Tiffany Levenberry

** *********** **. #*

S.W. Washington D.C. 20032

301-***-****

(E-Mail- acw72e@r.postjobfree.com)

Objective: Seeking an Administrative Assistant / Help Desk Office position that will utilize my 12 year computer experience and strong multi-tasking skills to enhance customer service satisfaction

Education:

TESST College Beltsville, MD

Microsoft Certified Technician June 1997

University of the District of Columbia Washington D.C.

Mortuary Science Jan - 1995 to Dec 1997

High Point High School Beltsville, MD

High School Diploma Beltsville, MD Sept – 1992 to June 1995

Work Experience:

Department of Social Services: Largo MD

Administrative Assistant (intern) 2/2014 – 6/2014

Customer Service

Access Database Mailing Distribution

Answering Phones

Filing and PowerPoint presentations

Lockheed Martin: Washington, D.C.

Help Desk Technician (contractor) 1/2006 - 5/2010

Frontline help desk technician

Assisted users with software applications in various locations in the DMV area

Assisted users with password request for CPU and LAN access in Windows Office applications – PowerPoint, Word, Excel, Access, and remote access.

Assisted in hardware and software installations

Responsible for creating and deleting accounts on the mainframe in remedy, Crystal and LAN

Security Exchange Commissions: Washington, D.C.

SEC Tier 1-2 Computer Support Technician (contactor) 4/2003 – 7/2006

Support nationwide user community of over 3,000 government and contract personnel in the SEC headquarters and metro- regional area

Received monitored and processed requests for computer support in a professional timely manner

Provided integration support for SEC end –user devices, hardware and software, guidance and technical support to peer computer support technicians

Assisted Tier 1 help desk analyst develop user friendly troubleshooting skills to resolve SEC standard software application problems during initial trouble call

Demonstrated consistent professionalism in resolving customer support requests

Coordinated with Tier 2 managers assessing workloads and requirements for overtime work met special projects and unusual heavy workloads

Ensured trouble call tickets were updated with detailed information and call status

Followed-up call tickets with positive closure and customer satisfaction

Responsible for creating and deleting user accounts

Provided workstation hardware and software applications and upgrades to enhance the SEC computers

Troubleshot in the network PC environment using multiple Microsoft Office Software programs

World Bank Group: Washington, D.C.

Computer Information Specialist (temp job) 2/1998 – 1/1999

Back up receptionist handling document revisions taking notes in general session meeting and light computer training

Created PowerPoint presentations for meetings, Excel spreadsheets for budget analysis, Access database for general mailing list worldwide

Internal Revenue Services: Washington, D.C.

Administrative Assistant (contactor) 8/1996 – 2/1997

Scheduled appointments and coordinated events for office staff

Prepared letters / memos for staff and recorded notes during meetings

Maintained office budgets

Prepared travel arrangements for senior staff

Answered telephone calls

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