Kevin N. Hicks

*** *********** ** *** **

601-***-****

acw6yw@r.postjobfree.com

Executive Summary

Objective

To secure a position as a public relations / human resource manager in order to utilize my administrative, marketing, and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal oriented environment for the entire professional team on board while maintaining extensive customer loyalty

Professional Experience

Neighborhood Assistance Corporation of America

(Mortgage Consultant) 40hours 2/2016-Present

Support and enthusiastically engage in NACA’s advocacy including community issues, actions and campaigns

Support and defend the organization’s philosophy, tactics and advocacy.

Assist in outreach focused on low/moderate income communities, churches and job sites.

Build a pipeline of prospective Members and attract attendance at Home Buyer and Purchase Workshops

Mortgage brokerage, origination, underwriting and/or processing for members

Provided financial counseling or advisory role experience

King Edward Hilton (Front Desk) 40hours 6/2015- 3/2016

Greet arriving guest, assign rooms, issue keys and ascertain guest payment and billing information.

Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for management review.

Set up wake- up calls, sent housekeeping, and coordinate with security.

Perform computer back – ups and print paper copies for certain information.

Arrange guest transportation to various venues as well as tours of tourist attractions in the greater Jackson area.

Home Depot (ASDS) HR Manager 40hours 11/2014-6/2015

Responsible for all HR functions, including: Strategic planning, organizational development, staffing, training, benefits administration, Employee Relations, Management Development, and Performance Management.

Decreased Turnover by over 20%

Lead corporate project teams for implementation of HRIS management and employee self-help modules, and reward and recognition programs.

Oversee Management training, employee relations and communication.

Oversee and negotiate employment, compensation and benefits

Periodically updated the employee information manual and personnel policies to ensure compliance with changing federal and state regulations.

Restructured the recruiting process with an emphasis on hiring the best possible candidate and streamlined and improved the orientation and training program to maximize performance and retention.

Home Depot (Department Supervisor) 40hour 3/201*-**-****

Supervised 25-30 associates in the hardware department

Directed, monitored, and supervised projects, scheduling, daily activity associated with the hardware department.

Managed profitability through report analysis; identified trends, defined problems and developed appropriate responses

Increases sales through planning and implementing merchandising plans and coordinated orders

Evaluates departmental training of associates regarding customer services skills and product knowledge

Education

Hinds Community College 2001-2002 Business Management

Tougaloo College 2002-2007 B.S. Political Science

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