Customer Service Microsoft Office

Shavonda J. Blair **** Blue Spruce Lane Cincinnati, Ohio 45224 513-***-****

**************@*****.***

Objective- To obtain a position within an established company, in which I am given the opportunity to play a direct role in the unlimited growth & success of the organization/department. Utilize my administrative, marketing, and interpersonal skills with accuracy and efficiency, while being attentive to customer and clients’ needs.

Employment

Cincinnati Children’s Hospital Medical Center February 2009-Present

Division of Developmental Behavioral Pediatrics - Customer Service

Work simultaneously with Centralized Pre-Authorization, Scheduling, and Medical Staff Providers to help resolve issues and communicate the need of families

Provide telephone support for all aspects of customer service for DDBP department staff and physician’s, maintained high volume incoming call rate.

Ensure that necessary data, detailed information and forms are obtained and entered into appropriate system; EPIC

Investigates and resolves customer requests, questions or problems.

Provide adequate patient information to families and connected them to desired departments, services, and/or employees

Ensure immediate attention to family’s needs and concerns while being efficient, courteous, and emphatic

Scott’s BBQ Banquette & Catering February 2008-February 2010

Shift Leader

Monetary handling, balancing end of shift financial reports and catering reports.

Responsible for receiving all inbound and making outbound calls for order placing to include consulting customers with large catering orders

Responsible for training new FOH employees on customer service awareness

Troubleshooting and problem solving unsatisfied customers

Working VIP Special Event functions outside of restaurant

Oversee the operation of restaurant and culinary staff in the absence of Management

Great American Ball Park & Sports Services April 2007-January 2008

Supervisor

Oversee the operations of a high volume concession stand

Reconciling and balancing of nightly financial audit reports.

Resolve customer conflicts

Trained and orientated staff on customer services awareness and SAFE food handling

Order inventory supplies for concession stands

Berkeley Premium Nutraceuticals April 2007- July 2007

Telephone Representative

Record accurate detailed records of each customer account

Answered and responded to large volume of inbound calls

Provide customer with product and service information

Identify and resolve customer issues

Deveroes Clothing Store November 2005- March 2006

Cashier

Assistance customers with purchases and offer suggestive sale

Monetary Cash handling experience

Daily store maintenance

Regency Village Nursing Facility January 2004-November 2005

Activity Coordinator

Plan organize and facilitate mental capacity activities for the elderly

Monitor the progress of individual elderly participation on a daily basis

Consult and counsel with families on progress reports of their loved ones

Perform various office and administration duties as assigned by the director

Bureau of Motor Vehicles March 2001- October 2003

License Clerk

Register vehicles in compliance with the State of Ohio

Reconciling and balancing of nightly financial audit reports.

Administer visual pre driving exam test

Worked in high volume fast pace environment

Notarized documents and forms (Notary Public)

Education

1994-1997 Aiken High School, Cincinnati, Ohio

1998-1999 University of Cincinnati, College of Business, Cincinnati, Ohio

2004-2006 Cincinnati State, Business Management, Cincinnati, Ohio

Computer Knowledge

EPIC

Microsoft Office Professional, Word, Power Point, and Excel

Macro’s Terminal Systems

Matrix Software Systems

References available upon request

Contact this candidate