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Quality Manager

Location:
Texas, United States
Posted:
October 23, 2016

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RONALD L. STEPHENSON

***** **** **** ****, ******, TX 77378 Mobile: 936-***-****

acw6z7@r.postjobfree.com

KEY AREAS OF EXPERTISE

Quality Assurance

Quality Control

Quality and Safety Standards

Supplier Quality Management

Quality Management Systems

Project and Process Management

Risk Management

Driving Continuous Improvements

Internal and External Audit

Procedures

Corrective Actions

Data Analysis

Root Cause Analysis

Engineering Specifications

Competency Assessment

Problem Resolution

Team Leadership and

Development

Collaborative Relationship Building

Hazardous Waste Management

ISO and OSHA Requirements

Excellent Communication Skills

Astute Attention to Detail

CERTIFICATIONS

ISO 9001-2008 Certified Lead

Auditor

ASQ Mechanical Inspection

Certificate

RELEVANT TRAINING

API Spec Q1, 9th Edition

ISO 9001-2015 Quality

Management Systems

Requirements Fifth Edition

Integrated Management Systems

Management Development

TapRooT® Advanced Root Cause

Analysis Team Leader

Mitutoyo – Advanced Dimensional

Metrology

OSHA Standards for General

QUALITY PROFESSIONAL with extensive management experience and substantial knowledge of quality assurance activities including audits, recommending and implementing corrective actions, providing accurate documentation of statistical reports and ensuring overall compliance. Effectively collaborates with management teams and decisions makers to save time and money on critical projects and meet organizational goals and objectives. Recognized as a leader who motivates, inspires and empowers others to succeed.

PROFESSIONAL EXPERIENCE

WEATHERFORD INTERNATIONAL – 2006 to Present

Provided quality management and quality assurance leadership across multiple facilities in the USA and Canada; addressing performance, continuous improvement and customer satisfaction, and ensuring consistency with industry requirements for all locations.

Created a quality manual and quality procedures designed to meet API Q1 and ISO 9001 – 2008 requirements, and successfully implemented API Product Specifications

- API 11E, API 7K, API 5CT, API 6A and API 7.1.

Standardized processes and procedures and work instructions based on product line and location.

Developed and implemented an effective internal audit process to ensure compliance with API audit standards; planned, conducted, and directed audits of products, processes and the quality management system (QMS) for Artificial Lift Systems (ALS) manufacturing facilities.

Created and maintained quality Key Performance Indicators (KPIs) to continuously improve the QMS at facilities.

Quality Manager – Weatherford ALS, Katy, TX (2015 to Present)

Developed and executed a QMS that reduced previous API audit findings from 13 to 0 in a subsequent audit

Reduced quality escapes to customers from 8 failures per month to 0 by conducting root cause analysis and effectively implementing corrective actions

Oversee a team of 11 quality control inspectors; providing training, coaching and mentorship which resulted in a 50% improvement in competency

Increased Customer Satisfaction Survey scores from 62% to 93% through cross-departmental collaborative efforts

Improved throughput by increasing receiving and in-process inspection efficiencies

Achieved a goal of 100% closure rate for Non-Conformance (NC)

Improved supplier quality and performance through data collection analysis, audits, and corrective preventive action requests (CPARs)

Minimized risk for the business by conducting risk assessments and utilizing Management of Change

Global Supplier, Quality Manager – Weatherford ALS, Houston, TX (2014 to 2015)

Developed and managed all aspects of supplier quality assurance and quality control for the Global Business Unit (GBU)

Facilitated the introduction of new Weatherford quality standards, ECNs, and regulatory changes related to API Q1, API Q2, API 11E, API 11AX, API 19G3, API 7K, ISO and other relevant certifications

Provided administrative support to the global web-based approved supplier system and supplier monitoring in regards to the manufacture/refurbishment of Weatherford products

RONALD L. STEPHENSON Resume – Page 2

Industry

Lean Manufacturing

Geometric Dimensioning &

Tolerancing

EDUCATION

SAM HOUSTON STATE UNIVERSITY,

Huntsville, TX

General Business Coursework

Worked with suppliers to ensure that customer expectations were met

Conducted supplier audits specific to API, ISO and Weatherford requirements

Regularly reviewed management systems and improved the effectiveness in- line with the GBU expectations

Established and supported uniform performance management reporting across the product line to track internal and external quality performance

Conducted external audit training for cross-divisional Quality Department personnel

Quality Manager – Weatherford Ampscot, Nisku - Alberta, Canada (2013 to 2014)

Managed department activities and supervised quality inspections

Oversaw the professional development of 31 employees

Developed and maintained a quality inspection test and record keeping program consistent with national and international standards, regulatory requirements and API and ISO licensing programs

Collaborated with management and customers in planning, scheduling, coordinating and directing the quality program in conformance with customer requirements, engineering specifications and production schedules

Conducted research and investigations on product defects and failures and recommended product, process or quality standards modifications

Implemented API Q1 9th edition, ISO 9001:2008 and API 11E - Quality Management System training and received a API Certificate 11E-0003 for the facility

Developed a calibration system to the requirements of ISO 17025 Product Line Quality Manager – Weatherford ALS, Houston, TX (2011 to 2013)

Developed and applied process controls using statistical methods at appropriate process control points

Analyzed statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product

Reviewed and analyzed quality system results

Quality Assurance Manager – Weatherford Mud Pumps, Magnolia, TX (2009 to 2011)

Develop and implemented a QMS to better meet API Q1 and product specification API 7K

Oversaw the professional development of 13 employees

Administered a continuing quality program to review and analyze the suitability and effectiveness of the program

Implemented CE and ATEX Certification training

Investigated all accidents and near misses

Quality Control Manager – Weatherford Liner Hangers, Huntsville, TX (2006 to 2009)

Participated in the development of inspection and sampling techniques, quality control plans and process control procedures to ensure that the production of finished products met quality specifications

Selected products for testing at specified stages in the production process, and tested products for dimensions, performance, and mechanical or chemical characteristics

Trained quality inspectors to calculate figures and amounts

Facilitated Regulatory Compliance training



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