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Customer Service Management

St. Louis, Missouri, United States
October 25, 2016

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David Harvey

Saint Louis, MO 314-***-****

Management Professional

A Recognized Expert in Logistics and Management with Over 20 Years of Experience

United States Army veteran with a comprehensive background in driving customer and client satisfaction through the delivery of individualized, effective service in a diverse set of environments. A proven track record of empowering teams to succeed through positive leadership and training. Skilled in reviewing current processes before locating and capitalizing upon any areas of improvement.


Customer Satisfaction Business Development Customer Relationships Process Improvement

Team Management Staff Training and Mentorship Cost Reduction Resource Management

Safety Awareness Organizational Skills Time Management Logistics Management


Boeing, St. Louis, MO May 2014 – Present

Tech Pubs Delivery Specialist

Directly oversee all publishing and delivery operations for a highly visible technical publication. Gather all information required to develop technical publications per program requirements and sales orders.

• Minimize the chance of any loss of information through the archiving and maintaining of an in-depth technical data library.

• Empower production and delivery teams to succeed in the delivery of final products by gathering and distributing technical manuals.

FedEx Home Delivery, St. Louis, MO October 2013 –May 2014

Operations Coordinator

Assessed the needs and requirements of scheduled deliveries for developing and implementing daily routes for drivers which focused on efficiency and time management.

• Ensured positive customer experiences throughout negative situations by assisting drivers with any missing or misrouted packages on routes.

• Eliminated any risk of injury or delay during deliveries by spearheading the regular inspection and maintenance of vehicles.

• Championed an environment which promoted safety awareness to empower teams to minimize risk or injury.

• Rapidly adjusted to any changes or delays in the delivery process by adjusting routes and strategies accordingly.

Centene Corp., St. Louis, MO December 2011 – April 2013

Shipping and Receiving Clerk

Received and processed high volumes of USPS mail and UPS/FedEx parcels within a fast paced, time sensitive environment.

• Applied previous experience and expertise to provide staff with in-depth leadership and training.

• Oversaw the success and operations of the supply chain, ensuring the timely completion of all daily operations.

• Developed and successfully implemented an innovative process which reduced shipping costs and created significantly lower monthly corporate expenditures.

• Recognized by management due to track record of providing exceptional service to a wide range of requests from various departments.

FedEx Ground, St. Louis, MO October 2010 – December 2011

Delivery Specialist

Provided top-tier customer service and timely deliveries for a route of over 150 homes, businesses, and locations.

• Acquired company award for safe driving and zero accidents or violations of safety policy.

• Empowered new drivers to succeed in achieving customer satisfaction through comprehensive training and mentorship.

Jed Limousine, St. Louis, MO June 2006 – October 2010


Gathered all customer requirements and expectations prior to delivering safe and comfortable transportation. Ensured each client received a positive, individualized experience throughout the entire service duration.

• Regularly recognized and complimented by customers due to high level of professionalism and customer service.

• Drove retention and future opportunities through the development of customer satisfaction and repeat customers.

• Praised by management for providing outstanding driving and customer service.


Associates of Arts, Business Administration, University of Phoenix, 2011

GPA: 3.86

Personnel Information Management, United States Army

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