and vendor helpdesk staff

Early Career Includes:

Senior Network Technician: Visa International 1995 to 1999 Technical Operator: Dun & Bradstreet 1993 to 1995

Shift Leader: British Telecommunications PLC 1988 to 1992 Bank Clerk: Midland Bank PLC 1984 to 1988

Qualifications and Professional Development

Extensive use of Microsoft applications; Outlook, Excel, PowerPoint, Project, SharePoint, Visio and Word Oracle and Ariba trained

Social Media for Florists – one day workshop run by Rona Wheeldon and Fiona Humberstone ITIL Fundamentals Certificate in IT Service Management ITIL Service Level Management

Leadership Excellence (Visa In-house training consisting of 4 modules over 8 days) INSEAD Leadership Development Program at INSEAD Business School, Singapore Negotiation Skills Best Practice at The Negotiation Academy, Europe Ltd

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